Machine Learning Product Manager - Next Best Action

Any of our offices
about 2 months ago
Full time role


OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

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Job Description

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

As OVO moves closer to 5m customers, our Data teams enable our strategy to provide a world leading, carbon net zero, and digitally enabled experience.  Use and protection of data is core to OVO’s ambition to be Britain’s decarbonisation partner - helping us better understand our customers and support real time interaction management to strengthen the value of our relationship.  Data helps us develop diversified products and services to support carbon free living, both as real time data insight to propositions and as information, as we iterate and test our products and performance.

This role reports to the ML Product Lead and supports the vision and management of ML based data products, a cornerstone of OVO decision making.  Primarily responsible for the Next Best Action capability the role will also support how we develop ML based data products with the team.

What will I be doing?

You will be part of an exciting team to ensure data driven insights, machine learning tools and data decisioning frameworks are embedded into the business to meet our stakeholder needs. This is a growing area within data and as a Product Manager you will work with data scientists, analysts and engineers to develop valuable tools, such as Next Best Action (NBA), which ensures a great customer experience drives commercial value and enables our decarbonisation agenda. 

  • Manage OKRs & KPIs for a cross-functional team that supports company priorities reporting on performance and progress
  • Building relationships with multiple stakeholders across product, commercial and operational teams to collate requirements, prioritise and manage delivery of data driven products
  • Monitor performance of data products identifying how we can develop and drive additional value for our stakeholders
  • Support the day-to-day management of data products, with a key focus on Next Best Action, working with exceptionally talented data scientists and engineers to build and maintain critical decision making capability
  • Working with Data Lead to ensure data products tools have the right interfaces and expertise available for its users across digital and traditional channels
  • Support development of the multi-product strategy and collaborate with peers and senior stakeholders

Is this the job for me?

  • Proven experience as a product manager, with experience of productising and scaling data science to deliver commercialisation and innovation.
  • Experience in agile delivery and product management, in a cross functional / matrixed organisation.
  • Understand advanced analytics and data science and the value of data. Know what the art of the possible is, without necessarily knowing the technical details of how it’s achieved.
  • Demonstrable ability to assess opportunities and risks related to current and new products to support business plans.

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!




OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile