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Arcadia

Company
101-250
Remote

Company Description

Arcadia is a nationwide home energy platform providing clean energy and savings. Arcadia Power is remaking the customer utility experience from the ground-up, and personalizing it. They offer customers seamless monthly billing, access to wind energy, community solar programs, and on-bill financing of energy efficient products. Founded in 2014, Arcadia has customers across all 50 states, and is a Certified B-Corp.

Jobs (31)

Software Engineer - Network Provider

Full time role
Remote
Jun 17, 2022
Urjanet is looking for smart engineers who love to work in a startup environment. That means it’s fast paced and highly collaborative. At Urjanet, you will have the opportunity to participate in creating a valuable clean-tech business by developing software that directly impacts the energy use and carbon emissions of large corporations. Required Skill Set: - Strong Analytical and Logical Skills. - Excellent problem resolution, judgment and decision making skills required - Ability to understand business scenarios and needs. - Ability to articulate thoughts and engage in meaningful conversation - Excellent written and oral communication skills required - Inclination to work with different technologies and willingness to explore new territories is a plus - Exposure in any of the  Programming languages  is an advantage : Java (preferred) / C / C++. Good understanding of Object oriented  concepts. Good to have: HTML, Java Script Relational Database Knowledge Other Perks and Benefits We are operating on a Hybrid model on a roster basis Apart from Fixed Base Salary potential candidates are eligible for following benefits Flexible Leave Policy Located in the heart of the City Medical Insurance (1+5 Family Members) Flexible Benefit Plan Awards and Bonus Performance Improvement Programs Quarterly engagement activities

Full Stack Developer - Senior Software Engineer - Java

Full time role
Remote
Jun 17, 2022
The role includes working as part of the core engineering group of the organization and directly responsible for improving, enhancing and transforming the Urjanet platform that processes millions of transactions each month to provide its customers with energy and utility data as a service (DAAS). Urjanet strongly believes the solid engineers are the backbone of organization and is in the pursuit of building a world class engineering team that will lead the it to sound success. We are a leader in utility data aggregation and management services for energy and sustainability reporting, alternative credit scoring, identity verification, solar sales etc. We are looking for a Full stack developer (FSD) who is proficient in both backend and frontend technologies. You will be required to work on our core engine besides next gen architecture that is built on solid principles of microservices. Our engine’s performance improvements and our product roadmap to take newer functionalities to the market will be dependent on you. We require you to be detailed oriented in your analysis and be independent in your work. We are looking for a proactive individual with very good communication skills. Experience : 2- 5 yrs Skills Description: Strong technical skills in Java, Spring Core, Spring Boot, AJAX, REST,  JPA (Hibernate), Angular and Bootstrap Ability to work in agile delivery model with a proven CI/CD process Have strong desire to write code with excellent quality standards and set new benchmark for technical excellence Strong understanding of data structures and algorithms Being a good team player with strong interpersonal skills Taking full ownership of converting requirements into design, code, unit test, deployment and delivery of functionality as per agreed timelines Experience on AWS (or other cloud) and exposure to containerization technologies Know-how of troubleshooting/debugging application and code to resolve any issues in the platform Being able to review other engineers work output and provide constructive feedback for the betterment of the solutions Self-starter and should be willing to plunge to the bottom of a business problem to resolve Savvy enough to gather technical requirements from broad business problem definition Articulate enough to explain the business problem in technical terms to the teams across the organization Should have the personality and maturity to interact with the CXOs of the organization Qualifications: B.Tech, BE, MCA, M. Tech or equivalent technical degree from a reputed college

Data Analyst - Subscription Management

Full time role
Remote
Jun 17, 2022
Position Summary: The position involves understanding the domain and process of generating, monitoring and delivering energy data to Customers. Should possess good communication, analytical skills, team interaction and proficiency in using computer systems towards speedy on-boarding of Customers, set-up and initiation of processes as per Customer requirements, delegation of tasks to team members, troubleshooting issues / escalations, verifying and ensuring data accuracy from team, tracking and reporting and customer interaction The candidates must have knowledge and prior experience using software systems for monitoring / tracking / reporting as well as proficiency in MS Excel (using Pivots, formulae etc.). Prior experience with data analysis in finance / billing / payments / energy domain or working in similar roles (data analyst) is preferred. Candidates who have experience with tracking and reporting using SQL queries (any database) would be an added advantage.

Associate Data Analyst/Data Analyst - Services

Full time role
Remote
Jun 17, 2022
The Associate Data Analyst role supports the data collection by entry of data into several internal business systems. Assists in the collection, organization, and analysis of data that is used to increase firm efficiencies Inputs data, summaries, and matrices in the firm’s databases and software applications Responsible for the adherence of the data entry effort to the defined data model Manages data correction requirements, performs peer review and ensures data quality standards Analyzes data and prepares reports, as required Performs Internet-based research as required KNOWLEDGE/SKILLS: - Fresher graduates or <2 year of experience in a similar role involving data correction / entry / data analysis, including work tracking and reporting - Should be proficient with Windows and MS office tools such as Excel - Exceptional attention to detail and comprehension - Any experience in X data -  Exposure to Internet-based research and data collection - Ability to prioritize workload in order to respond quickly and positively to shifting demands and new business opportunities, exercise sound judgment and independent decision making, and balance multiple assignments simultaneously.

