Tandem Bank - Banking for a greener future. Experts in savings, lending and green consumer finance, we pioneer smart products and new technology to remove financial barriers and make it easier to manage your money. From big decisions like green mortgages and green home improvements loans, to everyday choices that help you make the most of your money, we support customers to make choices that are better for them and for the planet.

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Banking solutions that promote green finance and support eco-friendly financial decisions.


Job Title: Customer Service Executive  Working Pattern: Monday to Friday, 9am to 5pm (with a 45-minute lunch break). Contractual hours will state Monday to Saturday between 8am to 7pm.  Salary: £25,000 per annum and up to 20% bonus and benefits  Location: Cardiff, hybrid workingAt Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Customer Service Executive ready to make an impact, we've got a space with your name on it! This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. To support the Operations Manager to achieve departmental service levels whilst upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA CONC rules, delivering fair customer outcomes TCF, FCA, CCA, DPA).    We are Tandem - Where impact meets innovation  Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banking apps, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  Your team: Collaborators in change  Our Operations teams, handle all customer contact, managing inbound queries throughout the product lifecycle and supporting customers in financial difficulty or arrears. We aim to deliver exceptional service through knowledgeable, well-trained colleagues who meet our customers’ needs. Your Impact: Building a greener tomorrow  As a Customer Service Executive at Tandem your focus will be on: <ul><li>Build trust with customers, providing tailored information and managing inbound communication related to servicing and arrears.</li><li>Ensure accurate issuance of regulatory documentation (e.g., statements, redemption quotes).</li><li>Identify and refer issues requiring specialist handling (complaints, vulnerability, fraud).</li><li>Handle customer complaints, investigating and resolving with a focus on fairness.</li><li>Support vulnerable customers and address their specific needs with care.</li><li>Proactively manage arrears, identifying causes and negotiating repayment solutions.</li><li>Conduct Income and Expenditure assessments, making repayment decisions based on TCF principles.</li><li>Ensure compliance with Company standards, FCA regulations, and customer treatment principles.</li><li>Maintain competence through ongoing training and stay updated on regulatory changes.</li><li>Contribute to company objectives, promoting fair customer outcomes and best</li></ul>We’d love to hear from you if you are: <ul><li>Team player willing to go the extra mile and handle high call volumes efficiently.</li><li>Positive can-do attitude with a flexible approach to meet business needs.</li><li>Excellent organisational skills to manage tasks in a fast-paced environment.</li><li>Honest, reliable, and committed to delivering high-quality service.</li></ul>It would be great, but not essential if you have: <ul><li>Experience in financial services, with a strong understanding of relevant regulations and success in customer service and arrears management.</li><li>Proven ability to manage arrears, apply forbearance measures, and identify vulnerable customers.</li><li>Knowledge of FCA rules (including CONC), CCA, GDPR, and delivering fair customer outcomes.</li><li>Understanding of how individual performance impacts wider company objectives in arrears collection.</li></ul>Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:  <ul><li>25 days annual leave plus 8 days Bank Holiday   </li><li>1 celebration day off for your birthday or additional religious calendar event   </li><li>Buy or sell up to 5 days holiday a year </li><li>Healthcare cash plan through Westfield Health worth a minimum of £750 per year </li><li>Electric Vehicle salary sacrifice scheme    </li><li>Cycle to Work salary sacrifice scheme and a free helmet   </li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) </li><li>Smart Tech scheme (buy goods with 0% interest) </li><li>10% discount on solar panels </li><li>Tandem Hub for treats, cash back and discounts on UK retailers    </li><li>2 days per year paid volunteering    </li><li>Free cereal, snacks and drinks in all offices </li><li>Quarterly team social budgets </li></ul>Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish  </li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support  </li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave  </li><li>Drive an electric car &gt; receive £500 towards a home charger</li></ul>Ready to make your mark?  Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.  Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Customer Service Executive

