Brighte is a digital payments platform for home energy improvements. It was launched in 2015 by Katherine McConnell, with the mission to help people create energy efficient homes. Brighte offers 0% interest payment plans that remove the upfront cost barrier of big ticket items like solar and batteries for homeowners. On the flipside, vendors receive the prompt lump sum payment they need as soon as they complete the job. Brighte is backed by Grok Investments, Airtree Ventures and Skip Capital as well as strategic supporters KPMG, Equifax, IBM and Stone and Chalk. Brighte is a leading Australian fintech company and has been widely recognised for its innovative, distruptive offering in the home improvements market.

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Powering energy-efficient homes with 0% interest payment plans for solar and battery installations.

<div><b style="font-size:18px;">Brighter Together</b></div><div><span style="font-size:16px;">Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.</span></div><div><br></div><div><span style="font-size:16px;">Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.</span></div><div><br></div><div><span style="font-size:16px;">Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&amp;T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!</span></div><div><br></div><div><span style="font-size:16px;">We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).</span></div><div><br></div><div><span style="font-size:16px;">Like what you've read so far? Read on for info on this role!</span></div><div><br></div><div><br></div><div><b style="font-size:18px;">Role Overview</b></div><div><span style="font-size:16px;">As the strategic partner and trusted advisor to our Government &amp; Enterprise partners, you'll help by driving mutual growth through proactive relationship management, deep understanding of client needs, and effective solution delivery. The Account Manager works to ensure client success, retention, and expansion while maintaining the highest standards of service excellence.</span></div><div><br></div><div><br></div><br><br><h3>Responsibilities</h3><ul><li>Build and maintain strong relationships with key stakeholders by ensuring proactive and regular client health checks and business reviews.</li><li>Ensure strategic account planning and execution while identifying and pursue upsell/cross-sell opportunities and drive account expansion strategies</li><li>Develop long-term account growth plans and frameworks for scalable account management</li><li>Ensure successful implementation of products/services and monitor service quality and client satisfaction.</li><li>Coordinate with internal teams to deliver solutions and help drive adoption of new features and services.</li><li>Identify, monitor and manage key risk areas.</li><li>Provide industry insights and best practices and develop structured reporting processes.</li></ul><h3>What You'll Bring</h3><ul><li>You have exceptional work ethic and move with speed, ensuring responsiveness to partners.</li><li>You have a hunger for sales with a strong sales mindset, combining excellent service with opportunities for revenue growth.</li><li>You are driven to serve and are motivated to provide first class service to clients with positive listening skills.</li><li>You are strong communicator and can confidently liaise with senior external stakeholders.</li><li>You work proactively and move quickly to resolve issues.</li><li>You have the ability to influence and work with internal stakeholders.</li><li>It's highly desirable that you bring a solid understanding of Government and risk mindset.</li></ul><h3>What's in it for you?</h3><ul><li>Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.</li><li>Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.</li><li>Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.</li><li>We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).</li><li>Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.</li><li>End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.</li><li>Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.</li></ul><br><div><b style="font-size:18px;">Diversity and Inclusion</b></div><div><span style="font-size:16px;">At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.</span></div><div><br></div><div><span style="font-size:16px;">----</span></div><div><br></div><div><span style="font-size:16px;">Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.</span></div><div><br></div><div><span style="font-size:16px;">Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!</span></div><div><br></div><div><span style="font-size:16px;">If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.</span></div><div><br></div><div><span style="font-size:16px;">----</span></div><div><br></div><div><b style="font-size:16px;">Note: as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.</b></div>

Account Manager - Government & Enterprise

<div><b style="font-size:16px;">Brighter Together</b></div><div><span style="font-size:16px;">Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.</span></div><div><br></div><div><span style="font-size:16px;"> Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.</span></div><div><br></div><div><span style="font-size:16px;"> Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&amp;T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!</span></div><div><br></div><div><span style="font-size:16px;"> We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).</span></div><div><br></div><div><span style="font-size:16px;"> Like what you've read so far? Read on for info on this role! </span></div><div><br></div><div><b style="font-size:16px;">Role Overview</b></div><div><span style="font-size:16px;">As a Customer Support Officer, you flex your communication style to respond to many different types of people. You’ll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards customer concerns. Maintain clean and updated data in CRM systems and utilise customer support experience across email, chat, or phone interactions, both inbound and outbound.</span></div><br><br><h3>What You'll Do</h3><ul><li>Account enquiries and document any customer details in the CRM</li><li>Account detail adjustments</li><li>Inbound vendor or merchants’ enquiries</li><li>General enquiries / no account enquires</li><li>Process payments and document any payment promises or arrangements in the system</li><li>Assist with troubleshooting basic IT or application issues</li><li>Withdrawals &amp; cancellations</li></ul><h3>What You'll Bring</h3><ul><li>You have a passion for all-things customer support and have experience in a similar role and are proficient in providing customer support via email, chat, or phone, both inbound and outbound.</li><li>Excellent communication skills. This includes verbal and written communication, as well as active listening and empathy and the ability to stay calm and patient when handling challenging situations.</li><li>Problem solving abilities: You have the capability to troubleshoot and resolve customer inquiries efficiently.</li><li>Familiarity with CRM systems: You have used or are familiar with maintaining clean and updated data in CRM systems.</li><li>Ability to work towards targets: Capability to meet or exceed KPIs and SLAs consistently.</li><li>Attention to detail at top-level with the ability to accurately and thoroughly record information and data.</li></ul><h3>What's in it for you?</h3><ul><li>Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.</li><li>Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.</li><li>Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.</li><li>We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).</li><li>Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.</li><li>End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.</li><li>Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.</li></ul><br><div><b style="font-size:16px;">Diversity and Inclusion</b></div><div><span style="font-size:16px;">At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.</span></div><div><br></div><div><span style="font-size:16px;">----</span></div><div><br></div><div><span style="font-size:16px;">Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.</span></div><div><br></div><div><span style="font-size:16px;">Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!</span></div><div><br></div><div><span style="font-size:16px;">If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.</span></div><div><br></div><div>------</div><div><br></div><div><b style="font-size:16px;">Note</b><span style="font-size:16px;">: as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.</span></div>

