Heat Geek is empowering people to revolutionise home energy at nation scale. Our best-in-class training, to upskill gas engineers to become heat pump installers, and digital tooling, enables independent installers to design highly efficient heat pump systems, the modern way.&nbsp;&nbsp;&nbsp;
We <a href="https://courses.heatgeek.com/">train</a> people to install heat pumps, provide the tools to grow their business, and introduce them to homeowners. Working with partners like <a href="https://www.ovoenergy.com/heat-pumps">OVO</a> helps us&nbsp; scale our proposition and finance the upfront costs of installations to bring heat pumps to homeowners at the scale required for Net Zero.&nbsp;
Our Heat Geeks deliver industry-leading heat pump performance. This raises energy efficiency by 500%, on average, compared with gas boilers. This means energy bills fall&nbsp; by more than the cost of the loans that pay for the heat pump — enabling homeowners to upgrade their homes and save money every month.

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Empowering climate-friendly home energy with highly efficient heat pump installations.

Your mission As Technical Manager, your mission is to ensure that every Heat Geek heat pump installation meets the highest standards of quality, compliance, and customer satisfaction. You’ll be the go-to expert for technical support, helping our installer network navigate challenges and ensure smooth, high-quality installations. At the same time, you’ll be a key player in identifying root causes of recurring issues and implementing scalable, tech-driven solutions to future-proof the business as it grows.Your key objectives will include:<ul><li>Providing expert technical oversight and support for all Heat Geek heat pump installations.</li><li>Leveraging software and digital tools to streamline processes, analyse data, and improve outcomes.</li><li>Identifying recurring issues across the Heat Geek network and developing scalable, tech-led solutions to address them.</li><li>Managing complex installations and heightened situations with homeowners and installers, ensuring positive outcomes.</li><li>Developing scalable resources and processes to support a growing network of installers and customers.</li></ul> Your profile Experience and SkillsWe’re looking for an experienced, qualified heat engineer who has:<ul><li>Extensive hands-on experience with heat pump systems, including design, installation, and troubleshooting.</li><li>A proven track record of managing installations involving multiple parties (sub-contractors, suppliers, and customers).</li><li>Completed all Heat Geek courses, demonstrating mastery of our methodologies and standards.</li><li>Tech-savviness, with experience or a willingness to learn software tools (e.g., CRM systems like HubSpot, project management tools, data analytics platforms) to optimise workflows and analyse performance.</li><li>Strong analytical skills with the ability to identify root causes of issues and implement lasting solutions.</li><li>Knowledge of compliance frameworks (e.g., MCS, CPS) and industry regulations.</li><li>High emotional intelligence (EQ) and experience handling escalations, ensuring customers and installers feel supported and valued.</li><li>Excellent communication skills, capable of breaking down complex problems and delivering clear, actionable advice.</li></ul>b) Key AttributesThe right person for this role will:<ul><li>Be passionate about heat pumps and further developing the industry.</li><li>Be tech-savvy and enthusiastic about using digital tools to improve processes and performance.</li><li>Have a proactive, solutions-focused mindset, always looking to address underlying issues and innovate where needed.</li><li>Stay calm under pressure, managing escalations with empathy, authority, and professionalism.</li><li>Be detail-oriented while also keeping the bigger picture in mind.</li><li>Thrive in a collaborative environment, building strong relationships with installers, suppliers, and customers as well as the Heat Geek team.</li><li>Be a forward-thinker, anticipating challenges as the business scales and preparing accordingly.</li></ul>c) What Success Looks LikeIn your first year as Technical Manager, success will look like this:<ul><li>Recurring issues across the Heat Geek network are identified and addressed through scalable, tech-driven solutions, reducing the need for reactive support.</li><li>Comprehensive digital tools, workflows, and resources (e.g., troubleshooting guides, support method statements) are developed and successfully rolled out, improving efficiency and satisfaction.</li><li>Installations meet or exceed quality and compliance standards, with fewer escalations and higher customer satisfaction.</li><li>Complex installations involving multiple parties run smoothly and efficiently, with minimal delays or issues.</li><li>Installers and stakeholders feel supported and confident, thanks to your technical expertise and effective guidance.</li><li>Heat Geek’s processes for installation quality and compliance are streamlined, scalable, and underpinned by smart use of technology.</li></ul> Why us? This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5 minute walk from Waterloo Station and an energising space for anyone working on climate change!  The salary range for this role is £65k - £80k annually, plus share options and our employee benefits package, which includes: <ul><li>Private health and dental insurance</li><li>Learning budget</li><li>Annual summer retreat</li><li>Cycle to work scheme </li><li>Monthly socials</li><li>Yoga, run club and social events with other sustainability startups in co-working space</li><li>Gym membership contribution</li><li>Season ticket loan</li><li>Weekly fresh fruit basket</li></ul>