Customer Success Manager

Full time role
Remote
Jun 17, 2022
Urjanet is an Atlanta-based technology company that has built the world’s first and largest platform to aggregate utility data.  Through this platform, our customers use utility data to support a variety of applications and use cases, including energy management, sustainability reporting, bill payment, credit decisioning, and address verification.  Our platform, which has won numerous awards, is available in forty-seven countries around the world and expanding rapidly. Urjanet has positive impacts on climate change, financial inclusion, and data privacy. We’re looking for top talent to join our team and help shape the future of our business. Urjanet is seeking high performance Customer Success Managers with a proven track record of spearheading SaaS implementation projects, API integrations and ongoing customer relationship management. You will lead customer success initiatives and keep the product, account management, sales and support teams focused on customer outcomes. The ideal candidate has demonstrated ability of formulating customer onboarding and retention strategies based on a strong understanding of customer success factors. Responsibilities Lead the onboarding process for new customers and serve as their primary point of contact Influence achievement of customer outcomes by collecting customer feedback and analyzing relevant metrics Create and deploy customer training programs for onboarding and adoption stages of the customer journey Collaborate with customer support teams to provide technical support for Urjanet’s data feed and APIs Lead best practices for project management including planning, executing, monitoring, and closure of projects Manage a portfolio of customer accounts ranging from enterprise to small scale engagements Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes Identify reporting requirements to support monitoring SLAs within customer contracts Collaborate with account management team for renewal, expansion and churn prevention activities Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience Coordinate with Urjanet’s offshore teams to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant Develop, maintain, & improve processes surrounding customer acceptance of Urjanet data delivered Create/update internal & external documentation to help support all customer processes Requirements Bachelor’s/Master’s degree Must have background in SaaS company and API integrations and supports 5-10 years of professional service, solution implementation and/or technical support experience Individual contributor Successfully managed multiple customer engagements simultaneously Experience with customer account/relationship management Experience managing large scale projects Proficient in Microsoft Office (Excel, PowerPoint & Word) Ability to adapt to changing work environments and priorities Very strong goal orientation, work ethic and sense of personal accountability High energy, passion, a sense of humor and a strong ability to work with minimal direction and guidance Other Perks and Benefits We are operating on a Hybrid model on a roster basis Apart from Fixed Base Salary potential candidates are eligible for following benefits Flexible Leave Policy Located in the heart of the City Medical Insurance ( 1+5 Family Members) Flexible Benefit Plan Awards and Bonus Performance Improvement Programs Quarterly engagement activities

VP Product, Community Solar

Full time role
Remote
Jun 17, 2022
Who we are: Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining API platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking a VP, Product Management to lead Arcadia’s Community Solar business line from the product side. Reporting to the Chief Product Officer, this person will be responsible for the product roadmap and success of the community solar business. This person will lead a team of product managers, growing a 2-sided marketplace between community solar developers and consumers & businesses seeking cheaper, renewable energy. On the supply side (solar farm developers), this person will partner with our business development and operations teams as well as our regulatory team and subject matter authorities to build compliant, localized product experiences, as we massively scale our energy under management from 700MW in early 2022 into gigawatts and beyond! On the demand side (residential & business subscribers), this person will be responsible for the full customer lifecycle, including our web portal and focus on features that accelerate growth via direct-to-consumer, direct sales, indirect partner channels, and B2B sales. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Align our long-term clean energy & community solar product strategy with the strategic vision of the company; guide our teams to deliver products that both delight customers and deliver on our decarbonization and sustainability goals Supervise and be accountable for a multi-quarter product roadmap for community solar and our other clean energy products Define and drive product KPIs to ensure a healthy, growing business. Lead regular product-business reviews to track ongoing progress with the team. Build product experiences for multiple personas and partners, including solar developers, residential and commercial consumers, our operations teams, and our go-to-market teams. Lead, mentor, and develop a dynamic team of product managers. Help guide their short- and long-term goals, priorities, decisions, and deliverables Collaborate cross-functionally with peers in Engineering, Design, and Data to define and evolve a scalable, repeatable product process to deliver products on time Maintain an ecosystem in which excellent ideas are heard, qualified, and invested in Apply technical, analytical, and UX expertise to guide data-driven, customer-centric decisions What will help you succeed: Must-haves: 7+ years experience in a product management or similar role, including 3+ years managing and growing diverse, high performing product teams Experience building B2C or B2B software products, ideally with notable technical complexity Experience leading product and aligning investments to revenue for a high growth business line (think tens or hundreds of millions of dollars) Comfort working in ambiguity and a passion for crafting structure in places where it doesn’t yet exist A “buck stops here” mentality and a willingness to walk through walls to make your vision a reality Outstanding leadership and written communication skills Demonstrated ability to build alignment across all collaborators, including senior management and commercial teams, through effective trust-building, negotiation, and influence with & without authority Bias for quantifiable results versus activity, and willingness to hold yourself & others accountable for delivering results. Experience making build/buy/partner/outsource type decisions. High degree of creativity and willingness to experiment Passion for our mission, sustainability, and helping drive a clean-energy future Nice-to-haves: Experience working in a regulated or highly commoditized vertical (ideally energy, but if not, a background in finance, telecom, healthcare would be helpful). Experience building products and supporting a 2-sided marketplace Experience working with and supporting enterprise customers Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Staff Accountant

