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Rad Power Bikes

Company
101-250
Seattle, Washington, United States

Company Description

Rad Power Bikes is an electric bike manufacturer that offers direct to consumer pricing on e-bikes and accessories and they are on a mission to make sustainable transportation universally accessible through rad electric bikes at rad prices.

Jobs (44)

Voice of the Customer, Program Manager

Full time role
Seattle, WA
Sep 24, 2022
Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking a Voice of the Customer Program Manager to play a critical role in delivering an unrivaled customer experience. Our Voice of the Customer Program Manager will be responsible for determining not just the “what”, but the “why” through connecting multiple qualitative and quantitative data sources to tell a story that will improve the overall customer experience. They do this through extracting, analyzing, and building reporting and data for the VOC Program. This role will report directly to the Continuous Improvement Manager. Why You’re Rad (about you): 5+ years of project/program management experience with heavy emphasis on data analytics 3+ years of Voice of the Customer, customer experience, customer insights, qualitative and quantitative research, customer satisfaction analysis, or other relevant experience Effectively manages, collaborates, develops, and influences peers and cross-functional partners to drive results Possess deep knowledge and expertise in customer satisfaction KPIs Be a self-starter who thrives in a fast-paced, ambiguous environment with a deep passion for the customer experience Leverage analytical tools to uncover issues within the customer journey and recognize ongoing themes/trends Assist in creating dashboards that share detailed and real-time customer feedback with the organization in an effort to provide a better customer experience Have a bias toward action, highlighted through strong follow-up skills and a sense of urgency Ability to effectively communicate complex technical concepts to non-technical partners Collaborate with cross functional teams to help triage and determine root cause of customer issues Demonstrates ability to balance competing priorities based on strong, objective business judgment Consistently monitor progress to further develop VOC program and increase ROI Ability to think both strategically and tactically with strong attention to detail Additional Requirements: Minimum 3 years of experience in analytical heavy roles Advanced knowledge of Tableau You get bonus points for: Experience with ebikes or electric vehicles Experience in customer facing organizations along with concepts and technology Experience creating and sharing data visualizations to provide a clear story Had you been with us last month, you would have: Advocated on behalf of Customers and identify customer experience improvement opportunities throughout the business Worked on the strategy to overhaul our customer facing Help Center Supported building a strategy for online spare part availability Collaborated with other field leaders and corporate partners on key initiatives to drive performance across the customer service organization Created new program implementation guides, FAQs and communication tools to support adoption of new processes and procedures Understood Rad Power Bikes’ business model inside and out to create programs that drive KPIs around customer and business results Developed insights and presented well-reasoned, data-driven proposals to cross-functional stakeholder teams on customer pain points Spearheaded programs that drove efficiencies and operational excellence Additional duties as assigned Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com . Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.

Director, SIOP & Purchasing

Full time role
Seattle, WA
Sep 24, 2022
Why we are Rad: Rad Power Bikes, North America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. The Director, SIOP and Purchasing will provide leadership, direction and coordination for Global Demand, Supply, Inventory Planning and Purchasing activities. You will develop, manage, and enhance planning and purchasing processes by adopting suitable systems, technology and industry best practices that support Rad Power Bikes DTC business requirements. Why You’re Rad (about you): Responsible for global demand, supply, inventory and purchasing plans development and deployment through collaboration with the Supply Chain, Product Development, Finance, Channel Leaders and Suppliers Identified and implemented continuous improvement projects to improve planning and purchasing efficiency and accuracy. Provided leadership, direction, and coordination for SIOP and purchasing activities across the business units. Developed, managed and coached demand planners, purchasing agents and enabled the professionals to grow and develop in their career. Additional Requirements: Bachelor's Degree (required). Preferred fields include Supply Chain, Operations, Statistics, and Business Management 10- 15 years of experience in related discipline and with managing teams of professionals. Hands-on experience in systems and technology to support on supply planning, such as material planning, production planning, and inventory optimization NetSuite, Oracle, SAP system and supply chain implementation experience is a plus Managing remote teams, cultivating new leaders and mentoring professionals allowing for growth and advancement in their careers Demonstrated ability to develop deep understanding of business drivers and the interrelationship    with supply chain performance, and to independently, creatively apply analytics capabilities against        against the highest priorities Outstanding presentation skills, and excellent written and verbal communication skills Demonstrated ability to work in a global, remote matrixed organization Excellent project management capabilities to develop multiple project streams and complexity and managed cross-functional team to deliver results according to project plan. Strong Peer Collaboration and Teamwork Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.

