Manager II, Commercial Product Operations - Systems

Scottsdale, AZ
9 days ago
Full time role



San Francisco, California, United States

Cruise is building the world's most advanced self-driving electric vehicles to safely connect people with the places, things, and experiences ...

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Job Description

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

The Commercial Operations team is responsible for safely running world-class operations for Cruise's fleets of autonomous vehicles. Our cross-functional team is composed of operators, engineers, business analysts, program managers, and safety leaders across multiple cities. From driving operating cost savings before our vehicles even hit the factory, to managing the complexities of daily AV operations in order to delight our customers - and everything in between -the Commercial Operations Organization oversees all operations needed to execute our technical and business objectives. Want to help us change the way transportation - and the world - operates? Join us!

About the Role 

We are looking for a Commercial Product Operations - Systems Manager to lead the Commercial Product Ops Systems team and work cross-functionally to support the development, design and implementation of our commercial operations systems strategy. This is a leadership and highly cross-functional role responsible for the delivery of our commercial systems roadmap. 

You will lead a high impact team and leverage your team management, product operations/management, consulting and/or rideshare experience to deliver high-impact systems and capabilities to support Cruise with its scaling objectives.

What You Will be Doing:

  • Manage a team of Product Operations Managers and shape the scope and vision for the team

  • Develop and maintain a source of truth for business requirements & commercial operations systems roadmap, based on business needs and our company’s strategic vision.

  • Work cross-functionally (Ops, IT, Product and Engineering teams) to prioritize and deliver solutions in line with company objectives

  • Constantly evaluate operational shortcomings that can be improved with product

  • Work with engineering and product teams to develop and maintain operational tooling

  • Sign-off product launches, beta releases, and patches for several large and geographically dispersed operating teams

  • Manage bug and critical issue triage processes, including individual prioritization and coordination with engineering and product teams for scheduling fixes

  • Own product metrics and operating dashboards

  • Use data & analysis to monitor, track, and evaluate KPIs for different teams across different tools; proactively propose and champion process, tooling, or documentation / training improvements

  • Build close relationships with multiple engineering teams responsible for delivering products for the different operating teams you support

  • Work with a large workforce and third-party vendors on both day-to-day operations and high-level planning and improvements

  • Set expectations for project timing with stakeholder interest at play

  • Drive miscellaneous projects as needed

  • Strategize on short and long-term department goals, including utilization targets and resource needs

  • Role will be located in Phoenix and will require occasional travel

What You Must Have:

  • 3-5 years managerial experience in an area focused on operational processes, operations management, product management, product operations and/or consulting

  • Effective communication and teamwork abilities

  • Understanding of product release cycles and delivery methodologies (e.g. Agile, Waterfall, Scrum, Kanban, etc)

  • Willingness to spend up to 10% of time traveling to other locations

  • Experience working on large scale in-house tooling used by human operators and(or) experience implementing enterprise software applications

  • Ability to use quantitative and qualitative feedback to form insights that drive actions

  • Ability to remain flexible and thrive in ambiguity

  • Ability to identify and act on tool and process improvements to enhance efficiency

  • Ability to collaborate and communicate efficiently across teams

  • Data analysis experience with a basic understanding of relational databases

  • Excitement for autonomous vehicle technology, and a desire to make it a reality

Why Cruise?

  • Our benefits are here to support the whole you:
    • Competitive salary and benefits 
    • 401(k) Cruise matching program 
    • Medical / dental / vision, AD+D and Life
    • One Medical membership
    • Subsidized mental health benefits
    • Flexible vacation and company paid holidays
    • Healthy meals and snacks provided for non-remote employees
    • Paid parental, jury duty, bereavement, family care and medical leave
    • Fertility Benefits
    • Dependent Care Flexible Spending Account, subsidized by Cruise
    • Flexible Spending Account 
    • Monthly wellness stipend
    • Pre-tax Commuter Benefit Plan for non-remote employees
    • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
    • Recurring Liquidity Opportunity (RLO) - a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.


San Francisco, California, United States

Cruise is building the world's most advanced self-driving electric vehicles to safely connect people with the places, things, and experiences ...

View Company Profile