Technical Manager

Your mission As an Operations Associate on the Heat Geek Upgrades Team, your mission is to deliver seamless and customer-centric heat pump installations that redefine home comfort and sustainability. You’ll own relationships with installers, manage job delivery from start to finish, and provide expert support to homeowners and installers alike. By combining your problem-solving skills, organisational flair, and customer-first mindset, you’ll be instrumental in shaping how we deliver upgrades at scale. Your profile Experience and skills<ul><li>Proven ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Comfortable using technology to manage workflows and solve problems efficiently. Experience with a CRM a plus.</li><li>Proven ability to take initiative and ownership of tasks, proactively identifying and solving problems.</li><li>Comfortable providing customer-facing support via phone and email, resolving queries and issues efficiently and professionally.</li><li>Background in account management, operational roles or customer service, or enthusiasm for learning on the job.</li><li>Experience within the heating, home improvement, or construction industry a plus.</li></ul>Key attributes<ul><li>People-focused: You thrive on building relationships and developing accounts.</li><li>Detail-oriented: Accuracy and organisation are your strengths.</li><li>Adaptable: You embrace change and flourish in a dynamic startup environment.</li><li>Resilient: You stay calm under pressure and handle escalations with control.</li><li>Ownership-driven: You take responsibility for delivering excellent outcomes and follow through on commitments.</li><li>Proactive: You don’t wait to be asked – you identify opportunities to add value and take action.</li></ul>What success looks like<ul><li>You’ve built strong relationships with installers in your assigned region, earning their trust and collaboration.</li><li>Home upgrade projects are delivered on time, with excellent feedback from both homeowners and installers.</li><li>Customer issues are resolved creatively and effectively, turning challenges into opportunities for exceptional service.</li><li>Your insights have contributed to improving our processes, ensuring we consistently deliver quality and efficiency.</li><li>You demonstrate initiative, tackling challenges and resolving issues with creative solutions.</li></ul>If this sounds like you, we’d love to hear from you! Why us? This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5 minute walk from Waterloo Station and an energising space for anyone working on climate change! The salary range for this role is £30k - £40k annually, plus share options and our employee benefits package, which includes:<ul><li>Private health and dental insurance</li><li>Learning budget</li><li>Annual summer retreat</li><li>Cycle to work scheme </li><li>Monthly socials</li><li>Yoga, run club and social events with other sustainability startups in co-working space</li><li>Gym membership contribution</li><li>Season ticket loan</li><li>Weekly fresh fruit basket</li></ul>If you're on the fence about applying..Research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to only apply if they check all the boxes. If you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to chat and see if you could be a great fit.Unfortunately, due to the high volume of applications, we are unable to provide individual feedback to unsuccessful candidates.

Operations Associate

Your mission Get ready to use your design skills to decarbonize home heating and help solve one of our planet’s most pressing problems. We are looking for a mission-driven and talented Product Designer who wants to invest their energy in a mission that matters, putting users at the center of everything they do and helping people live better and healthier lives. We offer a competitive salary and an equity stake in the business. But here’s the real reward – working with a diverse, passionate team on a clear mission that matters.  Your profile <ul><li>Experience: 5+ years in the product design arena, you have a strong and diversified portfolio that showcases your design work across various projects.</li><li>Tools: You are an expert in Figma and other design/prototyping tools. </li><li>User-Centered Approach: You have a strong understanding of user-centered design principles and usability best practices. Your designs aren't just pretty; they're user-friendly and engaging, a true reflection of your commitment to making users' lives awesome and translating our company vision.</li><li>Prototyping: Proficiency in building interactive prototypes that bring design concepts and user flows to life. </li><li>Usability Testing: You have experience in planning and running usability testing sessions, turning user feedback into valuable insights that enhance and elevate your designs.</li><li>Design Documentation: You have experience in creating comprehensive design specifications, wireframes, and design assets for development and effective stakeholder communication.</li><li>iOS HIG: Versed or familiar with macOS and iOS Human Interface Guidelines</li><li>Collaboration: You thrive in team environments, working in harmony with product managers, developers, and team members to hit project objectives and timelines while having lots of fun on the way.</li><li>Coding (optional): While not mandatory, you might have an extra skill in your toolbox and know a bit of front-end development and coding. </li><li>Content Design: On occasion, you might offer ad-hoc support with creating content design assets that make our projects shine.</li></ul> LocationLondon, United Kingdom Role typeFull-time, 3 days in the office Must haveRight to work in the UK

