SmartRent is the leading provider of smart communities and smart operations solutions for the rental housing industry. SmartRent's platform, comprised of smart hardware and cloud-based SaaS solutions, gives operators seamless visibility and control over real estate assets, empowering them to simplify operations, automate workflows, benefit from additional revenue opportunities and deliver exceptional site team and resident experiences. We serve 15 of the top 20 multifamily owners and operators, and our solutions enable millions of users to live smarter every day. For more information, please visit www.smartrent.com. Awards: Deloitte Technology Fast 500 List, 2023 Entrepreneur of the Year Pacific Southwest - CEO Lucas Haldeman, 2023 HousingWire Tech 100, 2021, 2022, 2023 #1 on Growjo's 100 Fastest Growing Companies in Arizona, 2021 Best Places to Work in Multifamily®, 2021 Best Companies Multifamily Award, 2020 Forbes’ Next Billion-Dollar Startups, 2020 AZ Central Top Companies to Work for in AZ, 2020

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Transforming rental housing with smart tech, enhancing efficiency, sustainability, and resident experiences.

<div>Who We AreFounded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.</div>Job DescriptionSmartRent is looking for Client Support Specialist to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.Responsibilities<ul><li>Answering calls from our customers and identifying initial issues.</li><li>Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.</li><li>Identifying and tasking issues which require involvement from our Engineering team.</li><li>Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.</li></ul>Required Qualifications<ul><li>Hold a minimum of 2-3 years of Customer Support experience.</li><li>Excellent written and verbal communication skills.</li><li>An excellent work ethic and attention to detail.</li><li>Ability to multitask and handle customer issues over the phone, chat, email, and messaging. </li><li>Willingness to work in any shift hours to provide time-based coverage to our customers; including morning and evenings Monday-Friday.</li></ul>Preferred Qualifications<ul><li>Prior experience taking calls directly from customers in a technical support capacity.</li><li>Experience with support ticket systems (we use Zendesk Software).</li><li>Knowledge of Enterprise Hardware/Software or SaaS Solutions.</li><li>Knowledge of Smart home devices and how to troubleshoot them.</li><li>Bilingual (Spanish) is a big plus.</li></ul>#LI-Onsite  <div><div>For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:<ul><li>Do the hard work and go out of your way to deliver excellence</li><li>Own outcomes and learn from your mistakes</li><li>Are a collaborative and supportive team player; win or lose you lift others up</li><li>Value authenticity, other’s perspectives, and diversity in the workplace</li><li>Have a passion for smart tech and the real estate industry</li></ul></div><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></div>

Customer Support Representative

<div>Who We AreFounded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.</div>Job DescriptionSmartRent is looking for Customer Service Representatives to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.Responsibilities<ul><li>Answer calls from our customers and identify initial issues.</li><li>Successfully resolve customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.</li><li>Identify and task issues which require involvement from our Engineering, Sales, Billing, or other teams.</li><li>Use and contribute to the development and maintenance of an internal knowledge base, ensuring up-to-date information and solutions are available for common issues.</li><li>Add your own suggestions and efficiencies to improve our documentation, processes, and knowledge base; contributing to the success of the overall department.</li></ul>Required Qualifications<ul><li>Prior customer service experience.</li><li>Excellent written and verbal communication skills.</li><li>An excellent work ethic and attention to detail.</li><li>Ability to multitask and handle customer issues over the phone, chat, email, and messaging. </li></ul>Preferred Qualifications<ul><li>Prior experience taking calls directly from customers in a technical support capacity.</li><li>Experience with support ticket systems (we use Zendesk + Intercom at the moment).</li><li>Knowledge of Enterprise Hardware/Software or SaaS Solutions.</li><li>Knowledge of Smart home devices and how to troubleshoot them.</li><li>Bilingual (Spanish) is a big plus.</li></ul>NOTE: Must be willing to work in our Scottsdale, AZ headquarters. We have a hybrid work environment and expect our team members to be in-office 3 days a week Tuesday-Thursday with Monday’s and Friday’s being remote. Office hours can be between 6:00 am-6:00 pm MST.SmartRent offers a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.The estimated pay range for this role is currently $17.50-$19.00 per hour. This range reflects base pay only and does not take into consideration bonus payments, benefits or retirement contributions which full-time employees are eligible for as well. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process.#LI-Hybrid#LI-AV1<div><div>For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:<ul><li>Do the hard work and go out of your way to deliver excellence</li><li>Own outcomes and learn from your mistakes</li><li>Are a collaborative and supportive team player; win or lose you lift others up</li><li>Value authenticity, other’s perspectives, and diversity in the workplace</li><li>Have a passion for smart tech and the real estate industry</li></ul></div><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></div>