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking a forward-thinking, upbeat, and adaptable Experienced Staff Accountant to join our growing Accounting and Finance team. The Experienced Staff Accountant will perform month-end closing activities including journal entry booking and account reconciliation, but should also be prepared & excited for ad hoc projects that arise in a high-growth environment with growing accounting needs. The ideal candidate possesses technical expertise in accounting fundamentals; an ability and eagerness to work independently & take ownership of projects; and an innate intellectual curiosity that compels him/her to learn as much as possible about the nuances of our business and apply this knowledge to accounting decisions. Reporting directly to the Director of Accounting/Assistant Controller. There are no direct reports for this position. #LI-REMOTE What you'll do: Maintain AP process including making vendor payments in the AP portal, maintaining vendor listing in ERP and AP portal, monthly expense accruals Work with other departments to ensure timely submission of invoices. Partner with FP&A to ensure proper department level coding of invoices Perform month-end closing activities including booking journal entries, reconciling bank accounts, reconciling and analyzing general ledger accounts Assist the company's audits by providing records and documentation as needed Assist with financial statement creation and perform fluctuation analyses period over period to ensure accuracy Partner with customer service team in handling billing inquiries and credits to customers Assist in the design and implementation of a new accounting ERP Record the impacts of lease transactions in accordance with ASC 842 Maintain and record impacts of prepaid assets, fixed assets and intangible assets as well as the associated amortization Other ad-hoc responsibilities as assigned What will help you succeed: Must-haves: Bachelor’s degree or above in Accounting, Business, or a related field 2-5 years of experience in corporate or public accounting Demonstrated knowledge of generally accepted accounting principles (GAAP) and financial reporting Intermediate or advanced Excel proficiency Experience in accounting software suited for a medium to large sized business Ability to work cross-functionally in a high-growth, fast-paced, and dynamic tech environment Exceptional analytical, problem-solving, and communication skills across all levels of the business and global locations Should be a self-starter able to thrive in a fast-paced, deadline-driven environment Must have excellent written and verbal communication skills and be able to effectively communicate with individuals from across the Finance Organization, external advisors, and consultants Must possess excellent project management and partnering skills Nice-to-haves: CPA license or candidate Experience with Sage Intacct and/or Netsuite Experience using Bill.com or other AP software Experience with internal controls and process improvement Experience with transitioning from one ERP to another Benefits: Market-based compensation (salary + equity) Healthcare, dental, vision, 401(k), and commuter benefits Paid Time Off (holidays, vacation, professional development, volunteer, parental leave) Professional development opportunities All-company lunches Free clean energy A chance to decarbonize and disrupt the energy sector Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Site Reliability Engineering Manager

Full time role
Remote
Jun 17, 2022
Who we are: Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking a thoughtful and driven Engineering Manager to grow, organize, and coach 5-7 engineers on our Site Reliability Engineering team. The right candidate will champion team members – removing roadblocks, advocating for their needs, and enabling their personal/professional growth & development – while leading them to continuously navigate complex engineering problems, architect scalable solutions, and deliver significant software into production. The ideal candidate is a low-ego team player who has a background in building scalable web infrastructure, strongly believes in infrastructure as code, and relishes the chance to take on a highly visible role within a collaborative engineering team. Our teams write software to expand renewable energy access to millions of households across the country. If you’re as excited about having an impact on this effort and the lives and careers of the people who build it, we encourage you to apply. Our infrastructure is primarily AWS-based, using Cloudformation, and deployed to EKS using best CI/CD practices. Our stack includes several Ruby on Rails apps, a GraphQL service layer, and a number of React clients. We have a data pipeline that relies heavily on AWS Lambdas running Python. We also have numerous Java Spring microservices, connected through API Gateway. The ideal candidate is someone who wants to influence how our team builds and stays relevant, and who wants to work in a collaborative environment with engineers on a high-morale, tightly-knit team. Our engineering values are deeply ingrained in our culture-- you can read more about them here. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Empower direct reports to solve challenging problems in the energy industry with ongoing support and mentorship Strategically align the interests, skills, and aspirations of direct reports with business needs Define, streamline, and guide projects to successful results, while always treating team members and colleagues with empathy and humanity Initiate and invite conversations around performance, development, and morale Help evolve and maintain our application infrastructure using Cloud Formation, Kubernetes, Helm charts, and exploring new technologies with the team that can expand on the reliability and security of our systems Collaborate with Engineering leadership and cross-functional partners (including Engineering, Data Analytics, and Product) to establish roadmaps and strategies that help serve and grow the business Represent technical considerations to ensure all stakeholder groups are aligned on company priorities, expectations, and contingencies What will help you succeed: 2+ years of team lead or engineering management experience 5+ years of experience in a startup environment as a Site Reliability, DevOps, or Systems Engineer supporting high-availability, large-scale web-based applications Proven track record of effectively developing direct reports through continual feedback and goal-setting, and growing them through the ranks of an engineering organization Advanced understanding of modern software development practices and methodologies, and the ability to roll up your sleeves and contribute when necessary Experience with Cloudformation or similar (Terraform, Ansible, etc.) Experience managing and maintaining a resilient, fault-tolerant, containerized cloud infrastructure (ideally on AWS) Strong communication skills and the ability to translate complex technical concepts into clear, actionable information Comfortable managing the balance between deploying necessary infrastructure changes quickly and shipping perfect infrastructure updates Ability to scope, prioritize, and deliver on project commitments Ability and internal drive to problem-solve, both creatively and pragmatically Skill with mentoring and learning from other engineers, and treating colleagues with respect Passion for our mission, sustainability, and drive a clean-energy future Experience directly working on or managing teams working on production systems and high-volume applications Experience successfully navigating the relationship between Engineering, Product, and Design teams Experience mentoring, learning from other engineers, and treating colleagues with empathy and respect Ability and internal drive to problem-solve, both creatively and pragmatically Ability to scope, prioritize, and deliver on project commitments Ability to learn new technologies quickly Passion for our mission: a clean-energy future Nice-to-haves: Experience with common web frameworks and their deployment patterns (Rails, Django, etc.) Experience working with data warehouses (Redshift, BigQuery, Snowflake etc.) Experience with using various datastores including PostgreSQL on RDS, Aurora, Dynamo, and Elasticsearch Experience managing event-driven architectures with AWS Lambda, CloudWatch, and SQS Experience with infrastructure found in our stack: Postgres or similar relational database DynamoDB Docker and Kubernetes AWS Cloudformation Experience and comfort navigating both the technical and people scalability challenges faced by startups undergoing rapid growth & product adoption Ability to weigh budget, speed, and other variables in buy/build/borrow decisions Experience establishing and executing roadmaps Background in the energy space or related field Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Senior Talent Acquisition Specialist