Product Designer

Your mission As our first Talent Partner at Heat Geek, you'll take ownership of all things Talent at Heat Geek as we enter the next exciting chapters of our growth. Your mission will be to ensure we attract and hire the UK’s best talent, in order for us to scale quickly, but thoughtfully and with great purpose. You’ll also play a leading role in building the foundations of our Talent and Cultural infrastructure to pave the way for years of ambitious but sustainable growth to come.  What will the role look like? This is very much a start-up Talent role, as we look to transition from our Founder-led recruiting approach towards a more scalable and efficient way of building a world class team for the long term. You’ll be incredibly hands-on, owning talent sourcing, as well as the full recruitment life cycle. You’ll partner closely with hiring managers, providing expert advice and talent market insights as we scope our ideal candidate profiles and build out our future headcount plans. You’ll also be our go-to internal expert for candidate referrals, employer branding and the ongoing management (and iteration) of our talent technology stack. As a key part of this role, you will also collaborate closely with our leadership team on a range of creative projects relating to scaling and positively evolving our culture as we grow.  Your profile We think you'd be great for this role if... <ul><li style="font-family:Verdana , Geneva , sans-serif;">You’ve spent at least three years recruiting for high-growth (ideally early stage) businesses, with at least some of that time working as part of an in-house talent team.</li><li style="font-family:Verdana , Geneva , sans-serif;">You have hired extensively for both technical and non-technical roles, ideally across a range of seniority levels. </li><li style="font-family:Verdana , Geneva , sans-serif;">You’re excited about the challenge of hiring non-standard and atypical roles - some of which will be “first of their kind” - and always approach your work with a deep sense of curiosity and a problem-solver’s mindset. </li><li style="font-family:Verdana , Geneva , sans-serif;">You understand how to build thorough, trusting and successful Hiring Manager partnerships (including with Senior Executives) - you have proven experience being part of role-scoping discussions and know how to effectively push back when necessary.</li><li style="font-family:Verdana , Geneva , sans-serif;">You’re fluent in the modern recruiter’s toolkit, with deep proven experience with the ‘basics’ (LinkedIn Recruiter, creative cross-platform proactive sourcing, and ATS management) and ideally a forward-thinking approach on how to leverage cutting edge Talent Tech and sensibly applied AI to supercharge your day-to-day. </li><li style="font-family:Verdana , Geneva , sans-serif;">You’re comfortable with the basics of technical talent sourcing. You know your way around github and can work with technical hiring managers to spot key patterns and trends</li><li style="font-family:Verdana , Geneva , sans-serif;">You’ve used (or are excited to use) organic techniques to source talent that isn’t looking… such as hackathons, meet-ups, community events and more.</li><li style="font-family:Verdana , Geneva , sans-serif;">You don’t want to work in a silo! We see our first Talent Partner as a key cross-functional team member and a real champion of Heat Geek culture (internally as well as externally), so you’re someone who enjoys getting stuck into bigger picture projects relating to culture and employee engagement. </li></ul>If you're on the fence about applying... Research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to only apply if they check all the boxes. If you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to chat and see if you could be a great fit.  Salary details and how we work at Heat Geek This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5 minute walk from Waterloo Station and an energising space for anyone working on climate change!  The salary range for this role is £60-90k, plus share options and our employee benefits package, which includes:<ul><li>Private medical &amp; dental insurance</li><li>Gym membership contribution </li><li style="font-family:Verdana , Geneva , sans-serif;">Season ticket loan</li><li style="font-family:Verdana , Geneva , sans-serif;">Cycle to work scheme </li></ul>

Heat Geek

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Jobs (4)

Technical Manager

Technical Manager

Operations Associate

Operations Associate

Product Designer

Product Designer

Talent Partner

Talent Partner

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