Retail Keyholder

Full time role
St. Petersburg, FL
Sep 23, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. Our Retail Keyholder will be responsible for helping customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike. This is an entry level role for someone who is looking to make retail a career with the opportunity to grow with a fast-moving start-up. Weekend availability is required. Why You’re Rad (about you): 2-4+ years of experience working retail, preferably in a showroom Experience & desire to work in a team-oriented environment Solid bike riding skills & thorough understanding of road safety A background in supporting customers & answering questions in order to achieve sales goals Comfortable with disruptions and juggling multiple priorities A learning mentality and ability to assimilate & retain information quickly Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours / day A passion for teaching others and ability to do some in a variety of ways Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.

Ebike Assembly Supervisor

Full time role
Seattle, WA
Sep 22, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. This role will focus on assembling, tuning, and approving bikes for overall safety and quality as well as work cross-functionally with our Service and Returns departments. If you like to problem solve, work with bikes, establish and improve processes, and want to help us build a world-class assembly department, we need you! Weekend availability is required as the schedule is subject to change. Why You’re Rad (about you): 4+ years of experience with bikes in a formal setting Prior experience supervising mechanics and/or assemblers Friendly attitude and interest in working with ebikes Experience working in a fast-paced production environment Trained and developed production staff regarding policies, procedures, and related job responsibilities Additional Requirements: Impeccable written and oral communication You get bonus points for: Experience with electric bikes or vehicles Trained in LEAN principles or The Toyota Way Had you been with us last month, the top things you would have impacted are: Learned about the ebike industry to understand the products we offer on a technical level Partnered with our Service and Assembly Manager on developing goals & metrics for success for our assembly department Performed bicycle repairs, tuned & fit bikes for customers, and ensured that all safety checks were performed Assisted with inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed Helped train junior mechanics and ebike assemblers Participated in field service requests from local customers in partnership with our Commercial Sales Division Participated in local outreach events and related events with the sales team as needed Maintained workshop organization and cleanliness Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-LS1

Retail Supervisor

Full time role
San Diego, CA
Sep 20, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. As our Retail Supervisor, your responsibility will be to oversee our Retail store in San Diego, CA, including our awesome team of highly trained Retail Specialists. Our Retail store is an incredibly dynamic environment that is constantly evolving as we grow. We are seeking a tenacious, goal-oriented, and organized team leader who is not afraid to jump in and get their hands dirty as needed. Come help Rad Power Bikes get people riding. Why You’re Rad (about you): 6+ years of experience working in a technical retail or showroom role 2+ years of experience working as a Retail Supervisor in a high-paced retail environment 2+ years of experience organizing a retail showroom to optimize product display and customer experience Experience working cross-functionally with top-level department heads Strong judge of character, and a high standard for professionalism Impeccable oral and written communication skills Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours/day Confident explaining complex topics and policies to a variety of people Eager to learn the back-of-house processes, and can assimilate & retain information quickly. Comfortable handling multiple priorities throughout the day in a dynamic/active environment You get bonus points for: Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations Experience working with Shopify, Zendesk, and/or Shipstation is a plus Had you been with us last month, the top things you would have impacted are: Arranged the schedule on a bi-weekly basis for Retail team and managed a team of highly trained Retail Specialists to ensure that all customer needs are met Supported accurate inventory control through management of our shipping team and coordination with our Operations Department Contributed to initiatives with other local businesses, such as holiday food and toy drives and community events Managed opening & closing daily procedures Maintained a fun, safe, and professional environment for teaching current and potential customers about ebikes Worked cross-functionally with other departments on various wide-reaching internal projects Additional duties as required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer-driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-LS1

