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Technical Account Manager

Remote
13 days ago
Full time role

Company

Regrow Ag

Los Angeles, CA, USA

Agriculture has the power to reverse climate change. At Regrow, we believe that transforming agriculture systems is the single most important ...

View Company Profile

Job Description

Technical Account Manager

Who we are:

We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry!

Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agrifood industry.

Our customers are frontrunners in agrifood and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals. 

We're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.

Our Mission:

Agriculture has the power to reverse climate change. We believe science and technology can help us get there. 

Our goal is to use farmland to cool the earth. We are currently monitoring 150 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.

Job Summary:

We are seeking a Technical Account Manager to join our customer success team. In this role, you will own the full onboarding and success  lifecycle ensuring customers are realizing value from our products. You will be tasked with enabling customers’ integration & development activities, managing relationships, expanding accounts  by identifying and managing up-sell/cross-sell opportunities and ensuring customer renewals to drive growth and team revenue targets.

 

What You Will Do:

  • Own and serve as a trusted advisor to a portfolio of enterprise customers.
  • Advocate for API product features and improvements as the voice of the customer and work cross-functionally with product and engineering to champion growth and deliver even more value to customers.
  • Grow customer accounts, identifying and driving expansion opportunities to achieve revenue targets.
  • Drive adoption by demonstrating how the customer can get value from building on and/or into our API products and achieve the impact they are seeking.
  • Build and maintain strong relationships with customers in your accounts, from end-users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
  • Develop a high level of knowledge and understanding of sustainability products and key use cases in the accounts you manage.

 

Your Background:

  • 3+ years of strategic account planning and management experience (you can identify and build out a strategic engagement with a customer, considering the customer and Regrow’s short-term and long-term goals).
  • Demonstrated familiarity with APIs and cross-platform integrations.
  • A strong customer focus and a demonstrated desire to proactively help and serve customers to meet their needs, as well as the ability to build relationships across an organization, particularly with executive sponsors.
  • Experience scoping and/or selling complex solutions to enterprise (high average customer value) and strategic customers.
  • Negotiation and the ability to obtain commitment to a solution or idea, while maintaining integrity and relationships.
  • Perseverance and a go-getter attitude, approaching everything you do with energy and drive.
  • An organized and logical approach to solving complex problems, with the ability to look beyond the obvious and understand root causes.

 

Who You Are:

  • Professional background and intrinsic passion for agriculture and sustainability
  • Excited about developing technical and domain expertise as well as building and maintaining strong relationships. 
  • Value collaboration and teamwork.
  • Exposure to data scientists, academics and researchers.
  • You have exceptional project management skills with the ability to manage dozens of moving pieces across multiple projects and teams.
  • Stimulated by a highly ambiguous and rapidly changing environment.
  • You know how to draft creative content and compelling messages that resulted in prior career and company success.
  • Excellent written and verbal communication skills.

*We value diversity. At Regrow, we know a diverse and inclusive team not only makes our products better but our planet better. We have employees across nine countries and three continents, and we’re committed to expanding our base of knowledge and experience.

Regrow is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.* 

If you like what you read, hear, and/or know about Regrow, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you.

Regrow Ag

Los Angeles, CA, USA

Agriculture has the power to reverse climate change. At Regrow, we believe that transforming agriculture systems is the single most important ...

View Company Profile