Shelby Farms Park Conservancy (SFPC or the Conservancy) is the 501(c)3 nonprofit organization that manages and operates Shelby Farms Park and Shelby Farms Greenline through a private-public partnership with Shelby County Government. That means the land that comprises Shelby Farms Park and Greenline is publicly owned, and SFPC is responsible for daily management, fundraising to meet operations budget needs, setting the vision for the Park’s future and stewarding its natural resources. Shelby Farms Park Conservancy is committed to providing inclusive and equitable spaces for each and every visitor. OUR VISION We are giving rise to a celebrated 21st century park that defines and shapes a great city. OUR MISSION To manage, operate, restore and improve Shelby Farms Park in partnership with and for the public With the support of our volunteers, donors and partners, we are doing just that! Each year, SFPC raises 75% of the $5+ million annual operating budget through general donations, corporate and foundation support.

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Creating inclusive, equitable green spaces while stewarding natural resources through public-private collaboration.

<div> Job Details <div>Level:    Entry</div> <div>Job Location:    Main Office - Memphis, TN</div> <div>Position Type:    Part Time</div> <div>Salary Range:    $10.00 - $15.00 Hourly</div> </div>DescriptionPosition Summary Event Support Representatives provide customer service &amp; on-site supervision of client events at Shelby Farms Park venues.This position requires weekend availability (Friday - Sunday), and occasional weekdays. Company Summary<div>About Shelby Farms Park ConservancyShelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.</div><div>About Shelby Farms Park At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban parks in the country.  With a visionary master plan designed by James Corner Field Operations, it's poised to become one of the best.  </div>Today, the Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the FedEx Event Center, a water play sprayground, an outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more.  Qualifications Duties + Areas of Responsibility<ul><li>Open and secure facility before and after events</li><li>Direct and coordinate activities with food service and other vendors</li><li>Oversee basic needs &amp; requests of the client during an event</li><li>Set-up and break down chairs, tables, stages, audio-visual and other equipment in accordance with client contract requirements</li><li>Explain &amp; uphold policies and procedures for use of the facility and grounds.</li><li>Respond to emergency situations by determining and implementing appropriate procedures</li><li>Inspect facility before, during and after function for cleanliness and safety, touch up areas as needed</li><li>Produce event reports, noting any significant problems</li><li>Drive a golfcart</li><li>Work within reservation software to review information and book new clients</li><li>Answer phones &amp; take detailed messages for Staff within reservation software</li><li>Assist with additional events and S+E special projects, as needed </li></ul>Requirements + Desired Qualifications<ul><li>Enthusiastic, dependable, self-motivated and self-aware</li><li>Demonstrates the values of teamwork, accountability, authenticity, and learning</li><li>Knowledgeable of event operations</li><li>Ability to set up and troubleshoot basic audio-visual equipment</li><li>Excellent customer service and communication skills</li><li>Ability to deal patiently with problems and complaints, and resolve conflicts in a professional manner</li><li>Ability to remain courteous when faced with difficult situations / people</li><li>Organized with an attention to details</li></ul>Physical Requirements<ul><li>Physical ability to perform tasks outside in extreme conditions (heat, cold, inclement weather)</li><li>Must be able to sit and/or stand for extended periods</li><li>Must be able to lift up to 40 pounds at times</li></ul>