Job Title: FP&amp;A Analyst Working Pattern: Monday to Friday, 09.00 - 17.00, 36.25 hours per week Salary: up to £30,000 and up to 20% bonus and benefits including professional qualification study support Location: Based in Blackpool (FY4 2FB, free parking), with hybrid working availableAt Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated FP&amp;A Analyst, ready to make an impact, we've got a space with your name on it!The main purpose of the role is to bring financial data to life, producing accurate reports &amp; modelling and helping the business to understand the results – and ultimately to keep improving.We are Tandem - Where impact meets innovation Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.Your team: Collaborators in change Our Finance team are at the heart of Tandem’s fast-paced and exciting journey towards helping millions of hard-working people make a better life for themselves and their families. Being in the Finance team of a growing bank is not for the feint hearted, if there isn’t a new purchase, acquisition, revenue stream or partner there’s a budget, reforecast, audit or reporting challenge to manage. Sufficed to say we are never bored.   Your Impact: Building a greener tomorrow The FP&amp;A team has a broad remit including:<ul><li>Ongoing development and maintenance of the management reporting suite, ensuring visibility of P&amp;L and Balance Sheet trends, enabling managers to drill to the detail of those trends, and highlighting key items/risk factors.</li><li>Business partnering with the leadership team to bring that reporting to life, and to stay in the loop with upcoming changes.</li><li>Creation of the annual budget and regular reforecasts, taking and challenging inputs from the senior leadership team.</li><li>Ownership of reporting data and hierarchies.</li><li>Partnering with procurement to highlight and avoid upcoming budget overruns.</li><li>Working with the Financial Reporting &amp; Control team to ensure a joined up approach to GL postings, structure and data – making sure that the inputs enable robust outputs.</li></ul>You will get involved in all of these things, either by supporting other team members or by taking ownership of items yourself.What we’re looking for:Absolute essentials:<ul><li>Top quality Excel skills.</li><li>Smart and willing to get stuck in and learn</li></ul>What else?<ul><li>You’ll be great at structuring data, making sure that we capture and can report across the detail to the broad trends, across the business units and at various levels of consolidation.</li><li>You’ll be able to turn that data into a consumable story, both through presentation in digestible and visually appealing reports and also verbally in meetings at various levels.</li><li>You’ll be comfortable working with and building complex models, the bank relies on FP&amp;As models to manage funds, capital and profitability so we need to ensure that those models are as accurate as they can be.</li><li>You’ll have good commercial acumen, considering and calling out inconsistencies in forecasts, areas to focus on or opportunities to better use resources.</li></ul>Qualities we look for:<ul><li>Strong relationship building skills.</li><li>Attention to detail and commercial acumen.</li><li>Self-sufficiency, you’ll be required to take ownership and won’t be micromanaged.</li><li>Discretion when handling confidential information.</li><li>Ability to positively contribute to a team.</li><li>Excellent written and oral communication skills.</li><li>Honesty and reliability.</li><li>Appreciation of a good brew.</li></ul>It would be great, but not essential if you have:<ul><li>SQL knowledge would be helpful.</li><li>Experience within a financial services or banking environment would be great.</li></ul>Rewards that reflect your value, what’s in it for you?   At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:<ul><li>25 days annual leave plus 8 days Bank Holiday</li><li>An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc</li><li>Buy or sell up to 5 days holiday a year</li><li>Healthcare cash plan through Westfield Health</li><li>Electric Vehicle salary sacrifice scheme</li><li>Cycle to Work salary sacrifice scheme and a free helmet</li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)</li><li>Smart Tech scheme (buy goods with 0% interest)</li><li>10% discount on solar panels</li><li>Tandem Hub for treats, cash back and discounts on UK retailers</li><li>2 days per year paid volunteering</li><li>Free cereal, snacks and drinks in all offices</li><li>Quarterly team social budgets </li></ul>Our Green Deal: Your Impact AmplifiedA little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:<ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish</li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support</li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave</li><li>Drive an electric car &gt; receive £500 towards a home charger</li></ul>Ready to make your mark? Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.Sourcing ModelRecruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.   Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. #INDSJ