Customer Service Representative I

<div>Who We AreFounded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.</div>Job Description:SmartRent is looking for a talented Implementation Associate in Hyderabad to provide implementation support for our customers in the multi-family industry who use our web, mobile and IVR applications for task management. The Implementation Associate will have opportunities to interact with industry thought leaders, and to cultivate real world experience in a growing tech company through day-to-day operations, project work, and one-on-one mentoring.Responsibilities<ul><li>Onboarding new properties for SmartRent, and Audit and Inspect platforms</li><li>Make sure all of the Organization specific checklists are appropriately followed to complete the setup of the properties, audits and inspections</li><li>Document changes made to the implementation checklists</li><li>Timely updates to the Assigned projects as progress is made on implementation of properties</li><li>Understand different areas of the product like integrations and inspections, and identify the best possible solutions to address customer issues both during the implementation and on-going support stages</li><li>Pro-active collaboration with the implementation team members during high volume implementation periods</li><li>Self-management of JIRA tickets with strong focus on ensuring that issue resolutions are fully documented</li></ul>Required Qualifications<ul><li>Fresher/Experienced (0-3) years.</li><li>University graduate</li><li>Good English Communication skills</li><li>Passionate, hardworking, self-motivated, and teachable with a keen sense of accountability and commitment to service excellence.</li><li>Willingness and ability to learn new techniques and methodologies in resolving issues.</li></ul>Preferred Qualifications<ul><li>Knowledge of JIRA, MS Office 365 Suite</li></ul>#LI-Onsite<div><div>For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:<ul><li>Do the hard work and go out of your way to deliver excellence</li><li>Own outcomes and learn from your mistakes</li><li>Are a collaborative and supportive team player; win or lose you lift others up</li><li>Value authenticity, other’s perspectives, and diversity in the workplace</li><li>Have a passion for smart tech and the real estate industry</li></ul></div><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></div>

Implementation Associate

<div>Who We AreFounded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.</div>Job DescriptionWe are looking for an IT Support Specialist to provide technical support for internal teams across the company. They get new employees up and running on all systems, control/monitor system access, troubleshoot system issues and guide/solve technical issues that may arise. This position will be an onsite at our Hyderabad location.Responsibilities<ul><li>Assist with the Service Desk and IT Operations including but not limited to: IT incident/problem escalation and communication, IT service level adherence and reporting, ITperformance, IT operational documentation and processes.</li><li>Assist with network architecture, maintenance and support of holistic technology solutions that integrate with process and personnel solutions to support key business objectives.</li><li>Assist with and execute deployments for new software platforms, migrations to new platforms and sunsetting of existing platforms, as needed.</li><li>Add to the excellent quality of service provided by the IT Support Team.</li><li>Responsible for on- and off-boarding employees to business applications based on their responsibilities.</li><li>Define, document, and abide by processes to increase efficiencies and provide better support.</li><li>Order equipment for new hires and maintain inventory of existing equipment (laptops, monitors, peripherals, etc) </li><li>Configure equipment and accounts for new employees - installing required software and creating accounts in appropriate systems </li><li>Maintain access to tools and applications as employees change roles or terminate </li><li>Assist employees with company hardware and software issues   </li><li>Other duties as assigned.</li></ul>Required Qualifications<ul><li>We are looking for someone with 2-4 years of experience in a technical customer support role with strong knowledge of troubleshooting, complex technical issues. </li><li>Preferably, candidates have a B.E./Btech/M.Tech. or combination of technical certifications and similar IT roles. </li><li>Excellent written and verbal communication </li><li>Passionate about tech and a desire to learn </li><li>Impeccable organization and planning skills </li><li>Hands on experience supporting Windows/Mac OS and devices</li><li>Network experience</li></ul>Preferred Qualifications<ul><li>Experience with Jira, Ruckus, Okta, and Jumpcloud</li><li>Basic knowledge of coding/programming </li><li>College or comparable technical training </li></ul>#LI-Onsite <div><div>For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:<ul><li>Do the hard work and go out of your way to deliver excellence</li><li>Own outcomes and learn from your mistakes</li><li>Are a collaborative and supportive team player; win or lose you lift others up</li><li>Value authenticity, other’s perspectives, and diversity in the workplace</li><li>Have a passion for smart tech and the real estate industry</li></ul></div><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></div>

