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Technical Account Manager

Remote
13 days ago
Full time role

Company

Cortex Sustainability Intelligence

Nashville, TN, USA

A Human-First organization that is passionate about creating the fastest and lowest-cost path to decarbonize buildings. Real estate is the ...

View Company Profile

Job Description

The Cortex Customer Success team works directly with our customers to define outcomes and deliver value through adoption of our smart building analytics software product. We are growing rapidly and looking for a Technical Account Manager (TAM) with a customer-first mentality that understands the value of cultivating relationships with our customers to drive business outcomes. You will engage with key decision-makers to drive product adoption and customer retention. You will work closely with our Customer Success Managers (CSMs) to manage the customer relationship and will support clients with our product’s technical aspects. Experience in engineering, property management, commercial buildings, and/or commercial real estate property tech is highly desirable.  

Who are we:

A Human-First organization that is passionate about creating the fastest and lowest-cost path to decarbonize buildings. Real estate is the single largest contributor to carbon emissions, with buildings and construction generating nearly 40% of global carbon emissions. As the wave of sustainability incentives and requirements sweep across the US and the world, buildings are going to be right in the middle of decarbonizing, and it’s happening now. 

Last year we helped our clients save over 23,000 tons of CO2, which is the equivalent of taking over 13,000 cars off the road. Unlike our competitors, we require no new sensors, and no equipment upgrades. On average we see an 11% reduction in CO2 emissions for our clients. We are serving clients in 10 markets, including Canada, and serve some of the biggest brands in the market, including Empire State Realty Trust and Silverstein Properties.

Key Responsibilities include:

Customer Support

  • Provide technical support to Cortex customers post-sale through strong relationships and expert product knowledge to ensure customer success.
  • Drive product adoption through direct engagement with customers and their vendors. This may include communicating with chief building engineers and maintenance staff, facilities managers, third-party controls vendors and engineering firms, and other relevant parties.
  • Educate users on proper software application as well as highlight opportunities to leverage the software product to solve technical challenges in commercial real estate buildings. 

Educate & Innovate

  • Serve as domain expert for both external and internal customers.
  • Employ domain expertise as well as product and customer knowledge to inform Cortex product strategy.
  • Educate customers on industry best practices and strategies to improve building operations while reducing their environmental impact.

Onboarding & Results

  • Coordinate and support the customer onboarding process. 
  • Assist Technical Integrations team to integrate the software product with customers’ building management systems (BMS), utility meters, and other relevant systems and equipment. 
  • Collect relevant information and data, such as mechanical drawings and utility bill data, from customers to inform product integration and delivery. 
  • Provide reporting to key decision-makers to communicate the efficacy and value of the product. 

Qualifications:

  • Bachelor’s Degree (BA/BS) in engineering, computer science, business, or related field 
  • 3+ years of relevant customer-facing experience managing multiple accounts
  • Technical competency in one or more of the following areas: building mechanical systems, energy management 
  • General knowledge in commercial office, property management, or facility management
  • Ability to travel locally and regionally to meet with current customers on a monthly or quarterly basis
  • Ability to sit for extended periods of time

Preferred Qualifications:

  • Experience in environmental sustainability in commercial real estate
  • Experience in technical support and sales
  • Experience with a SaaS model business or high-growth startup
  • Certified Energy Manager (CEM) accreditation

Benefits:

  • Competitive compensation/equity 
  • Access to Medical, Dental, and Vision 
  • HSA and FSA
  • Commuter benefits
  • 401k plan
  • Unlimited paid time off

Cortex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Cortex Sustainability Intelligence

Nashville, TN, USA

A Human-First organization that is passionate about creating the fastest and lowest-cost path to decarbonize buildings. Real estate is the ...

View Company Profile