Senior Manager, Customer Success

ABOUT ZOOMO

At Zoomo, we’re pedaling hard for net-Zero, and our vision is to transition every urban delivery mile to light-electric vehicles. The world is shifting to on-demand delivery and we’re providing the wheels to make it happen.

Zoomo is the world’s leading provider of e-bikes for delivery. We’re a fast-growing start-up with operations in the US, UK, France, Spain, Germany, and Australia. And we’re just getting started.

We’ve raised >US$100m and are a trusted partner to some of the world’s most innovative companies including Uber, Doordash, Gorillas and Getir. Now we’re looking for more passionate self-starters to lead our business to the next level.

Expect to join a fast-paced and supportive environment where opportunities are unlimited and your career development is our priority.

THE ROLE

This person will lead our growing Customer Success team which is responsible for building our fastest growing vertical - Zoomo Enterprise. This role will lead our team of customer success managers supporting our top-tier accounts on everything from after-sales support, account management, data insights, and most importantly, long-term success. No job for our customers is too big or too small - whether running across the city to help a customer with a technical bike problem or preparing thousands of bikes for the pressures of winter. This is an exciting opportunity to be at the heart Zoomo’s exponential growth in North America!

You will apply your experience in team management, operations, customer success, partnership management, and growth strategy to help drive Enterprise growth in North America.

You will guide your team to manage relationships and deliver operational excellence. You will get your hands dirty. If you’re looking for ownership and the opportunity to manage a team, deliver operations and build relationships, then this role is for you.

Responsibilities:

• Develop and own long-term strategic relationships with key accounts
• Motivate and develop a successful team of CSMs
• Spearhead initiatives and proactively deliver value and insight that ensures our customer success
• Work with global teams to anticipate and address customer feedback
• Represent Zoomo in key discussions with current and prospective clients
• Accelerate sales through education and engagement

Requirements

• 2-3+ years managing a team
• 3-4+ years in customer facing and / or customer success management experience
• 2-3+ years of relevant experience in selling products and services into new markets or in an operational role (e.g., retail)
• Start-up experience is a plus.
• Exceptional communication and organizational skills
• Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results.
• Focus on getting things done without needing to rely on established processes
• Data-driven and strong business judgment. Able to roll up your sleeves and analyze the data and pull key insights
• Strong interpersonal skills. Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners
• Alignment with Zoomo’s vision and purpose.

Benefits

• Hybrid work model: our preference is that you're in NYC ~1-2 days a week with the team but in the first 12 months you will be building relationships with customers across the US & Canada.
• Jumping on a rocket ship at the ground floor
• Working at a well-funded start-up with a strong management team and global presence
• The chance to be part of an organization in hyper-growth with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated and fun co-workers
• Autonomy and ownership of the work you do, with flexible hours
• The full support of an experienced management team in helping you meet your targets and your professional development goals
• Base $100,000 - $115,000 plus bonus and share options
• Expect autonomy and responsibility, solving problems you've never imagined even existed, at high pace.

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don’t think you tick all the boxes but believe that you have the skills and capabilities to make an impact, we’d love to hear from you.