IT Support Specialist

<div>Who We AreFounded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.</div>Job DescriptionWe are seeking an experienced in-house attorney to join the SmartRent Legal team as Deputy General Counsel (“DGC”). This position will be performed in-person, located in our headquarters in Scottsdale, AZ.As Deputy General Counsel, you will be an essential part of the success of the Company, with responsibility for a broad range of legal matters, including commercial contracting, litigation, employment, strategic partnerships, privacy matters, and other operational matters as necessary. You will report directly to the Chief Legal Officer and will have frequent interaction with senior leadership team members across the business.  This is a unique opportunity to focus on public company success with a leader in the rapidly-growing PropTech industry.Responsibilities<ul><li>Partner with Chief Legal Officer and other key decision-makers across the company to support SmartRent’s success in a fast-paced and dynamic environment.</li><li>Manage the overall commercial contracting process, including actively participating in the drafting, review, negotiation, approval, and reporting of commercial contracts and other transactional agreements.</li><li>Advise on commercial matters, including partnering with the business leadership to accelerate and streamline agreements, and related policies and processes as needed.</li><li>Manage all litigation matters with assistance of outside counsel and prepare status reports, budgets, and disclosure updates. </li><li>Participate in the management of a broad range of day-to-day legal functions across the company, including data privacy, intellectual property, and labor and employment matters.</li><li>Provide prompt legal advice to SmartRent’s business to facilitate, improve and strengthen operational decision-making through integration of legal analysis as part of the overall business development process.</li><li>Build strong relationships and gain trust across the organization; use legal expertise, business savvy and sound reasoning to seek constructive and pragmatic solutions.</li><li>Utilize legal technology and optimize processes to enhance department performance, productivity, and cost savings.</li><li>Collaborate with a wide variety of stakeholders to contribute successfully to cross-functional teams and be comfortable addressing novel legal issues and making well-reasoned decisions.</li></ul>Required Qualifications<ul><li>JD and admission in good standing in at least one U.S. state bar jurisdiction;</li><li>At least 10 years legal experience, with at least 3 years as in-house counsel.</li><li>Experience negotiating and drafting complex commercial contracts, implementing contract management processes, and working with all operational departments on contract needs, including sales, procurement, employment, marketing, and partnership agreements. </li><li>Experience managing litigation and budgeting process, preparing risk analysis and status summaries for overall case strategy and related disclosures.</li><li>Demonstrated ability to work independently, efficiently, and strategically, with an emphasis on proactivity, prioritization, and client service in a fast-paced,  multi-faceted business, where workflow and demands may change rapidly.</li></ul>Preferred Qualifications<ul><li>Experience with corporate governance matters, SEC reporting and disclosure, compensation, and other public company matters.</li><li>Experience with Legal Tracker, Lexion, and Salesforce solutions.</li><li>Experience managing insurance programs, including underwriting, claims, and coverage issues.</li><li>First hand litigation experience.</li></ul>#LI-Onsite#LI-AV1<div><div>For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:<ul><li>Do the hard work and go out of your way to deliver excellence</li><li>Own outcomes and learn from your mistakes</li><li>Are a collaborative and supportive team player; win or lose you lift others up</li><li>Value authenticity, other’s perspectives, and diversity in the workplace</li><li>Have a passion for smart tech and the real estate industry</li></ul></div><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></div>

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