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Technical Associate

Emeryville, CA, US
8 days ago
Full time role

Company

SCS Global Services

Emeryville, CA, USA

Since 1984, SCS has been a pioneer and leader in the field of sustainability standards and third-party certification, working across ...

View Company Profile

Job Description

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The Technical Associate supports the Technical Manager in the administration of the relevant schemes. The position requires developing a detailed understanding of the relevant schemes and certification process. Primary responsibilities include but are not limited to client registration, report review, certification, quality control, and providing guidance to Client Services, Auditors, and Clients. The position requires high-level technical proficiency with the standard/scheme regulations, compliance criteria, and audit process.

Relevant Services/Schemes

  • GLOBALG.A.P.
  • PrimusGFS
  • SCS and Primus GMP/GAP
  • Client specific such as Costco, Tesco, etc.

Essential Duties and Responsibilities

Report Review and Auditor Interface

  • Review reports from auditors for quality, consistency, completeness, and adherence to guidelines
  • Monitor due dates for clients and auditors
  • Assist with assessment of contract and staff auditor’s qualifications, and ongoing work performance

Client Registration and Database Management

  • Review client documents and register clients in the appropriate scheme databases; update information as needed
  • Track and manage milestones & certification deadlines related to all aspects of the audit project
  • Maintain audit and certification log
  • Upload audit reports/certificates and enter audit dates into the databases

Client Support and Communication

  • Provide excellent customer service in response to requests and inquiries
  • Assist new clients with audit processes including certification, audit, and logo guidelines
  • Issue suspension letters to clients
  • Assist Client Services staff with technical issues and guidance

Record Maintenance

  • Maintain complete client records
  • Data entry into 2nd and 3rd party online databases
  • Ensure that all required audit documentation is complete

Program Quality and Compliance

  • Attend training to maintain qualification to review audit reports; maintain training records
  • Maintain up to date knowledge of applicable regulations and standards
  • Conduct technical report review and provide input for final certification decisions
  • Assist with the translation, development, and maintenance of program quality documents, as needed

Audit Services

  • Adhere to all quality and code of conduct standards
  • Conduct audits using applicable checklists, forms, and tools
  • Maintain positive client relationships and respond to all client inquiries and concerns
  • Submit complete and accurate audit reports within established timelines

Qualifications

  • Bilingual – must be able to read, write, edit documents and communicate professionally in both English and Spanish
  • Strong communication and customer service skills
  • Well-developed organizational and time management skills
  • Strong computer skills, including Excel, Word, Outlook, and Database systems
  • Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered, unless precluded by local and national jurisdiction. Pursuant to local and national law - proof of vaccination is required. Medical and religious accommodations will also be considered.

Education and Experience

  • Bachelor’s Degree in a related field or three years work-related experience
  • Administration or account management experience
  • Work experience involving professional written communication

*The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Physical Requirements

This is an office-based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak and listen in person and on the phone.

Work Environment

CA Office, Emeryville or Remote, US

*SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC Statement

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

#LI-Remote

SCS Global Services

Emeryville, CA, USA

Since 1984, SCS has been a pioneer and leader in the field of sustainability standards and third-party certification, working across ...

View Company Profile