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We’re looking for an experienced full life cycle Talent Acquisition Specialist who is used to a fast-paced environment (preferably early growth, tech-saas experience) and has a demonstrated history of delivering positive results across multiple job requisitions and headcount needs. To be successful in this role, you will need to be agile, quick on your feet, and be okay with ambiguity because we are growing and changing quickly. This individual will be joining the People & Impact team at an early stage and will help carry out recruitment procedures and be empowered to create and execute new processes and projects. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Partnership Build strong, trusting relationships with the executive and hiring managers for the departments you support. Partner with hiring managers, executive and VP, People and TA to deeply understand team design and needs; influence and counsel to design effective recruiting plans that support and maximize the team’s impact in a timely manner. Recruitment Actively source and connect with candidates who are both actively and passively looking to build a strong candidate pipeline. Articulate expectations and position requirements clearly to ensure an effective recruitment process. Develop and nurture a pipeline of exceptionally qualified & diverse candidates, and maintain their level of interest to meet current and future demands. Partner and liaise with external recruiters/agencies to source and fill the funnel. Manage scheduling and logistics for all interviews between your candidates and hiring managers; manage conversion from final interview stage to offer stage. Project Work Employer Brand - utilize creative marketing and sourcing strategies and techniques to promote Arcadia as an employer of choice and attract top talent. People Analytics - Provide timely reporting of key metrics and insights to drive decisions and improve processes; capture and analyze diversity data to report on outcomes in support of Arcadia’s commitment to diversity, equity, belonging and inclusion. Onboarding - Partner with People Ops, IT, Workplace and Hiring Managers to prepare and execute on onboarding; look for ways to improve our onboarding process, especially in light of current work from home status. What will help you succeed: Must-haves: 3+ years of experience in talent acquisition (sourcing, coordinating, recruiting) with tech start-up experience strongly preferred. Specifically, experience managing applicant tracking (data capture and analysis), facilitating and capturing interview feedback, managing candidate expectations and offer processes, and curating employer brand. Ability to build strong, trusting relationships with business leaders to make hiring decisions. Employee-first orientation with a strong focus on delivering exceptional candidate service and a commitment to providing a positive, inclusive, and equitable experience to all candidates. Adaptability, resilience and an ability to thrive in ambiguity. A self-starting and resourceful work ethic but with enough humility to know when to ask for help. Nice-to-haves: Experience with Greenhouse (ATS). Experience building recruiting dashboards to show recruitment metrics, such as time to hire, cost per hire, diversity pass through, etc. Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Sr. Client Engagement Manager

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are hiring a Sr Client Engagement Manager. You will report directly to the VP of Global Accounts. Your main tasks will include program management and delivery of Urjanet products & services to Urjanet’s enterprise customers. This person will be a senior leader in the Professional Services organization. This will be a partially quota carrying role with revenue goals. #LI-REMOTE What you'll do: Collaborate with enterprise Account Managers to develop strategic partnership plan with key enterprise accounts Lead onshore & offshore teams comprising of project coordinators, operations managers, data analysts and developers to deliver contractual product and services commitments Build positive relationships with customer executives and middle management to develop a deep understanding of customer’s business processes and challenges Find opportunities and develop cases to apply technology solutions to improve and scale customer processes Develop and refine solution offerings to key enterprise customers that include design and delivery of custom data warehouses, reports, visualizations and applications Assist in winning projects with customer to implement new solutions and automate business processes Develop and process automation solutions Ensure profitability of any custom solutions offerings by sourcing the most efficient method to build and deliver high quality customer solutions. Work with offshore teams to streamline processes, enhance output and minimize costs Ensure proven project management, clear communication of expectations and consistency to timelines of initiatives What will help you succeed: Must-haves: 7+ years of professional services and/or client program experience within an enterprise SaaS organization. 5+ years of leadership and team management experience Strong understanding of building and delivering technology solutions and optimizing business processes Customer success or solution delivery background with experience handling enterprise accounts Highly organized with good interpersonal and leadership skills. Strong written and verbal communication skills, ability to articulate and sell a vision internally and externally. Bachelors in Computer Science or Information Systems a plus Experience of leading a P&L a plus Technical background is a plus Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Product Marketing Manager

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Taking on one of the world’s biggest challenges requires out-of-the-box thinking & varied perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: To accelerate growth of the Arc Platform, which brings Arcadia’s technological capabilities to enterprises and software developers of all sizes we are looking to bring on an experienced product marketer. We are looking for someone with shown success in driving product demand, adoption and sales enablement and is excited by the opportunity to deliver against bold goals. You will be responsible for helping to develop audience personas, segmentation, product adoption and establishing audience and product messaging alignment across Arc’s growing suite of tech products. To do this successfully you must be able to lead ongoing market research as well as deliver on comprehensive go-to-market plans. In this role, you will report into the Director of Lifecycle and Product Marketing and work hand-in-hand with a cross-functional team of product managers, sales representatives & creatives, providing them with a clear perspective on the market needs and value propositions that set up Arc’s products for long-term success. Your past experience should include an understanding of product strategy, market segmentation, market research and analysis, product positioning and go-to-market execution. If you live at the intersection of business, art & science, have deep empathy for your users, and are comfortable operating at both strategic and tactical levels, this is the role for you. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Lead independent market and segment analysis across products Analyze the capabilities & value proposition of our products and position them accordingly across respective audiences Establish best-in-class sales enablement toolkits and assets across products for the Arc platform Collaborate with product and brand stakeholders to help craft the positioning, driven values, and outreach strategy for various product features and member use cases Drive cross-functional alignment throughout the go-to-market process, tracking success & adoption metrics Partner with analytics to derive and make practical recommendations based on quantitative findings Must-haves: 5-7 years of experience in consulting, strategy or product marketing for a tech or B2B SaaS platform Experience working in or building products tailored for product and tech leaders Strong ability to lead end-to-end briefing and campaign development for product and feature go-to-market plans Scrappy, resourceful, action & thorough, with a high ownership mindset to deliver measurable impact Creative & empathetic thinker with a focus on customer-first Shown ability to work effectively with cross-functional teams, specifically with Product, Data Science, Engineering & Product Marketing Ability to thrive in a fast-paced environment & adapt to shifting priorities Powerful storyteller; written, verbal, & visual Passion for our mission, sustainability, & helping drive a clean-energy future Nice-to-haves: Clean energy industry experience SQL, HTML, CSS Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Staff Security Engineer