Service Supervisor

Full time role
Seattle, WA
Sep 15, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking a Service Supervisor to oversee our Seattle service department. This role will work with retail, assembling & approving bikes for safety checks as well as in our Service department. If you like to problem solve, work with bikes, motors, etc. and want to help us build a world-class service department, we need you! Weekend availability required as the schedule is subject to change. Why You’re Rad (about you): 4+ years of experience with bikes in a formal setting Prior experience supervising mechanics and/or assemblers Good communication skills, friendly attitude and interest in working with ebike consumers Ability to work in a fast paced environment Additional Requirements: Must be able to lift and move 50+ lb boxes on a regular basis Must be able to stand for long periods You get bonus points for: Experience with electric bikes or vehicles Prior experience working in a service department or customer-facing role Had you been with us last month, the top 5 things you would have impacted are: Learned about the ebike industry to understand the products we offer on a technical level Partnered with our Service Manager on developing goals & metrics for success for our service department Performed bicycle repairs, tuned & fit bikes for customers, and ensured that all safety checks were performed Assisted with inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed Helped to train more junior mechanics and ebike assemblers Participated in local outreach events and related events with the sales team as needed Maintained workshop organization and cleanliness Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-LS1

Service Advisor

Full time role
Huntington Beach, CA
Sep 14, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are seeking a Service Advisor for our Huntington Beach location. Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience. Weekend availability will be required as our schedule is subject to change. Why You’re Rad (about you): 1-2 years working in a customer facing position, particularly in a service department Exemplary customer service skills Strong attention to detail and prioritization Ability to multitask and work well under pressure Relationship focused approach to customer service Passion for bikes and getting people back in the saddle Impeccable communication skills, especially under pressure Additional Requirements: Sales experience, articulate, highly congenial/people person Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite) Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Proven passion for customer satisfaction in the retail bike industry Strong diagnostic knowledge of RPB mechanical and electrical systems Had you been with us last month, the top 5 things you would have impacted are: Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics Additional duties and overtime as required Sounding good? Read on to understand what matters most to us: Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-LS1

Retail Supervisor

Full time role
Berkeley, CA
Sep 9, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. As our Retail Supervisor, your responsibility will be to oversee our Retail store in Berkeley, including our awesome team of highly trained Retail Specialists. Our Retail store is an incredibly dynamic environment that is constantly evolving as we grow. We are seeking a tenacious, goal-oriented, and organized team leader who is not afraid to jump in and get their hands dirty as needed. Come help Rad Power Bikes get people riding! **Weekend availability will be required.** Why You're Rad (about you): 6+ years of experience working in a technical retail or showroom role 2+ years of experience working as a Retail Supervisor in a high-paced retail environment 2+ years of experience organizing a retail showroom to optimize product display and customer experience Experience working cross functionally with top-level department heads Strong judge of character, and a high standard for professionalism Impeccable oral and written communication skills Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours / day Confident explaining complex topics and policies to a variety of people Eager to learn, and can assimilate & retain information quickly Comfortable handling multiple priorities throughout the day in a dynamic/active environment You get bonus points for: Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations Experience working with Shopify, Zendesk, and/or Shipstation a plus Sounding good? Read on to understand what matters most to us: At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are: Responsible to our environment, community and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com Recruitment Agencies: We partner with 3rd party recruitment resources as needed. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-JH1

Retail Specialist

Full time role
San Diego, CA
Sep 7, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. Our Retail Specialist will be responsible for helping customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike. This is an entry level role for someone who is looking to make retail a career with the opportunity to grow with a fast-moving start-up. Why You’re Rad (about you): 1+ years of experience working retail, preferably in a showroom Experience & desire to work in a team-oriented environment Solid bike riding skills & thorough understanding of road safety A background in supporting customers & answering questions in order to achieve sales goals Comfortable with disruptions and juggling multiple priorities A learning mentality and ability to assimilate & retain information quickly Additional Requirements Ability to walk, stand, and sit for extended periods of time, up to 8 hours / day A passion for teaching others and ability to do some in a variety of ways You get bonus points for: Retail experience in the bike industry, especially with ebikes Bike part knowledge and riding as a hobby Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-LS1