FP&A Analyst

Job Title: Account Manager - North London / Milton Keynes / Luton Working Pattern: Monday to Friday, 36.25 hours per week Salary: up to £47,500 and up to 20% bonus, car allowance of £600 per month and other benefits listed below Location: Field based covering North London / Milton Keynes / LutonAt Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Account Manager ready to make an impact, we've got a space with your name on it!The main purpose of the role is to create and maintain relationships with introducing used car dealers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers. To ensure individual targets are met and adhere to company policies.           We are Tandem - Where impact meets innovation. Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.Your team: Collaborators in change Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.   You will be working with a team of likeminded individuals who come together to achieve common goals. We recognise the importance of our team and value its members. Our mission is to make it easier for more people to live a greener lifestyle.Your Impact: Building a greener tomorrow.As an Account Manager at Tandem your focus will be on:<ul><li>Business Development: Creating quality used car dealer relationships within your geographical area.</li><li>Account Management: Managing existing used car dealers to ensure they meet their sales and efficiency targets.</li><li>Attending face to face dealer onsite meetings and negotiations to offer competitive finance facilities to used car dealers.</li><li>Offering excellent customer service.</li><li>Being an active team player.</li><li>Achieving business targets and personal objectives.</li><li>Attending 121’s and team meetings in any of our office locations (typically held in Cardiff/Blackpool).</li></ul>We’d love to hear from you if you:<ul><li>Have effective communication styles and methods used to interact with used car dealers.</li><li>Can work independently, setting your own priorities and taking a lead role.</li><li>Are prepared to take accountability for your own performance.</li><li>Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading.</li><li>Can work under pressure in a target driven environment, with the capacity to prioritise tasks.</li><li>Have excellent organisational and time/diary management skills.</li><li>Can research, digest, analyse, and present material clearly and concisely to senior management and director level.</li><li>Have excellent interpersonal skills.</li><li>Can work proactively and think strategically in a fast-moving environment.</li><li>Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries.</li><li>Can present to motor dealers of all size and types.</li></ul>It would be great, but not essential if you have:<ul><li>Previous experience of motor finance, or associated businesses within the motor industry.</li><li>Have a good understanding of the digital marketplace that exists within the motor finance industry.</li><li>An understanding of the regulatory environment that exists within the motor industry.</li></ul>Interview Plan: <ol><li>Initial 15 minute Phone Screen with one of our Recruitment Partners.</li><li>30 minute video call with Sales Manager (w/c 5th January) </li><li>1.5 hour face to face with Sales Manager and Sales Director (w/c 19th January) </li></ol>Rewards that reflect your value, what’s in it for you?   At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:<ul><li>25 days annual leave plus 8 days Bank Holiday</li><li>An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc.</li><li>Buy or sell up to 5 days holiday a year.</li><li>Healthcare cash plan through Westfield Health worth a minimum of £750 per year</li><li>Electric Vehicle salary sacrifice scheme.</li><li>Cycle to Work salary sacrifice scheme and a free helmet.</li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)</li><li>Smart Tech scheme (buy goods with 0% interest)</li><li>10% discount on solar panels</li><li>Tandem Hub for treats, cash back and discounts on UK retailers</li><li>2 days per year paid volunteering</li><li>Free cereal, snacks and drinks in all offices</li><li>Quarterly team social budgets</li></ul>Our Green Deal: Your Impact AmplifiedA little welcome gift from us to you, we’ll plant a tree in the Tandem Grove, and you can enter into our “Green Deal” below:<ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish.</li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support.</li><li>Have renewable energy at home &gt; receive an additional 1-day annual leave.</li><li>Drive an electric car &gt; receive £500 towards a home charger.</li></ul>Ready to make your mark? Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.Sourcing ModelRecruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.   Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. #INDSJ