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking Security Engineers to protect and defend Arcadia against cyber threats. This role requires leading and executing a growing slate of activities related to technical security, including cyber defense, threat hunting, product security, and response. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Strategy : Advance Arcadia security engineering activities toward a modern and strategic program that is people-centric and directly connected to business value. Solutions and operations : Design, implement, and lead the operation of technical security processes and platforms (e.g., SIEM/SOAR/XDR, WAF/RASP, IAM/SSO/MFA, etc). SDLC : Partner closely with engineering colleagues on secure development practices (e.g., threat modeling, architecture, code reviews, etc). SME : Serve as a primary subject matter expert on technical security matters. DevSecOps : Champion solutions that are secure, scalable, automated, and empowering to developers. Threat hunting : Lead and design automations for threat detection and response. Technical leadership : Foster an inclusive team environment, provide technical direction, and support the career and technical advancement of your teammates. Quantify : Generate data/metrics to understand the effectiveness of Arcadia’s security program, assess risk, and track progress. Compliance : Support technical efforts related to InfoSec compliance (e.g., SOC 2, PCI, etc). Collaborate : Generate trust and maintain alignment with key stakeholders, including Product, Legal, SRE, InfoSec GRC, and IT Security. What will help you succeed: Must-haves: 5-7+ years of experience in security engineering. High empathy and a commitment to inclusivity. Outstanding communication skills. Experience working in DevOps environments and microservice architectures. Experience with detection and response processes and tooling. Experience implementing defensive product controls (e.g., network controls, WAF/RASP, secrets management, etc). Experience securing AWS and Kubernetes. Programming experience in Ruby, Python, Go, or similar languages. Analytical and creative mindset for solving problems. Orientation around delivering security results that are aligned with business needs. Nice-to-haves: Hands-on experience with AWS, EKS, Datadog, and Okta. Experience with integrating companies through mergers and acquisitions. Benefits : "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Director, Growth Marketing

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What We’re Looking For Key to Arcadia’s continued success is the development of our growth marketing strategy centered around B2B and enterprise software demand generation. Arcadia’s outstanding product mix and value proposition require a Growth Marketer and leader who can think creatively, develop strategy and appl\ multiple marketing channels to work towards their goals, which include reaching a varied list of verticals and personas ranging from c-level executives in the Fortune 1000 to decision makers and influences for very specialized businesses. Reporting directly to the Vice President of Marketing, the Director of Growth Marketing will build, optimize, measure, and continuously refine our demand generation efforts to drive incremental conversions, new lead pipeline development (including automation and lead nurture), and account management cross/upsell initiatives. This individual will lead a team of experienced growth marketers and an annual budget. They will work closely with sales leadership and other marketing functions to build and implement a true integrated digital marketing strategy to amplify the continual growth of Arcadia’s SaaS/platform, B2B sales. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What You’ll Do: Build a true B2B Growth Marketing and Demand Generation function and establish strategies and tactics that will be crucial to Arcadia’s growth and success. Identity gaps and opportunities in martech software, resources, budget and develop plans to address these challenges. Identify target audiences and personas within Arcadia’s addressable market, attract these decision-makers into the sales funnel, and support the conversion of these leads into closed accounts. This activity also requires continuous review and optimization of the marketing and sales funnels and all associated digital efforts to ensure that Arcadia is maximizing the efficiency of spend and opportunity and that the messaging is on-brand and aligned with revenue targets. Oversee the design, creation, execution, and optimization of digital campaigns including, but not limited to, display advertising, paid social, multi-channel media, PPC, retargeting and trade media focused on the acquisition and activation of new enterprise and ISV customers. Support and execute one-to-one and one-to-many ABM campaigns. Serve as a lead digital strategist by collaborating with internal and external resources to synthesize campaigns and initiatives and recommend digital standard methodologies for optimal results and client experience. Take leadership in data-based growth experimentation: build A/B testing programs for landing pages, conversions, forms and campaigns; identify new media partnerships and lead acquisition strategies; collaborate to develop new content opportunities. Use data to create insights and practical plans for continued growth. Measure and report on the performance of all digital initiatives and channels. Own metrics and KPI tracking across all paid and organic channels as they relate to direct sales, constantly measuring progress to plan and vs. prior month/year; adjust strategy/budgets as needed to ensure revenue and KPI targets are met. Manage a team of two individuals with the possibility of team expansion, while leaning-in to Arcadia’s marketing, sales and product organizations and martech stack for support and benchmarking as needed. Lead digital advertising campaign and marketing tool budgets on a continual basis What Will Help You Succeed: Must haves: Bachelor’s degree in marketing, business, digital marketing, advertising, web development, or a related field; Advanced degree a plus 8+ years of digital marketing experience Superior knowledge of B2B Marketing practices, particularly experience marketing to specialized verticals, enterprise and c-suite Superior knowledge of common growth marketing and demand generation strategies including but not limited to: account-based marketing (ABM), digital (re)targeting, expansive SEM strategies, CRM/automation, paid advertising and trade programs, and website optimization. Proficiency with Google Analytics and running Adwords campaigns. Strong working knowledge of Salesforce, Marketo, and other CRM/email tools Deep knowledge of key digital and martech platforms like LinkedIn SN/CM, Outreach.io, Terminus, ZoomInfo, SEMRush, or similar platforms. Ability to lead fellow growth marketers in a fast-paced environment Comfortable in creative environments, making recommendations, pushing the status-quo, prioritizing testing, and researching/driving new opportunities Nice to haves: Basic to intermediate knowledge of SEO/website management tools, and SQL Excellent communication and project management skills Enjoys working in a highly collaborative environment and independently Proficient in summarizing sophisticated ideas and performance reports into recommendations for senior executives Experience in a metrics-driven environment Creativity: you love working with a team and creatively solving difficult problems Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Senior Director, Utility Partnerships