UX/UI Designer

Full time role
Seattle, WA
Sep 1, 2022
Why We’re Rad (about us): Rad Power Bikes, North America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking a UX/UI Designer to create, own, update and maintain all of our customer facing digital designs and design systems. Why You’re Rad (about you): Evolve Rad’s digital designs by collaborating with others to form a cohesive offering across Rad digital surfaces Work across programs to define and maintain tools, processes, and communication around asset management Explore concept development to influence product presentation, a point-of-view around visual style, and product commitments Showcase Rad products, our brand promise, and its unique value proposition Build on current styles and apply new design styles and aesthetics for our suite of products Implement visual design systems across platforms in an iterative software development environment, using Figma and Zeroheight as your primary design tools Additional Requirements: 5+ years of web design or UX experience Bachelor's Degree in  Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience Problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for web platforms across form factors (desktop, tablet and mobile) Provide a portfolio highlighting your direct contributions and multiple projects You get bonus points for: Experience building prototypes and conduction lightweight user research to explore design concepts Ability to communicate conceptual ideas and design rationale within a user-centered design process. Skills in communicating and influencing product design strategy. Had you been with us last month, the top 5 things you would have impacted are: Website redesign of radpowerbikes.com including new ways to choose bike models and accessorize the bike. The launch of a new Rad website in the UK. Designs for how customers find our Rad location and partner bike shops. Designs to get special discounts for veterans, teachers and medical workers Designs for a new bike compare tool on radpowerbikes.com Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-BH1#LI-REMOTE

Senior Technical Writer & Content Designer

Full time role
Seattle, WA
Aug 31, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the ebike market expansion in North America, and we’re growing rapidly in Europe. As a purely direct-to-consumer company – online and retail – we are reimagining personal mobility products as we develop industry-leading, innovative ebikes and a system of integrated accessories. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low-carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking a Senior Product Writer/Content Designer who will be responsible for planning, designing, and delivering a full suite of up-to-date product content.  Working collaboratively with our R&D, Marketing, and Customer Support teams, this role ensures we’re creating materials that our diverse audience can easily understand and utilize to be successful and delighted with our products. Ideally this role is located in the Seattle, WA area but does offer a hybrid model. Why You’re Rad (about you): A creator of amazing product information, with a mastery of written and visual communication that simplifies unfamiliar and multistep procedures, engages consumers in the experience they sought when they bought their Rad bike, and answers questions before they’re asked Highly competent and organized with demonstrated record of strong written, interpersonal, and oral communication skills 7+ years of experience in end-user writing for diverse consumer audiences 7+ years producing user instructions across a variety of hardcopy and digital formats, preferably for powered consumer products or electronics. Demonstrated ability to thrive in a rapidly changing team environment Demonstrated success working collaboratively with subject matter experts (SMEs) to understand, draft, and review customer-facing content Experienced and passionate about mentoring junior content creators and writers Demonstrated ability to research, learn, and explain mechanical procedures in approachable consumer language and with engaging simplicity Ability to juggle multiple projects with concurrent timelines and easily adapt to changing priorities and timelines Able to lead and manage small to midsize project teams Proven ability to work with geographically dispersed teams Additional Requirements: Bachelor’s Degree in English, communications, technical writing, etc. or equivalent experience within a technical writing or writing focused field Proficiency with Microsoft Word and Adobe Creative Suite Familiar with the principles of UX writing and have collaborated with experience designers to blend product content into the natural flow of product learning and use Coachability and willingness to adhere to brand identity, voice and tone standards, and standard operating procedures (SOPs) An understanding of the localization process and how to write and craft content well suited for effective translation and globalization of visual and textual information A portfolio of work and/or pointers to consumer products for which you authored/created the end user instructions is an essential part of our candidate screening process You get bonus points for: Experience riding or working with bikes or ebikes, outdoor gear, or strong interest & ability to quickly learn Experience designing and implementing a content management and/or asset management systems Experience with HTML and CSS and/or XML-based authoring and publishing tools (e.g., MadCap Flare) or others  Component Content Management System (CCMS) knowledge and experience Experience working with animation, video, or multimedia content authoring and/or writing scripts for instructional videos or animations Database design and implementation experience Experience with content localization and/or CAT (computer-aided translation) systems Had you been with us last month, you would have: Investigated the ebike industry to fully understand the products we offer Absorbed information about our customers to understand how best to craft product content for your audience Invented creative and simple ways to convey important concepts and procedures for our customers Co-created world class product content for an exciting next wave of Rad bikes and accessories, enabling customers to learning about and begin enjoying their new products Influenced future product experiences that continue to set Rad apart from the competition Coordinated with product management, engineering, and management teams to identify needs for creation, editing, reviewing, promulgating, organizing, and archiving both formal and informal product documents Collaborated with colleagues to design and implement workflow, asset management, and other information systems Helped develop, edit, proof, publish, update, organize, and archive printed and electronic user guides, SOPs, Quick Start Guides, product support videos, product release documentation, informational materials, and presentations for diverse audiences Exercised quality control over documents and other informational resources intended for external distribution Other duties as assigned & required Working at Rad is built around our RADICAL values - we are: R esponsible to our environment, community, partners, and team A ccountable, we take ownership, bias to action, seek and provide feedback D iverse, inclusive of experiences, backgrounds and skills, we value every voice I nnovators, we challenge ourselves and the status quo, we are original C ustomer driven, completely, we do the right thing for our riders A pproachable, kind, we collaborate and are always willing to help L earners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply, join us, and change your ride for good! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com . Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-BH1#LI-REMOTE