Event Support

<div> Job Details <div>Job Location:    Main Office - Memphis, TN</div> <div>Salary Range:    $14.00 - $16.00 Hourly</div> </div>DescriptionJoin the Park Crew!Crew Leads at Shelby Farms Park are vital to fulfilling the Park’s vision of continuing to build a great urban park in the heart of Memphis. Working independently and in teams to oversee Crew at our recreational locations, the Crew Lead ensures “above + beyond” customer service to thousands of visitors each year. Park Crew culture focuses on teamwork and trust. We take our commitments seriously. We hold one another and ourselves accountable. We focus on solutions, not problems. We bring excellent outdoor recreation to our community. If that sounds like you, join the Crew and we’ll teach you the rest! Recreational Locations: <ul><li>Hyde Lake Boat House (kayak, canoe, &amp; SUP rentals)</li><li>Water Play Sprayground</li><li>Pine Lake Outfitter (paddle boat rentals &amp; shop)</li><li>Wheelhouse (bicycle rentals)</li></ul>Qualifications Expectations + Responsibilities  <ul><li>Crew Leads oversee and support the Crew Members who are the frontline to greeting &amp; serving guests in the Park. Excellent observation and communication skills are a must. The Crew is also able to answer questions about general Park information &amp; amenities. </li><li>Crew Leads are the experts of the Park’s recreational activities &amp; maintain knowledge of available rental items and operational times. </li><li>Being part of the Crew often means working in a fast-paced environment. We thrive on working smoothly under pressure. </li><li>Crew Leads ensure Crew Members follow instructions and complete tasks on time.</li><li>Safety first! The Crew is responsible for maintaining a safe and clean environment for staff and customers, including communicating all safety practices when using rental equipment. </li><li>Crew Leads ensure their shifts and shift responsibilities are covered to make sure the Crew can keep running efficiently and deliver a high guest experience. </li><li>The Crew operates registration &amp; Point of Sale systems effectively: managing reservations, creating and completing sales, accepting payment for services, etc.</li><li>Keep it Clean! Crew Members take stewarding the Park’s spaces seriously: keeping areas tidy and maintaining functional and clean equipment. </li><li>Crew Leads work with the Recreation Supervisor to ensure revenue and customer experience goals for the various outposts locations are met.</li><li>We serve a big park and a big community. The Crew happily performs other duties as needed to keep the Park running. </li></ul>Position Requirements<ul><li>Consistent availability for shifts on weekends and holidays (including school breaks)</li><li>Physical ability to perform required tasks outdoors in various conditions (extreme heat, cold, and/or inclement weather)</li><li>Must be able to lift 50 lbs</li></ul>Compensation and Schedule<ul><li>Season: weekends in April &amp; May; daily Memorial Day - Labor Day; weekends in September; optional weekends throughout the year</li><li>Opening shifts may begin at 7:00 am. Closing shifts may end at 7:00 pm or later if special events are happening in the Park. </li><li>$14 - $16/hr depending on experience &amp; responsibilities</li><li>Free use of Rec outposts for personal recreation and discounts in the Lake’s Edge Gift Shop</li><li>Minimum of 15 hrs per week; up to 40 hrs</li></ul>

Crew Lead

<div> Job Details <div>Job Location:    Main Office - Memphis, TN</div> <div>Position Type:    Seasonal</div> <div>Salary Range:    $10.00 - $14.00 Hourly</div> </div>DescriptionJoin the Park Crew! Crew Members at Shelby Farms Park are vital to fulfilling the Parks vision of continuing to build a great urban park in the heart of Memphis. Working independently and in teams at our recreational locations, the Crew provides above + beyond customer service to thousands of visitors each year.Park Crew culture focuses on teamwork and trust. We take our commitments seriously. We hold one another and ourselves accountable. We focus on solutions, not problems. If that sounds like you, join the Crew and well teach you the rest!Recreational Locations:<ul><li>Hyde Lake Boat House (kayak, canoe, &amp; SUP rentals)</li><li>Water Play Sprayground</li><li>Pine Lake Outfitter (paddle boat rentals &amp; shop)</li><li>Wheelhouse (bicycle rentals)</li></ul> Expectations + Responsibilities<ul><li>Crew Members are the frontline to greeting &amp; serving guests in the Park. Excellent communication skills are a must. The Crew is also able to answer questions about general Park information &amp; amenities.</li><li>Crew Members are the experts of the Parks recreational activities &amp; maintain knowledge of available rental items and operational times.</li><li>Being part of the Crew often means working in a fast-paced environment. We thrive on working smoothly under pressure.</li><li>Crew Members work with a sense of urgency to follow instructions and complete tasks on time.</li><li>Safety first! The Crew is responsible for maintaining a safe and clean environment for staff and customers, including communicating all safety practices when using rental equipment.</li><li>Crew Members rely on each other and push each other to be great. We consistently arrive ready to work and on time for scheduled shifts. If issues pop up, Members ensure their shift responsibilities are covered to make sure the Crew can keep running efficiently.</li><li>The Crew operates registration &amp; Point of Sale systems effectively: managing reservations, creating and completing sales, accepting payment for services, etc.</li><li>Keep it Clean! Crew Members take stewarding the Parks spaces seriously: keeping areas tidy and maintaining functional and clean equipment.</li><li>We serve a big park and a big community. The Crew happily performs other duties as needed to keep the Park running.</li></ul>Qualifications Position Requirements<ul><li>Consistent availability for shifts on weekends and holidays (including school breaks)</li><li>Physical ability to perform required tasks outdoors in various conditions (extreme heat, cold, and/or inclement weather)</li><li>Must be able to lift 50 lbs</li></ul>Compensation and Schedule<ul><li>Season: weekends in April &amp; May; daily Memorial Day - Labor Day; weekends in September; optional weekends throughout the year</li><li>Opening shifts may begin at 7:00 am. Closing shifts may end at 7:00 pm or later if special events are happening in the Park.</li><li>$10 - $14/hr depending on experience &amp; responsibilities</li><li>Minimum of 15 hrs per week; up to 40 hrs</li></ul>