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking a mission-driven Senior Director of Utility Partnerships to join the Policy and Market Development team in the fight against climate change. This person will lead all of Arcadia’s engagements with electric and gas utilities to improve the company’s business operations and expand our market opportunity. The ideal individual has extensive professional experience in the utility industry, deep knowledge of utility IT infrastructure and customer service systems, and existing relationships with utility decision-makers across the country. The primary purpose of this position is to create and build strong working relationships with utilities related to data access, utility bill payments, tariffs/rates, and clean energy access. Success in this role would be aligning incentives between Arcadia's customers in the new energy economy and incumbent electric and gas utilities to enable seamless data sharing and rapid decarbonization This role will report to the Vice President of Policy and Market Development. Additionally, the Senior Director of Utility Partnerships will collaborate frequently with peers on the policy team and senior leadership across the company. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Work with internal stakeholders to understand and define the “ideal state” with utilities. Develop and implement strategies to achieve the “ideal state” at specific utilities, focusing on high-priority markets first. The Senior Director will be responsible for advocating for Arcadia’s interests at specific utilities. Be the face of Arcadia within the utility industry. Build and own productive and positive relationships with relevant trade associations (such as EEI) and represent Arcadia at relevant trade shows (such as Distributech and CS Week). Lead the creation of thought leadership materials in coordination with Arcadia colleagues. Examples include white papers, blog posts, videos, and social media content that advance Arcadia’s objectives. Identify, hire, and manage consultants to help with specific utilities or issues. What will help you succeed: Must-haves: A thorough understanding of how utilities serve their customers, including customer information system capabilities, contact center operations, and privacy and security practices and policies. Relationships with multiple utilities, ideally developed in a business development setting or similar. An excitement and ability to go deep on Arcadia’s technology. The Senior Director has to understand what we do at a very technical level. Exceptional communication and interpersonal skills. A team-first mindset. This is not a job for a lone wolf, and will require daily - even hourly - collaboration with colleagues across the company. A dedication to Arcadia’s values, including celebrating a diverse set of backgrounds, bringing clean energy to underserved communities, and fighting climate change. Nice-to-haves: Ten years of experience in the energy and utility industry. Experience in policy or consulting roles. Direct employment experience at a utility or utility association. Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Product Manager, Arc Platform

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking a highly technical Product Manager to join the Product team, focused on building the common platform infrastructure leveraged by multiple Arc teams to deliver core functionality to customers. The person in this role will be responsible for ensuring the reliability, performance, and usability of the Arc platform as a whole. This individual will lead product initiatives from conception to launch and subsequent iterations, by connecting external customer needs, internal team challenges, technological capabilities, and business goals. The ideal candidate is a self-starter and strong collaborator who enjoys systems-level thinking. This person will need to be adept at breaking complex problems into smaller steps that drive iterative product development and who has experience building platform products or internal tools. This role will report to the Staff Product Manager for Arc. Additionally, the Product Manager will collaborate frequently with engineers, product designers, other product managers, and the sales team. #LI-REMOTE What you'll do: You’ll turn company strategy into a prioritized roadmap of initiatives that most optimally contribute to the organization’s goals towards scaling the Arc business. You will be hands-on in uncovering insights from analytics, user research, and use cases that come from cross-functional partners in Sales, Engineering and Data Science. You will balance long-term bets with short term improvements, optimizing for speed of learning and time to impact. You will champion the needs of the direct and indirect users of the products you build: Arcadia employees, community solar developers, and Arcadia’s customers. What will help you succeed: Must-Haves Familiarity with RESTful APIs, webhooks, OAuth, API Gateways and other common API platform infrastructure Familiarity with general backend system architectural elements (databases, API gateways, etc.) 3+ years of experience leading product development for developer-focused platform products Demonstrated experience aligning and influencing cross-functional teams and diverse stakeholders Proven ability to break down complex problems into incremental product solutions Strong organizational and project management skills, and a proactive communication style A growth mindset and comfort with ambiguity Nice-to-Haves Experience writing software in one or more common programming language (eg. Python, Ruby, JavaScript, etc.) Knowledge of or experience in the energy industry Familiarity with contract management, invoicing, and other business operations processes Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Client Success Manager

Full time role
Remote
Jun 17, 2022
Who We Are Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! #Li-Remote What we’re looking for We are seeking a customer-oriented, highly motivated Client Success Manager to join the Enterprise team. You will be the primary point of contact for and lead the relationship with Arc customers. You will work with customers through onboarding, launch, adoption, and optimization to ensure customers and Arcadia both realize as much value as possible from the relationship. This role will initially report to the Program Director, Enterprise Solutions. Some travel may be required. Arcadia is remote-first with office locations in Washington D.C, New York, Denver. What you'll do Work directly with Arcadia Developer Platform customers to build and cultivate relationships, understand their individual integrations with the platform and how to improve those integrations over time Work closely with the Technical Integration Manager to guide customers through onboarding and integration Identify common customer challenges and collaborate with the Arcadia Product Team to develop solutions Understand customer objectives and industry trends to drive product adoption and expansion Identify creative solutions and opportunities for integration expansion for enterprise customers Establish key success metrics for each customer and communicate progress against those metrics with both customers and internal partners Lead key partnership activities including strategic planning, business reviews, and product showcases Help develop customer engagement forums to build a collaborative community of Arc customers Collaborate with sales and marketing to drive case studies and customer references What will help you succeed Must-haves 2+ years experience in enterprise customer success, account management, or consulting Expertise building positive relationships with technical and executive partners Active, compassionate listening skills and curiosity to develop, respond to, and champion a deep, nuanced understanding of our customers and their needs Excellent communication, collaboration, and presentation skills Ability to synthesize information and tailor delivery to different audiences Passion for our mission, sustainability, and helping drive a renewable energy future Ability to collaborate across departments to execute requests against tight deadlines Adaptable and able thrive in a constantly evolving environment Willingness to travel for client meetings when needed Nice-to-haves Background in the Energy Industry Proven understanding of APIs Previous experience with high-growth products and teams Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Customer Support Specialist