Retail Supervisor

Full time role
Denver, CO
Aug 25, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. As our Retail Supervisor, your responsibility will be to oversee our Retail store in Denver, CO, including our awesome team of highly trained Retail Specialists. Our Retail store is an incredibly dynamic environment that is constantly evolving as we grow. We are seeking a tenacious, goal-oriented, and organized team leader who is not afraid to jump in and get their hands dirty as needed. Come help Rad Power Bikes get people riding. Compensation $55k-$70k per year Why You’re Rad (about you): 6+ years of experience working in a technical retail or showroom role 2+ years of experience working as a Retail Supervisor in a high-paced retail environment 2+ years of experience organizing a retail showroom to optimize product display and customer experience Experience working cross-functionally with top-level department heads Strong judge of character, and a high standard for professionalism Impeccable oral and written communication skills Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours/day Confident explaining complex topics and policies to a variety of people Eager to learn the back-of-house processes, and can assimilate & retain information quickly. Comfortable handling multiple priorities throughout the day in a dynamic/active environment You get bonus points for: Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations Experience working with Shopify, Zendesk, and/or Shipstation is a plus Had you been with us last month, the top things you would have impacted are: Arranged the schedule on a bi-weekly basis for Retail team and managed a team of highly trained Retail Specialists to ensure that all customer needs are met Supported accurate inventory control through management of our shipping team and coordination with our Operations Department Contributed to initiatives with other local businesses, such as holiday food and toy drives and community events Managed opening & closing daily procedures Maintained a fun, safe, and professional environment for teaching current and potential customers about ebikes Worked cross-functionally with other departments on various wide-reaching internal projects Additional duties as required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer-driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-BH1

Retail Specialist

Full time role
Denver, CO
Aug 25, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking Retail Specialists for our Denver Pop Up store. Our Retail Specialists will be responsible for helping customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike. This is an entry-level role for someone who is looking to make retail a career with the opportunity to grow with a fast-moving start-up. Weekend availability is required. Compensation $17-19 per hour. Why You’re Rad (about you): 1+ years of experience working retail, preferably in a showroom Experience & desire to work in a team-oriented environment Solid bike riding skills & thorough understanding of road safety A background in supporting customers & answering questions in order to achieve sales goals Comfortable with disruptions and juggling multiple priorities A learning mentality and ability to assimilate & retain information quickly Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours /day A passion for teaching others and ability to do some in a variety of ways You get bonus points for: Retail experience in the bike industry, especially with ebikes Bike part knowledge and riding as a hobby Had you been with us last month, the top 5 things you would have impacted are: Made a world-class 1st impression with our customers in-person and on the phone & overseen daily test rides, ensuring rider comfort and safety Communicated product information in a clear, professional and accurate manner with customers Advocated internally for our customers by identifying trends and suggesting improvements to processes, policies, and products Worked directly with our team of professional Ebike Mechanics to ensure that all customer needs are met Helped maintain and improve the organization/set-up of our Retail facility & ensured inventory control, merchandise/supply restocking is complete and accurate Other duties as assigned & required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-BH1

Ebike Assembler

Full time role
Denver, CO
Aug 25, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking an Ebike Assembler for our Denver, CO location. This is an entry level position for people who are bike enthusiasts and want to learn the basics of bike assembly and setup. This is an opportunity to be part of a cutting edge operation unlike any other in the bike industry. Weekend availability is required. Compensation $18-20 per hour. Why You’re Rad (about you): Strong mechanical aptitude Good communication skills Friendly attitude and interest in working with e-bike consumers Ability to work quickly in a repetitive, fast-paced environment Experience with bikes, whether maintaining your own or in a professional setting Additional Requirements: Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Experience with electric bikes or vehicles Trained in LEAN principles or The Toyota Way; creating efficiencies to meet the highest standards of quality Experience or understanding of assembly line production systems Had you been with us last month, the top 5 things you would have impacted are: Learned about the ebike industry to understand the products we offer on a technical level & assembled ebikes and performed basic bicycle repair operations Collaborated to improve processes and crush goals Maintained spare parts inventory and shop demo bikes Maintained workshop organization and cleanliness Participated in local outreach events and related events with the sales team as needed Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly. #LI-BH1

Service Advisor

Full time role
St. Petersburg, FL
Aug 11, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are seeking a Service Advisor for our St. Petersburg location (2400 5th Ave. South). Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience. Weekend availability will be required as our schedule is subject to change. Important Information: This store is scheduled to open in October 2022, but we're looking to have people in place sooner. Why You’re Rad (about you): 1-2 years working in a customer facing position, particularly in a service department Exemplary customer service skills Strong attention to detail and prioritization Ability to multitask and work well under pressure Relationship focused approach to customer service Passion for bikes and getting people back in the saddle Impeccable communication skills, especially under pressure Additional Requirements: Sales experience, articulate, highly congenial/people person Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite) Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Proven passion for customer satisfaction in the retail bike industry Strong diagnostic knowledge of RPB mechanical and electrical systems Had you been with us last month, the top 5 things you would have impacted are: Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics Additional duties and overtime as required Sounding good? Read on to understand what matters most to us: Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-LS1

Retail Specialist

Full time role
St. Petersburg, FL
Aug 11, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking Retail Specialists for our St. Petersburg showroom (2400 5th Ave. South). Our Retail Specialist will be responsible for helping customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike. This is an entry-level role for someone who is looking to make retail a career with the opportunity to grow with a fast-moving start-up. Weekend availability is required. Why You’re Rad (about you): 1+ years of experience working retail, preferably in a showroom Experience & desire to work in a team-oriented environment Solid bike riding skills & thorough understanding of road safety A background in supporting customers & answering questions in order to achieve sales goals Comfortable with disruptions and juggling multiple priorities A learning mentality and ability to assimilate & retain information quickly Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours / day A passion for teaching others and ability to do some in a variety of ways You get bonus points for: Retail experience in the bike industry, especially with ebikes Bike part knowledge and riding as a hobby Had you been with us last month, the top 5 things you would have impacted are: Made a world-class 1st impression with our customers in-person and on the phone & overseen daily test rides, ensuring rider comfort and safety Communicated product information in a clear, professional and accurate manner with customers Advocated internally for our customers by identifying trends and suggesting improvements to processes, policies, and products Worked directly with our team of professional Ebike Mechanics to ensure that all customer needs are met Helped maintain and improve the organization/set-up of our Retail facility & ensured inventory control, merchandise/supply restocking is complete and accurate Other duties as assigned & required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-MS1

Retail Specialist

Full time role
St. Petersburg, FL
Aug 11, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking Retail Specialists for our St. Petersburg showroom (2400 5th Ave. South). Our Retail Specialist will be responsible for helping customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike. This is an entry-level role for someone who is looking to make retail a career with the opportunity to grow with a fast-moving start-up. Weekend availability is required. Why You’re Rad (about you): 1+ years of experience working retail, preferably in a showroom Experience & desire to work in a team-oriented environment Solid bike riding skills & thorough understanding of road safety A background in supporting customers & answering questions in order to achieve sales goals Comfortable with disruptions and juggling multiple priorities A learning mentality and ability to assimilate & retain information quickly Additional Requirements: Ability to walk, stand, and sit for extended periods of time, up to 8 hours / day A passion for teaching others and ability to do some in a variety of ways You get bonus points for: Retail experience in the bike industry, especially with ebikes Bike part knowledge and riding as a hobby Had you been with us last month, the top 5 things you would have impacted are: Made a world-class 1st impression with our customers in-person and on the phone & overseen daily test rides, ensuring rider comfort and safety Communicated product information in a clear, professional and accurate manner with customers Advocated internally for our customers by identifying trends and suggesting improvements to processes, policies, and products Worked directly with our team of professional Ebike Mechanics to ensure that all customer needs are met Helped maintain and improve the organization/set-up of our Retail facility & ensured inventory control, merchandise/supply restocking is complete and accurate Other duties as assigned & required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. #LI-MS1

Ebike Mechanic

Full time role
St. Petersburg, FL
Aug 11, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are seeking an Ebike Mechanic for our St. Petersburg location (2400 5th Ave. South). This role will ensure customer bikes are maintained properly to run at peak performance all year round. If you are a person who likes to wrench on bikes and troubleshoot ebike systems, we need you to help build our world-class service department! Saturday and flexible availability will be required as our schedule is subject to change. Why You’re Rad (about you): 2+ years of experience with bikes in a formal setting Impeccable written and verbal communication skills A team player with a friendly attitude and interest in working with ebike consumers Ability to work in a fast paced environment Excellent attention to detail and organizational skills Additional Requirements: Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Experience with bikes, electric bikes or vehicles Prior experience working in a bike shop or customer-facing role Had you been with us last month, the top 5 things you would have impacted are: Learned about the ebike industry to understand the products we offer on a technical level Serviced bikes for our customers, from normal wear and tear repairs, to more complex fixes and ensured that all safety checks were performed Maintained workshop organization and cleanliness & assisted with inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed Helped to train more junior mechanics and ebike assemblers Participated in field service requests from local customers in partnership with our Commercial Sales Division Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and team Accountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly. #LI-LS1

Ebike Assembler

Full time role
St. Petersburg, FL
Aug 11, 2022
Why We’re Rad (about us): Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking an Ebike Assembler for our St. Petersburg, FL (2400 5th Ave. South) location. This is an entry-level position for people who are bike enthusiasts and want to learn the basics of bike assembly and setup. This is an opportunity to be part of a cutting-edge operation unlike any other in the bike industry. Saturday and flexible availability will be required as our schedule is subject to change. Why You’re Rad (about you): Strong mechanical aptitude Good communication skills Friendly attitude and interest in working with e-bike consumers Ability to work quickly in a repetitive, fast-paced environment Experience with bikes, whether maintaining your own or in a professional setting Additional Requirements: Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Experience with electric bikes or vehicles Trained in LEAN principles or The Toyota Way; creating efficiencies to meet the highest standards of quality Experience or understanding of assembly line production systems Had you been with us last month, the top 5 things you would have impacted are: Learned about the ebike industry to understand the products we offer on a technical level & assembled ebikes and performed basic bicycle repair operations Collaborated to improve processes and crush goals Maintained spare parts inventory and shop demo bikes Maintained workshop organization and cleanliness Participated in local outreach events and related events with the sales team as needed Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly. #LI-MS1