Account Manager - North London

Job Title: Administrator (Mortgages)  Working Pattern: Monday to Friday, 36.25 hours per week working shifts between 8am-7pm (ie. 8-4, 9-5, 10-6 or 11-7) Salary: £23,500 and up to 20% bonus and company benefits  Location: 5 days a week in our Blackpool office (Postcode: FY4 2FB, free parking)We’re building an amazing team and we’re looking for a hardworking and driven Administrator to support us on our journey. The main purpose of the role is to ensure all aspects of administration are carried out with care and attention to detail, adhering to the appropriate policies, procedures and government legislation. The job holder will be required to comply with the individual conduct rules and meet the Company’s fit and proper standards, which will be assessed on a regular basis. We are Tandem - Where impact meets innovation  Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. Your team: Collaborators in change  Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.     You will be joining a fast paced, hardworking and supportive team who also enjoy taking part in activities outside of work.   Your Impact: Building a greener tomorrow  As a Administrator in the mortgages team at Tandem your focus will be on: <ul><li>Checking that intermediaries meet the criteria for submitting mortgage applications to Tandem </li><li>Flexible approach to ad hoc tasks </li><li>Manage internal admin system </li><li>Conduct internal and external phone calls and manage relevant </li><li>Ensure all system generated letters are sent daily </li><li>Filing, retrieving, and correctly storing away and scanning (DMS) documents on to accounts </li><li>Accountability for individual performance and contribution to achieve KPI’s set by the business. </li><li>Ownership of individual performance and personal </li></ul>We’d love to hear from you if you have: <ul><li>Excellent attention to detail and desire to provide excellent customer service </li><li>Exceptional written and oral communication skills </li><li>Good organisational and time management skills </li><li>The ability to work on your own initiative </li><li>Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines </li></ul>It would be great, but not essential if you have: <ul><li>Good understanding of the regulations which we work within </li></ul>Rewards that reflect your value, what’s in it for you?      At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:   <ul><li>25 days annual leave plus 8 days Bank Holiday    </li><li>An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  </li><li>Buy or sell up to 5 days holiday a year  </li><li>Healthcare cash plan through Westfield Health worth a minimum of £750 per year  </li><li>Electric Vehicle salary sacrifice scheme     </li><li>Cycle to Work salary sacrifice scheme and a free helmet    </li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  </li><li>Smart Tech scheme (buy goods with 0% interest)  </li><li>10% discount on solar panels  </li><li>Tandem Hub for treats, cash back and discounts on UK retailers     </li><li>2 days per year paid volunteering     </li><li>Free cereal, snacks and drinks in all offices  </li><li>Quarterly team social budgets  </li></ul>Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish   </li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support   </li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave   </li><li>Drive an electric car &gt; receive £500 towards a home charger  </li></ul>Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.   Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.      Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. #INDSJ

Administrator (Mortgages)

Job Title: Underwriter (Motor Finance)  Working Pattern: 36.25 hours per week and one weekend in four. Shifts will include 8am-4pm, 9am-5pm and 10am-6pm with a 45 Minute lunch break Salary: up to £28,000 and up to 20% bonus and benefits Location: Cardiff, hybrid workingAt Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Underwriter (Motor Finance), ready to make an impact, we've got a space with your name on it!The main purpose of the role is to accurately assess all lending opportunities to effectively decide in line with company policies and procedures. Ensuring we deliver robust decisions based on customer affordability, sustainability and credit worthiness while achieving positive customer outcomes.We are Tandem - Where impact meets innovation Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.Your team: Collaborators in change Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.   Led by our Managing Director, the Tandem Motor Finance team are building an exciting new proposition to the industry.  We’ll offer our digital products to hard working people across the UK through our network of dealer partners with a very clear focus on our Green and Fair credentials. Our aim is to help power the potential of our customers, people, partners and investors.  Your Impact: Building a greener tomorrow<ul><li>Ensuring SLA’s and team KPI metrices are met and when possible, exceeded for our intermediaries and customers </li><li>Excellent understanding of our Credit policies, lending rules and appetite </li><li>Sound Commercial understanding </li><li>Good understanding of the regulatory environment, FCA rulebook and ability to demonstrate the desired outcomes </li><li>Ensuring our Fair and Green outcomes are upheld and championed </li><li>Ownership of individual performance and personal development. </li><li>Represent the department and positively contribute to relevant committee meetings/projects groups.</li><li>Maintain good level of knowledge of the relevant industry sector. </li><li>Accountability for individual performance and contribution to achieve KPI’s set by the business. </li><li>Ownership of individual performance and personal development </li><li>Ensure all information for customers and creditors is correct prior to loan pay-out. </li><li>Processing loan pay-out and handling return of funds </li><li>Handling dealer and broker queries over telephone and email  </li></ul>We’d love to hear from you if you have:<ul><li>Experience in a similar role within a financial services lending environment. </li><li>Excellent attention to detail and a desire to provide excellent customer service. </li><li>Ability to self-motivate and use own initiative to achieve individual target </li><li>Strong computer literacy including working experience on Microsoft Office </li><li>Some call centre or telephony support experience  </li><li>Good document validation skills  </li></ul>It would be great, but not essential if you have:<ul><li>Experience working in motor finance lending.</li><li>A good knowledge and understanding of the motor trade.</li><li>A good understanding of credit risk.</li></ul>Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:  <ul><li>25 days annual leave plus 8 days Bank Holiday   </li><li>An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc </li><li>Buy or sell up to 5 days holiday a year </li><li>Healthcare cash plan through Westfield Health worth a minimum of £750 per year </li><li>Electric Vehicle salary sacrifice scheme    </li><li>Cycle to Work salary sacrifice scheme and a free helmet   </li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) </li><li>Smart Tech scheme (buy goods with 0% interest) </li><li>10% discount on solar panels </li><li>Tandem Hub for treats, cash back and discounts on UK retailers    </li><li>2 days per year paid volunteering    </li><li>Free cereal, snacks and drinks in all offices </li><li>Quarterly team social budgets </li></ul>Our Green Deal: Your Impact Amplified A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish  </li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support  </li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave  </li><li>Drive an electric car &gt; receive £500 towards a home charger </li></ul>Ready to make your mark?  Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.   Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.#INDSJ

