We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.
If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.
Cruise Academy is responsible for developing and delivering high-impact training that drives the success of our Commercial Operations teams. Our training programs range from delivering new hire training programs, to managing quality and audit programs, to running continuous education efforts among our Autonomous Vehicle Test Operators (AVTOs), Vehicle Technicians, Customer Success Specialists and more. We are a growing team and this is a unique Program Manager role responsible for designing the training programs for our Customer Success workforce, our team that provides high quality support to Cruise passengers.
This is a full-time role, and the team is open to the locations: San Francisco, CA; Sunnyvale, CA; Phoenix, AZ; & Seattle/Bellevue, WA. There will be occasional office days, however, most workdays will have remote flexibility. We are looking for someone who is passionate about learning and development, who can develop and then drive strategies for how our programs will come together, and who isn’t afraid to get into the details to ensure the program delivers the intended results. This program manager will need to have a mix of project management, operations management, strategy design, curriculum design, and product management skills that can be applied to solve our most pressing training challenges.
In this role, you will be the primary point of contact to the Customer Success team regarding how Customer Success Specialists are trained. You will:
What you must have:
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives.
We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event.
If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.