EU Customer Experience Specialist

Full time role
Utrecht, NL
Aug 9, 2022
Wij zijn Rad (Wie zijn wij): Rad Power Bikes, Amerika's grootste e-bike merk, is op een missie om mensen op fietsen te krijgen die voor alles gemaakt zijn en voor iedereen betaalbaar zijn. Ons bedrijf is een drijvende kracht achter de uitbreiding van de e-bike markt in Noord-Amerika en we groeien snel in Europa. We zijn een omnichannel aanbieder op het gebied van persoonlijke mobiliteitsproducten en wij blijven toonaangevende, innovatieve e-bikes ontwikkelen.Rad Power Bikes is uitgegroeid tot meer dan 350.000 klanten en leidt een wereldwijde revolutie in lagere CO2 uitstoot. Wij zijn RADICAL en op zoek naar mensen om onze wereldwijde teams te versterken: Verantwoordelijk (Responsible),Benaderbaar (Approachable), Divers (Diverse), Innovatief (Innovative), Klantgericht (Customer-Driven), Verantwoordelijk (Accountable) en altijd willen leren (Learning). We zijn op zoek naar fietsfanaten die andere fietsfanaten willen helpen genieten een van een levenslange buiten ervaring met hun Rad Power Bikes. Help klanten en potentiële klanten te leren welke fiets het beste bij hen past en hoe ze het plezier en het nut van elke fiets kunnen optimaliseren en beleven. Voor meer informatie: www.radpowerbikes.eu. Wat kun je verwachten als je vorige maand bij ons had gewerkt, dan: had je pre-sale customer support geleverd via e-mail, telefoon, social media inclusief het beantwoorden van vragen, het uitleg geven over onze producten, en bovenal onze klanten een ongeëvenaarde ervaring laten ervaren; had je after-sales ondersteuning geleverd via bovengenoemde kanalen inclusief basis technische ondersteuning; had je meegedaan aan lokale marketing evenementen met het sales team wanneer nodig; had je de bedrijfstak leren kennen om zo de technische achtergrond van onze producten te begrijpen; had je ondersteund bij de implementatie en het onderhoud van de customer service systemen en de ERP systemen; had je samengewerkt met collega’s uit andere teams om oplossingen te vinden en om zelf je collega’s te ondersteunen; had je klanten het best kunnen bedienen door het herkennen van trends en het voorstellen van verbeteringen aan processen, beleid en producten; had je bijkomende activiteiten uitgevoerd zoals ze naar voren komen inclusief overwerk wanneer nodig Waarom ben jij Rad (Dit ben jij): Je hebt minimaal 1 jaar ervaring opgedaan binnen customer service door middel van het afhandelen van telefoongesprekken, social media conversaties en e-mails; Jebent  klantgericht en weet relaties op te bouwen; Je kunt snel schakelen en bent leergierig; Je functioneert goed in een constant veranderende omgeving; Je bent een echte teamspeler, een absolute voorwaarden om te kunnen functioneren binnen een klein en hecht team; Je bent in staat om professioneel en effectief te communiceren met het management, je teamgenoten en klanten, ook onder tijdsdruk. Aanvullende eisen: Je bent minimaal in het bezit van een afgeronde MBO niveau 4 opleiding; Uitstekende beheersing van de Nederlandse en Engelse taal in woord en geschrift; Je hebt ruime ervaring opgedaan met Microsoft Office, Google suite (Docs, Sheets, etc) Je krijgt bonuspunten voor: Ervaring op gebied van ondersteuning van (elektrische)fietsen; Kennis van de grote sociale media platformen als je deze op zakelijk gebied hebt ondersteund; Je beheerst de Franse- en/of Duitse taal in woord en geschrift. Bijkomstige voorwaarden: Je ontvangt een arbeidsovereenkomst voor bepaalde tijd bij Rad Power Bikes; Je ontvangt een goed salaris; Je ontvangt een pensioenregeling volgens de CAO “Motorvoertuigen en tweewielers”; Je komt werken in een klein en hecht team binnen een inspirerende organisatie die volop in beweging is; Rad Power Bikes, richt zich sterk op de ontwikkeling van haar personeel. Rad Power Bikes is er trots op een werkgever te zijn die gelijke kansen biedt. We maken geen onderscheid op basis van ras, religie, huidskleur, nationale afkomst, geslacht (inclusief zwangerschap, bevalling of gerelateerde medische aandoeningen), seksuele geaardheid, geslacht, genderidentiteit, genderexpressie, transgenderstatus, seksuele stereotypen, leeftijd, een persoon met een handicap of andere toepasselijke wettelijk beschermde kenmerken. Als u vanwege een handicap hulp of ondersteuning nodig heeft, kunt u contact met ons opnemen via 800-939-0310 of jobs@radpowerbikes.com. Wervingsbureaus: hoewel we de diensten die u levert waarderen, maken we op dit moment geen gebruik van externe wervingsbronnen van derden voor deze zoektocht. Mochten deze behoeften veranderen, dan zullen wij direct uw hulp inroepen. #L1-BH1

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