Underwriter - Motor Finance

Job Title: DSAR &amp; CRA Specialist  Working Pattern: 36.25 hours a week on a shift pattern to be agreed with the Complaints Manager Salary: up to £28,000 and up to 20% bonus and benefits  Location: Blackpool, this role will support hybrid working around 1 day from the office. At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual, ideally with past experience of working in a regulated financial environment, ready to make an impact, we've got a space with your name on it! The main purpose of the role is to respond, within regulatory timescales, to any Data Subject Access Requests (DSARs) that have been submitted and deal with Credit Reference Agency (CRA) file submissions and disputes for the Bank.  Dealing with all types of GDPR individual rights requests is also a key aspect of the role.  The successful applicant will be expected to manage their workload for this time sensitive role to ensure all regulatory deadlines are achieved.  This often involves reviewing extensive, complex and sensitive requests thoroughly and applying appropriate redactions where necessary.   Full training will be provided to the successful applicant.  We are Tandem - Where impact meets innovation  Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  Your team: Collaborators in change  Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.    The role is part of the Bank’s Complaints Team, based out of Blackpool. Although you will not be dealing directly with complaints, you will gain an oversight of the complaint handling process and liaise with the Complaints Manager regarding DSAR and CRA issues linked to the complaints process.    Your Impact: Building a greener tomorrow  As a DSAR &amp; CRA Specialist at Tandem your focus will be on: <ul><li>Managing your own workload to ensure all DSAR and CRA activities are dealt with within regulatory and internal / external SLAs. </li><li>Responding to internal and external stakeholder queries  </li><li>Producing monthly management information reports and identifying any emerging issues.   </li></ul>We’d love to hear from you if you have: <ul><li>A strong attention to detail. </li><li>Strong time/diary management skills. </li><li>The ability to work under pressure.  </li><li>The ability to identify gaps and problems in existing practices and implement rectifications and solutions. </li><li>The ability to engage professionally with key stakeholders in all relevant internal and external teams.  </li><li>A good understanding of Microsoft Office packages, particularly Excel. </li><li>An ability to problem solve and make decisions. </li><li>A proactive nature and a proven track record of delivering exceptional customer service.   </li></ul>It would be great, but not essential if you have: <ul><li>A thorough understanding of the requirements of confidentiality and GDPR including a working knowledge of the different individual rights requests. </li><li>An understanding of ICO regulations and how the Credit Reference Agencies work.   </li></ul>Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:   <ul><li>25 days annual leave plus 8 days Bank Holiday   </li><li>An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc </li><li>Buy or sell up to 5 days holiday a year </li><li>Healthcare cash plan through Westfield Health  </li><li>Electric Vehicle salary sacrifice scheme    </li><li>Cycle to Work salary sacrifice scheme and a free helmet   </li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) </li><li>Smart Tech scheme (buy goods with 0% interest) </li><li>10% discount on solar panels </li><li>Tandem Hub for treats, cash back and discounts on UK retailers    </li><li>2 days per year paid volunteering    </li><li>Free cereal, snacks and drinks in all offices </li><li>Quarterly team social budgets  </li></ul>Our Green Deal: Your Impact Amplified A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish  </li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support  </li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave  </li><li>Drive an electric car &gt; receive £500 towards a home charger  </li></ul>Ready to make your mark?  Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.    Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

DSAR & CRA Specialist

Job Title: Customer Service Executive - Part Time Salary: £12,250 per annum and up to 20% bonus and benefits (pro-rata based on part time hours) Location: Cardiff, hybrid working after you pass probation.   Working Pattern: 18 hours per week, with three, six-hour shifts preferably 9:00 AM–3:30 PM, (including a 30-minute lunch break). Mondays, Tuesdays and Friday. Some flexibility is available for the right candidate regarding specific days and hours.  Training: The first 2 weeks you will be required onsite 10am - 2pm, Monday to Friday for training. This can either be paid as overtime or accrue time off in lieu. At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Customer Service Executive ready to make an impact, we've got a space with your name on it! This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. To support the Operations Manager to achieve departmental service levels whilst upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA CONC rules, delivering fair customer outcomes TCF, FCA, CCA, DPA).    We are Tandem - Where impact meets innovation  Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banking apps, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  Your team: Collaborators in change  Our Operations teams, handle all customer contact, managing inbound queries throughout the product lifecycle and supporting customers in financial difficulty or arrears. We aim to deliver exceptional service through knowledgeable, well-trained colleagues who meet our customers’ needs. Your Impact: Building a greener tomorrow  As a Customer Service Executive at Tandem your focus will be on: <ul><li>Build trust with customers, providing tailored information and managing inbound communication related to servicing and arrears.</li><li>Ensure accurate issuance of regulatory documentation (e.g., statements, redemption quotes).</li><li>Identify and refer issues requiring specialist handling (complaints, vulnerability, fraud).</li><li>Handle customer complaints, investigating and resolving with a focus on fairness.</li><li>Support vulnerable customers and address their specific needs with care.</li><li>Proactively manage arrears, identifying causes and negotiating repayment solutions.</li><li>Conduct Income and Expenditure assessments, making repayment decisions based on TCF principles.</li><li>Ensure compliance with Company standards, FCA regulations, and customer treatment principles.</li><li>Maintain competence through ongoing training and stay updated on regulatory changes.</li><li>Contribute to company objectives, promoting fair customer outcomes and best</li></ul>We’d love to hear from you if you are: <ul><li>Team player willing to go the extra mile and handle high call volumes efficiently.</li><li>Positive can-do attitude with a flexible approach to meet business needs.</li><li>Excellent organisational skills to manage tasks in a fast-paced environment.</li><li>Honest, reliable, and committed to delivering high-quality service.</li></ul>It would be great, but not essential if you have: <ul><li>Experience in financial services, with a strong understanding of relevant regulations and success in customer service and arrears management.</li><li>Proven ability to manage arrears, apply forbearance measures, and identify vulnerable customers.</li><li>Knowledge of FCA rules (including CONC), CCA, GDPR, and delivering fair customer outcomes.</li><li>Understanding of how individual performance impacts wider company objectives in arrears collection.</li></ul>Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:  <ul><li>25 days annual leave plus 8 days Bank Holiday   </li><li>1 celebration day off for your birthday or additional religious calendar event   </li><li>Buy or sell up to 5 days holiday a year </li><li>Healthcare cash plan through Westfield Health worth a minimum of £750 per year </li><li>Electric Vehicle salary sacrifice scheme    </li><li>Cycle to Work salary sacrifice scheme and a free helmet   </li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) </li><li>Smart Tech scheme (buy goods with 0% interest) </li><li>10% discount on solar panels </li><li>Tandem Hub for treats, cash back and discounts on UK retailers    </li><li>2 days per year paid volunteering    </li><li>Free cereal, snacks and drinks in all offices </li><li>Quarterly team social budgets </li></ul>Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish  </li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support  </li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave  </li><li>Drive an electric car &gt; receive £500 towards a home charger</li></ul>Ready to make your mark?  Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.  Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Customer Service Executive - Part Time