Full time role
Remote
Jun 17, 2022
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking an enthusiastic, highly motivated Customer Support Specialist to join the Enterprise team. This role will report to the Senior Customer Support Specialist. This individual will be part of the Tier 1 Support team for Arcadia’s Arc Platform, responsible for responding to first contact from both existing and prospective customers seeking technical support or asking questions about the platform. You will triage cases, handle all customer communications, and escalate tickets to the appropriate engineering teams as necessary. This individual will also work closely with our Solution Consultants, as well as our Client Success team. The ideal candidate is a strong communicator, detail oriented, organized, and self motivated. Arcadia is a remote-first company with offices in Washington, D.C., New York and Denver. What you'll do: Field and respond to all customer inquiries to our support channels Work with Product Managers and Engineering within support process to resolve customer issues as necessary Coordinate with Customer Success team to ensure full understanding of customer performance Collaborate with Enterprise Sales and Solutions team to ensure the needs of prospective customers are met Demonstrate a deep understanding of the Arc platform in talking to both current customers and prospects Document frequent issues and questions and identify high value improvements to our products to help build a better platform moving forward What will help you succeed: Must-haves: Excellent written, verbal, and visual communication skills Computer & Internet literacy Detail-oriented, organized and efficient, including making sure key systems are up to date. Self-motivated and with strong time and task management skills Positive attitude Willingness to embrace new and evolving challenges and solve problems Trustworthy and reliable Appreciation of a high-energy, fast-paced atmosphere Nice-to-haves: Previous experience in a B2B Sales or Support Environment Background in the Energy and/or Utilities Industry Working Knowledge of APIs Previous Experience working with Zendesk or similar customer support software Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Analytics Engineer

Full time role
Remote
Jun 17, 2022
Who We Are Arcadia is a technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking an Analytics Engineer to create clean, curated, organized data sets used by our Data Analysts, Data Scientists and beyond. The role will be hands-on and collaborative, building data assets that enable analysis and drive daily business decisions. Responsibilities include data modeling, transformation and documentation. You will develop a deep understanding of the business, and software engineering best practices are in your blood. We have a Lakehouse under development but are still early in the game, so there’s plenty of room to set the direction of our data ecosystem. You’ll know you have won when business partners probe on analytic methodology rather than assumptions about underlying data. This is an exceptional opportunity for someone who relishes the chance to engage with pioneering technology, influence the development of an elite data ecosystem and work in a fast-paced environment on a high-morale, tightly-knit team. Our core data stack makes heavy use of Snowflake and dbt, orchestrated in Prefect. Most of our wide range of data sources are loaded with Fivetran, but we use custom python when it’s the right tool for the job. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you’ll do: Transform, test, deploy and document data to deliver clean and trustworthy data for analysis to end-users Collaborate with data engineers on infrastructure and data warehouse projects Collaborate with data scientists, data analysts, and business analysts to identify the most elegant and effective data structures to understand our constantly growing and evolving business. On a daily basis you would do the following: Data modeling: model raw data into clean, tested and reusable datasets to represent our key business data concepts. Define the rules and requirements for the formats and attributes of data. Data transformation: build our data lakehouse by transforming raw data into meaningful, useful data elements though joining, filtering and aggregating source data. Data documentation: build and maintain data documentation including data definitions and understandable data descriptions to enable broad-scale understanding of use of data. Apply software engineering standard methodologies to write code and coach analysts and data scientists to do the same What will help you succeed: Must-haves: 3+ years as a Data Engineer, Analytics Engineer, or a did-everything small data team member. An understanding of data structures and/or database design plus deep experience with SQL and Python Experience building data pipelines and database management including Snowflake or similar Ability to bring a customer focused and empathetic approach to understanding how data is used to drive the business Strong communication skills Nice-to-haves: Undergraduate and/or graduate degree in math, statistics, engineering, computer science, or related technical field DBT experience Experience in predictive modeling and statistical analysis Experience with BI platforms Experience in the energy sector Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Senior Director, Total Rewards

