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Technical Associate

Emeryville, CA, US
7 days ago
Full time role

Company

SCS Global Services

Emeryville, CA, USA

Since 1984, SCS has been a pioneer and leader in the field of sustainability standards and third-party certification, working across ...

View Company Profile

Job Description

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The Technical Associate supports the Technical Manager and Technical Associate in the administration of the relevant schemes. The position requires developing a detailed understanding of the relevant schemes and certification process. Primary responsibilities include but are not limited to report review, corrective actions follow up, quality control, document control, and providing guidance to Client Services, Auditors, and Clients. The position requires high-level technical proficiency with the standard/scheme regulations, compliance criteria, and audit process.

Relevant Services/Schemes

  • PrimusGFS
  • Primus Standard GMP/GAP
  • Possibly other GFSI and non-GFSI standards

Essential Duties and Responsibilities

Report Review and Auditor Interface

  • Review reports from auditors for quality, consistency, completeness, and adherence to guidelines
  • Monitor and follow up on corrective actions closure
  • Assist with assessment of contract and staff auditor’s qualifications, and ongoing work performance
  • Assist with creating auditor profiles on Azzule

Client Registration and Database Management

  • Review client documents to ensure compliance and record on the tracker
  • Maintain PGFS tracker and relevant tabs

Client Support and Communication

  • Provide excellent customer service in response to requests and inquiries
  • Assist Client Services staff with technical issues and guidance

Record Maintenance

  • Maintain complete client records
  • Data entry into 2nd and 3rd party online databases
  • Ensure that all required audit documentation is complete

Program Quality and Compliance

  • Assist the technical team with Azzule administration
  • Assist the technical team with document development and updates

Audit Services

  • Adhere to all quality and code of conduct standards
  • Conduct audits using applicable checklists, forms, and tools
  • Maintain positive client relationships and respond to all client inquiries and concerns
  • Submit complete and accurate audit reports within established timelines

Qualifications

  • Bilingual skills strongly preferred – ability to read, write, edit documents and communicate professionally in both English and Spanish
  • Strong communication and customer service skills
  • Well-developed organizational and time management skills
  • Strong computer skills, including Excel, Word, Outlook, and Database systems
  • Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered, unless precluded by local and national jurisdiction. Pursuant to local and national law - proof of vaccination is required. Medical and religious accommodations will also be considered.

Education and Experience

  • Bachelor’s Degree in a related field or three years work-related experience
  • Administration or account management experience
  • Work experience involving professional written communication

*The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Physical Requirements

This is primarily an office-based job. Sit/stand 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak and listen in person and on the phone. Audit observation may require extensive walking on farms over rough terrain.

Work Environment

  • CA Office, Emeryville or Remote, US
  • Up to 25% travel
  • Agricultural field and food facilities during audits and auditor assessment activities
    • Open agricultural fields, orchards, and facilities
    • Close proximity to moving tractors, farm machinery, forklifts, and processing equipment
    • In and around pesticides and other processing and sanitation chemical storage facilities
    • Temperature/weather conditions can include extremes of high heat/cold, dusty and/or windy conditions
    • Travel with clients or in client vehicles to factory/farm in rural areas

*SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC Statement

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

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SCS Global Services

Emeryville, CA, USA

Since 1984, SCS has been a pioneer and leader in the field of sustainability standards and third-party certification, working across ...

View Company Profile