Job Title: Customer Service Executive - Part Time Salary: £12,250 per annum and up to 20% bonus and benefits (pro-rata based on part time hours) Location: Chester-le-Street (Drum Industrial Estate), hybrid working after you pass probation.   Working Pattern: 18 hours per week, with three, six-hour shifts preferably 9:00 AM–3:30 PM, (including a 30-minute lunch break). Mondays, Tuesdays and Friday. Some flexibility is available for the right candidate regarding specific days and hours.  Training: The first 2 weeks you will be required onsite 10am - 2pm, Monday to Friday for training. This can either be paid as overtime or accrue time off in lieu. At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Customer Service Executive ready to make an impact, we've got a space with your name on it! This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. To support the Operations Manager to achieve departmental service levels whilst upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA CONC rules, delivering fair customer outcomes TCF, FCA, CCA, DPA).    We are Tandem - Where impact meets innovation  Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banking apps, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  Your team: Collaborators in change  Our Operations teams, handle all customer contact, managing inbound queries throughout the product lifecycle and supporting customers in financial difficulty or arrears. We aim to deliver exceptional service through knowledgeable, well-trained colleagues who meet our customers’ needs. Your Impact: Building a greener tomorrow  As a Customer Service Executive at Tandem your focus will be on: <ul><li>Build trust with customers, providing tailored information and managing inbound communication related to servicing and arrears.</li><li>Ensure accurate issuance of regulatory documentation (e.g., statements, redemption quotes).</li><li>Identify and refer issues requiring specialist handling (complaints, vulnerability, fraud).</li><li>Handle customer complaints, investigating and resolving with a focus on fairness.</li><li>Support vulnerable customers and address their specific needs with care.</li><li>Proactively manage arrears, identifying causes and negotiating repayment solutions.</li><li>Conduct Income and Expenditure assessments, making repayment decisions based on TCF principles.</li><li>Ensure compliance with Company standards, FCA regulations, and customer treatment principles.</li><li>Maintain competence through ongoing training and stay updated on regulatory changes.</li><li>Contribute to company objectives, promoting fair customer outcomes and best</li></ul>We’d love to hear from you if you are: <ul><li>Team player willing to go the extra mile and handle high call volumes efficiently.</li><li>Positive can-do attitude with a flexible approach to meet business needs.</li><li>Excellent organisational skills to manage tasks in a fast-paced environment.</li><li>Honest, reliable, and committed to delivering high-quality service.</li></ul>It would be great, but not essential if you have: <ul><li>Experience in financial services, with a strong understanding of relevant regulations and success in customer service and arrears management.</li><li>Proven ability to manage arrears, apply forbearance measures, and identify vulnerable customers.</li><li>Knowledge of FCA rules (including CONC), CCA, GDPR, and delivering fair customer outcomes.</li><li>Understanding of how individual performance impacts wider company objectives in arrears collection.</li></ul>Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:  <ul><li>25 days annual leave plus 8 days Bank Holiday   </li><li>1 celebration day off for your birthday or additional religious calendar event   </li><li>Buy or sell up to 5 days holiday a year </li><li>Healthcare cash plan through Westfield Health worth a minimum of £750 per year </li><li>Electric Vehicle salary sacrifice scheme    </li><li>Cycle to Work salary sacrifice scheme and a free helmet   </li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) </li><li>Smart Tech scheme (buy goods with 0% interest) </li><li>10% discount on solar panels </li><li>Tandem Hub for treats, cash back and discounts on UK retailers    </li><li>2 days per year paid volunteering    </li><li>Free cereal, snacks and drinks in all offices </li><li>Quarterly team social budgets </li></ul>Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish  </li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support  </li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave  </li><li>Drive an electric car &gt; receive £500 towards a home charger</li></ul>Ready to make your mark?  Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.  Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Tandem

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Sectors

Climate Solutions

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Sectors

Climate Solutions

Email me jobs from Tandem