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Retail Supervisor

Brooklyn, NY
2 months ago
Full time role

Company

Rad Power Bikes

Seattle, Washington, United States

Rad Power Bikes is an electric bike manufacturer that offers direct to consumer pricing on e-bikes and accessories and they ...

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Job Description

Why We’re Rad (about us): 
Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. 
We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
As our Retail Supervisor, your responsibility will be to oversee our Retail store in Brooklyn, including our awesome team of highly trained Retail Specialists. Our Retail store is an incredibly dynamic environment that is constantly evolving as we grow. We are seeking a tenacious, goal-oriented, and organized team leader who is not afraid to jump in and get their hands dirty as needed. Come help Rad Power Bikes get people riding!
Weekend availability will be required.
The showroom will be opening in Sept 2022. We are looking to have this person started prior, for training and leadership during final stages of pre-open

Why You’re Rad (about you):

  • 6+ years of experience working in a technical retail or showroom role 
  • 2+ years of experience working as a Retail Supervisor in a high-paced retail environment 
  • 2+ years of experience organizing a retail showroom to optimize product display and customer experience
  • Experience working cross-functionally with top-level department heads
  • Strong judge of character, and a high standard for professionalism
  • Impeccable oral and written communication skills

Additional Requirements:

  • Ability to walk, stand, and sit for extended periods of time, up to 8 hours/day
  • Confident explaining complex topics and policies to a variety of people
  • Eager to learn the back-of-house processes, and can assimilate & retain information quickly. 
  • Comfortable handling multiple priorities throughout the day in a dynamic/active environment

You get bonus points for:

  • Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations 
  • Experience working with Shopify, Zendesk, and/or Shipstation is a plus

Had you been with us last month, the top things you would have impacted are:

  • Arranged the schedule on a bi-weekly basis for Retail team and managed a team of highly trained Retail Specialists to ensure that all customer needs are met
  • Supported accurate inventory control through management of our shipping team and coordination with our Operations Department
  • Contributed to initiatives with other local businesses, such as holiday food and toy drives and community events 
  • Managed opening & closing daily procedures 
  • Maintained a fun, safe, and professional environment for teaching current and potential customers about ebikes
  • Worked cross-functionally with other departments on various wide-reaching internal projects
  • Additional duties as required

Working at Rad is built around our RADICAL values - we are:
Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer-driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve 
Does this sound like you? Please apply and join us! 
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions. 

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Rad Power Bikes

Seattle, Washington, United States

Rad Power Bikes is an electric bike manufacturer that offers direct to consumer pricing on e-bikes and accessories and they ...

View Company Profile