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We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.
If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.
We are a collaborative, supportive, communicative group who works with several cross functional teams. The Risk Management team is execution driven, though we stress the importance of work-life balance. This is the first Claims Advocate hire with great opportunity to contribute to how claims are handled in this space.
What you’ll be doing:
Review all platform related incidents, identify claims with subrogation opportunity, submit and track reportable claims
Lead or provide support on claims-related projects
Support Claims Operations Manager with initiatives and ad hoc projects
Support 24-hour Claims Operations
Identify and execute the enhancement of customer centric claims processes to ensure efficiency
Drive and track vendor performance. Assist in maintaining key vendor relationships
Drive claim related KPIs and be responsible for other areas of vendor related claims performance
Ability to work independently with Product, Operations, Incident Response, Legal, and other stakeholders to support in the ideation and development of Claim / Insurance products
Keep up-to-date on the latest claims technology and solutions in the market to generate innovative ideas and tackle challenges
Build positive, trusting relationships through consistent delivery of commitments and effective communication
Position is remote eligible, though quarterly meetings are on location in Phoenix, AZ or San Francisco, CA.
What you must have:
Bachelor's degree or equivalent
Minimum 5 years of claims handling experience, with preference as an auto or general liability adjuster with complex coverage and high severity experience in a Senior Adjuster role, Subrogation, or similar capacity
Experience using data analytics to inform claims valuation and resolution strategies
Exceptional verbal, written, analytical skills with ability to interact with both insurance and non-insurance cross functional groups
Exceptional problem solving skills
Self-motivated, adaptable, flexible, and able to execute through continuous change
Working knowledge with Risk Management systems, running reports and presenting claims metrics
Experience using data and metrics to identify problem areas and drive improvements
Proficiency in using Microsoft Word, Excel, Powerpoint; Google Docs, Sheets, and Powerpoint
Experience working in a fast-paced Sharing Economy environment
AIC, AIC-M, CPCU or similar designation
Program and Project Management experience
Product Liability experience and fluency
International claims experience or working with international insurers and vendors
Experience building insurance products in the sharing economy space
Understanding of autonomous vehicle technology
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives.
We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event.
If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.