Crew Member

<div> Job Details <div>Job Location:    Main Office - Memphis, TN</div> <div>Salary Range:    $16.00 - $18.00 Hourly</div> </div>Sales LeadCompany Summary<div>About Shelby Farms Park ConservancyShelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city that provides inclusive, equitable, and free access for every resident of the Memphis area.</div><div>About Shelby Farms Park At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban parks in the country.  With a visionary master plan designed by James Corner Field Operations, it's poised to become one of the best.  </div>Today, the Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the FedEx Event Center, a water play spray ground, an outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more.  Job DescriptionPosition SummaryThe Sales Lead supervises Lake's Edge Gift Shop and staffed Sales Associates, as well as all other Park merchandise and retail locations, acting as lead associate in the daily retail operations at Shelby Farms Park.  Key duties include preparing all retail locations for business by distributing register cash banks and unlocking work areas, assisting associates in monitoring inventory and business activity throughout the day, and providing support where needed, all while maintaining an atmosphere of warm, friendly customer service to SFPC visitors and guests. This position will report directly to the Visitor Services Supervisor, working closely with other Coordinators and Supervisors in the Sales + Events department to meet overall guest experience, revenue, and fundraising goals for Shelby Farms Park.Qualifications Duties + Areas of Responsibility<ul><li>Greet Park visitors and guests, answer questions and attend the Gift Shop.</li><li>Maintain the daily operations of the gift shop - including opening and closing procedures.</li><li>Lead the Park standard and reputation of above and beyond customer service.</li><li>Achieve financial targets through relational sales techniques, including pricing strategies and cost of goods sold percentages.</li><li>Oversee store staff during scheduled shifts: organizing daily/ weekly tasks, training employees, and ongoing coaching with the Supervisor.</li><li>Markets merchandise by studying advertising, sales promotion, and display plans/ store design.</li><li>Protects other employees and customers by providing a safe and clean store environment.</li><li>Control the cash handling functions of individual payments and opening/closing procedures, including POS system, registers, and daily reporting.</li><li>Collaborate with the Visitor Services Supervisor to research new product ideas and source vendors.</li><li>Assist with merchandise sales for fundraising events throughout the year, including Starry Nights holiday light show.</li><li>Maintain a working knowledge of park amenities, programs, mission, and operational times for various locations to assist guests best.</li></ul>Requirements + Desired Qualifications<div style="margin-left:24px;"><ul><li>High School Diploma, GED, or equivalent required; associate or bachelor’s degree in business administration or relevant field preferred</li><li>2 years retail management, rentals, park, or summer camp experience, 1 year of lead or managerial experience preferred</li><li>Experience working POS and cash register</li><li>Knowledge of retail management and wholesale sales best practices and willingness to research and learn new skills.</li><li>Enthusiastic, dependable, self-motivated and self-aware</li><li>Problem-solver who enjoys improving systems and collaborating with others</li><li>Excellent communication skills and desire to provide a friendly and enjoyable customer experience</li><li>Demonstrates values of teamwork, accountability, authenticity, and learning</li><li>Organizes, plans, and schedules in an efficient, productive manner</li><li>Elicits confidence and builds rapport</li><li>Ability to learn and train others on POS software and cash controls</li><li>Ability to work a flexible schedule including nights, days, weekends, and holidays. </li><li>Help coordinate and oversee Starry Night retail sales up to and including evenings and weekends during November &amp; December months. </li></ul></div>Physical Demands + Working Environment<ul><li>Ability to stand or walk constantly during shift</li><li>Must have physical agility and the ability to handle objects carefully</li><li>Ability to lift or move objects of 30-40 lbs</li></ul>SFPC is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Shelby Farms Park Conservancy

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Event Support

Event Support

Crew Lead

Crew Lead

Crew Member

Crew Member

Sales Lead

Sales Lead

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