Customer Support Officer

<div><b style="font-size:18px;">Brighter Together</b></div><div><span style="font-size:16px;">Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. </span></div><div><br></div><div><span style="font-size:16px;">Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.</span></div><div><br></div><div><span style="font-size:16px;">Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&amp;T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!</span></div><div><br></div><div><span style="font-size:16px;">We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).</span></div><div><br></div><div><span style="font-size:16px;">Like what you've read so far? Read on for info on this role!</span></div><div><br></div><div><span style="font-size:16px;"> </span></div><div><b style="font-size:18px;">About the Role</b></div><div><span style="font-size:16px;">As Product Manager, you’ll help drive high customer growth by defining, developing, and implementing product strategies, roadmaps, and features. You’ll be both directly building and executing the strategy ensuring Brighte is delivering the best customer experience in the market through a deep and empathetic understanding of the customer.</span></div><div><br></div><div><span style="font-size:16px;">This role plays a key part in supporting the development of our long-term strategy and helping to identify gaps and biggest opportunities in the market via competitive analysis and market opportunity mapping. </span></div><div><br></div><br><br><h3>Responsibilities </h3><ul><li>Define and implement product strategies, roadmaps, and features to optimise the customer experience.</li><li>Develop and execute a long-term platform strategy to position Brighte as a market leader.</li><li>Conduct market and competitive analysis to identify gaps, opportunities, and unmet customer needs.</li><li>Lead customer research, interviews, and usability testing to translate insights into actionable product requirements.</li><li>Develop customer personas and leverage deep analytical thinking to track key business and customer value metrics, while acting as the voice of the customer, shaping strategy, testing, and product improvements.</li><li>Work closely with engineering and design leaders to set clear goals and make priority calls that enhance the customer experience.</li><li>Conduct “whole product” analysis to identify gaps and opportunities to innovate, while staying ahead of trends in energy and finance to drive innovation in the renewable energy space.</li><li>Define success metrics and use A/B testing and data analysis to optimise product performance.</li><li>Support key strategic partnerships to expand market opportunities.</li><li> Work with cross-functional teams to ensure alignment and execution of high-impact initiatives and collaborate with business stakeholders and tech teams to drive customer retention and re-engagement.</li><li>Monitor product adoption, usage, and performance metrics, iterating based on insights.</li><div><br></div></ul><h3>What You’ll Bring</h3><ul><li>You have solid product management experience, ideally at a fast-growing software company - bonus points if you have experience working in the energy or fintech space. </li><li>You bring a proven track record of leading large-scale projects and influencing without direct authority across the many teams and functions of an organisation. </li><li>You’re goal oriented and can translate product objectives into specific growth and engagement metrics and levers that are the north stars for what we create. </li><li>You're a self-starter with the ability to influence teams to build better products with a constant dedication to understand, question and improve the experiences for users.</li><li>You are adept at prioritising opportunities, while balancing the needs of customers with those of a business. </li><li>You clearly communicate the rationale behind your decisions – all on a 12+ month time horizon.</li><li>You bring a deep desire to work in a fast-paced environment, with the ability to move with a sense of urgency, sensitivity and to give people space to offer suggestions.</li><li>You have a solid background in working with sales teams and partner networks to gather feedback and insights from customers.</li></ul><h3>What's in it for you?</h3><ul><li>Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.</li><li>Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect. </li><li>Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis. </li><li>We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).</li><li>Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.</li><li>End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.</li><li>Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.</li></ul><br><div><b style="font-size:18px;">Diversity and Inclusion</b></div><div><span style="font-size:16px;"> At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment. </span></div><div><br></div><div><span style="font-size:16px;">----</span></div><div><br></div><div><span style="font-size:16px;">Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future. </span></div><div><span style="font-size:16px;"> </span></div><div><span style="font-size:16px;">Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!</span></div><div><span style="font-size:16px;"> </span></div><div><span style="font-size:16px;">If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response. </span></div><div><span style="font-size:16px;"> </span></div><div><span style="font-size:16px;">----</span></div><div><span style="font-size:16px;"> </span></div><div><b>Note: as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.</b></div><div><br></div>

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