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Renewals Manager

Remote
18 days ago
Full time role

Company

StreetLight Data

San Francisco, CA, USA

Our Mission: Better Data for Better Transportation Decisions StreetLight uses Big Data for mobility to enable smarter transportation for all ...

View Company Profile

Job Description

StreetLight pioneered the use of Big Data analytics to shed light on how people, goods, and services move, empowering smarter, data-driven transportation decisions. The company applies proprietary machine-learning algorithms and data processing resources to measure travel patterns of vehicles, bicycles and pedestrians that enable complex transportation problem solving using analytics available on SaaS platform, StreetLight InSight®. Acquired by Jacobs as a subsidiary in February 2022, StreetLight continues to provide innovative digital solutions to help communities reduce congestion, improve safe and equitable transportation, and maximize the positive impact of infrastructure investment.
As a member of our Customer Success team, you will work with organizations to help them become more data-driven and more sustainable. You will act as a trusted advisor and leader for your customers, helping them as they transition to use StreetLight InSight® and continue to make more data-driven planning decisions. Our customers are on the cusp of adopting Big Data solutions at scale, and we are one of the first companies to enter this high-potential industry. That means we need savvy, sophisticated customer success professionals who go above and beyond to truly educate customers.
The Renewals Manager will work with existing customers in the transportation and urban planning industries ensuring that customers successfully renew their subscription to StreetLight InSight® and potentially other StreetLight Data products. The Renewals Manager will have a portfolio of customers to manage in collaboration with other members of the Customer Care teams and move through the customer journey from onboarding through successful renewal of their StreetLight InSight Subscription. In addition, the Renewals Manager will work closely with members of the Sales team to expand and upsell accounts.
Previous experience working with engineering, transportation, and/or government agencies is helpful to success in the role and desired.
Location: Position is based remotely from a home office with flexibility on location. In a normal year, regular travel to customer sites and occasional travel to San Francisco headquarters will be required.

Key Responsibilities:

  • Serve as account manager for a portfolio of customers ranging from cities to state DOTs.
  • Develop and execute account management plans to ensure customer subscriptions renew on-time and revenue targets are hit. 
  • In collaboration with team members, develop onboarding and engagement plans for new customers assigned to your portfolio
  • Develop ROI materials and conduct on-going meetings and events with key customer decision-makers to ensure subscription value is being achieved. 
  • Consistently maintain details of renewal opportunities and customer status information in StreetLight Data’s customer relationship management (CRM) system and provide accurate renewal forecasts. 
  • Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quota and StreetLight business objectives.
  • Develop partnerships with the Sales team to expand and upsell accounts. 
  • Provide regular updates to management, operations and support staff concerning account issues and financial status.

Skills and Qualifications:

  • 7+ years experience working as a technical sales representative, customer success/account management representative, or an engineer/planner. 
  • Experience selling to and working with transportation and/or public sector agencies is highly desirable. 
  • Ability to work in a fast-paced environment.
  • Strong collaboration skills and the ability to work in a team selling environment. Strong program/project management skills to drive the renewal process, track progress, plan ahead, and achieve key milestones and strategic objectives for account portfolio.
  • Ability to build strong relationships with customers including high-level stakeholders and executives.
  • Excellent communication skills - written and verbal.
  • Comfortable presenting to senior executive management and large audiences.
  • Bachelor's degree required, master’s degree is a plus. 
  • Previous experience with quotas, and successfully achieving them, is a plus. 
  • Multi-tasking, critical thinking skills and the ability to influence and manage multiple priorities are essential.
  • Team-oriented, flexible, and able to see the “big picture” - because our entire team must meet our goals for StreetLight Data to be successful.
  • Must be willing and able to travel as needed to achieve objectives.

Interested? StreetLight Data offers a competitive salary and benefits package.
StreetLight Data is an equal opportunity/affirmative action employer. StreetLight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

StreetLight Data

San Francisco, CA, USA

Our Mission: Better Data for Better Transportation Decisions StreetLight uses Big Data for mobility to enable smarter transportation for all ...

View Company Profile