Full time role
Remote
Jun 17, 2022
Who we are Arcadia is a technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we’re looking for: We are seeking a Senior Director, Total Rewards to join the People & Impact team. In this newly crafted role, this individual will be responsible for the design and implementation of innovative and scalable compensation and benefits programs that enable the attraction and retention of top talent. This role will also oversee HR Operations which entails management of all HR systems. The ideal candidate is analytical, creative, enjoys working with data and knows what it takes to succeed in a high-growth environment. This role is remote reporting to the VP, People, and supervising one direct report to start. Additionally, the Senior Director, Total Rewards will collaborate frequently with Finance, Legal, HR Operations, Talent Acquisition, and other departments. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Serve as the subject matter authority on total rewards (base salary, bonus programs, variable compensation, equity, recognition awards, and benefits) and HR Operations (HRIS, compliance, HR policies, and people data). For Total Rewards: Leading efforts with the Executive Leadership and People Team to build, implement, and communicate Arcadia’s Total Rewards Philosophy. Design total rewards programs and roadmap aligned to Arcadia’s values, ensuring internal equity, external competitiveness, and compliance with all governmental regulations. Identifies company-level opportunities and problems and rallies key partners to address them. Partner closely with Finance and the business throughout the performance review process, including merit planning, performance rating calibration, bonus, promotions, and total rewards statement process by providing analytical and structural guidance. Partner closely with Executive leadership and HR/Legal/Finance on our company stock & equity programs and grant guidelines and execution. Ensure continual calibration of internal salary bands to maintain competitiveness with the external market, while tracking the efficiency of our programs Own total rewards in Arcadia’s HRIS and identify tools, partners, and compensation studies, for ongoing compensation analysis. Oversee competitive and attractive benefits programs (healthcare, 401k, wellbeing) staying abreast of market trends and compliance changes. Develop, prepare, and present recommendations for HR Business Partners and other stakeholders, including to the Executive Team and Board of Directors, related to compensation changes, grounded in standard industry methodologies and market trends. Ensure roles are accurately leveled and are consistent within job architecture guidelines. Conduct ad-hoc job evaluations on roles as required for new or modified positions. Solicit, integrate, and provide feedback to collaborators across the company as it relates to Total Rewards. Quantifies and translates feedback and other data points into meaningful insights and shares them with leadership in an effort to support continuous improvement. Responsible for supporting Mergers & Acquisitions diligence and integration for Total Rewards. Conduct total rewards and pay equity studies annually for global and regional trends, and provide cost modeling for forecasting and program changes, as needed Coordinate rollout communications and training on total rewards as needed. Maintain external relationships with vendors and advisors to review and run compensation & benefits plan design and administration Conduct internal audits, as needed, to ensure compliance with Arcadia’s total rewards philosophy. Oversees career development of direct reports into advanced individual contributors, people managers, and potential successors to anticipate evolution of organization. For HR Operations Oversee operational elements of the people function including HR-related documentation, policies and compliance, HRIS & systems, immigration, leave of absence, and people data. Continue to evaluate and implement systems and vendors to support Arcadia’s growth. What will help you succeed: Must-haves: 10+ years of global compensation and benefits experience, preferably with some time spent in a fast-paced high-growth start-up or tech-based organization. Public company experience is a plus. Must have an ability to roll up sleeves, (hands-on work style) and be a standout colleague. Strong knowledge of relevant ERISA, IRS, and DOL regulations, and legal requirements impacting compensation. Private and public company total rewards strategy experience Executive compensation experience Subject matter expert in compensation, bonus, equity, variable compensation, and benefits EPSS program administration Variable equity type (ISO, NSO, RSU) and vesting schedule (traditional, boxcar) expertise Experience in Compensation tool integration and consultant partnerships Technical knowledge of compensation design, including incentive, commission, and executive compensation program designs and associated tax implications and requirements. Track record of providing creative, proactive, and contemporary designs and programs responsive to the company's evolving strategies Experience developing a long-term platform for rewards administration in a high-growth company. Proven exceptional organizational, analytical, verbal, and written communication, interpersonal, problem-solving, leadership, and project management skills. Demonstrated detailed understanding of general business operations and processes that enable interaction with internal and external customers, including all levels of management. Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Partner Relations Associate, Community Solar

Full time role
Remote
Jun 17, 2022
Who we are Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! What we're looking for We are seeking a passionate, detail-obsessed Partner Relations Associate, Community Solar to join our Community Solar Operations team. This individual will be responsible for leading community solar client relationships and operations across a wide range of state and utility programs. The ideal candidate takes pride in putting together accurate, consistent work, is independent yet a standout colleague, and acts with discretion and integrity when trusted with sensitive information. This individual will perform data transcription as well as provide product quality assurance (QA), across several functions, delivering vital product and process feedback to the team. Community solar is the fastest-growing segment of the solar market, enabling homes and businesses to benefit from solar energy by digitally subscribing to a remotely located solar farm. At Arcadia, we run the largest community solar operation in the country, helping tens of thousands (soon to be hundreds of thousands!) of customers to support local solar projects and save on their power bills, all without requiring any installation on the customer’s property. Arcadia is headquartered in Washington, DC, and open to fully remote candidates. #LI-REMOTE What you'll do: Run all operational aspects of our relationships with community solar development partners Coordinate Arcadia’s performance of our community solar acquisition and management services by validating customer eligibility, matching Arcadia customers onto solar projects, and delivering regular status updates and reports Use Excel, utility forms, and our proprietary software tools to manage customer data and complete community solar enrollments Maintain internal databases with accurate project and customer information Initiate and handle communications with current and future potential community solar subscribers (e.g. enrollment campaigns, project updates, savings reports, and more) Track important project milestones, including subscription enrollments and enrollment timelines, savings results, and more Ensure timely delivery of all external deliverables across several core areas Prepare and present reports for external energy industry partners and make operational improvements based on partner feedback Become a community solar subject matter expert and contribute to our knowledge base of utility-specific operating procedures and regulations Collaborate with the Member Experience team to help answer customer questions or troubleshoot account issues Establish relationships with utility representatives to maintain active community solar subscriptions and ensure accurate bill crediting What will help you succeed: Must-haves: BA/BS degree or similar college-level education; in lieu of degree, relevant skills or equivalent experience 2+ years professional experience in an analytical or account management role (we’re looking to hire several individuals at various levels) Exceptional written and oral communication skills Proficiency with Excel and data management Keen attention to detail Team-first attitude Consistent record of taking initiative High degree of discretion; ability to maintain confidentiality Ability to problem solve, find creative solutions, and build out best practices Ability to be flexible and work in a fast-paced environment with evolving needs Passion for our mission, sustainability, and helping drive a clean-energy future Please note that applications without a cover letter will not be considered Nice-to-haves: Experience working in solar, utilities, or a related field Client management experience Experience using a CRM software tool Benefits: "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year 15 annual company-wide holidays including a week long "summer break" 10 days sick leave Up to 4 weeks bereavement leave 2 volunteer days off 2 professional development days off 12 weeks paid parental leave for all parents Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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