Senior Claims Advocate

San Francisco, CA
3 days ago
Full time role



San Francisco, California, United States

Cruise is building the world's most advanced self-driving electric vehicles to safely connect people with the places, things, and experiences ...

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Job Description

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

We are a collaborative, supportive, communicative group who works with several cross functional teams. The Risk Management team is execution driven, though we stress the importance of work-life balance. This is the first Claims Advocate hire with great opportunity to contribute to how claims are handled in this space.

What you’ll be doing: 

  • Review all platform related incidents, identify claims with subrogation opportunity, submit and track reportable claims

  • Lead or provide support on claims-related projects 

  • Support Claims Operations Manager with initiatives and ad hoc projects 

  • Support 24-hour Claims Operations

  • Identify and execute the enhancement of customer centric claims processes to ensure efficiency

  • Drive and track vendor performance.  Assist in maintaining key vendor relationships

  • Drive claim related KPIs and be responsible for other areas of vendor related claims performance

  • Ability to work independently with Product, Operations, Incident Response, Legal, and other stakeholders to support in the ideation and development of Claim / Insurance products

  • Keep up-to-date on the latest claims technology and solutions in the market to generate innovative ideas and tackle challenges

  • Build positive, trusting relationships through consistent delivery of commitments and effective communication

Position is remote eligible, though quarterly meetings are on location in Phoenix, AZ or San Francisco, CA.

What you must have:

  • Bachelor's degree or equivalent  

  • Minimum 5 years of claims handling experience, with preference as an auto or general liability adjuster with complex coverage and high severity experience in a Senior Adjuster role, Subrogation, or similar capacity 

  • Experience using data analytics to inform claims valuation and resolution strategies

  • Exceptional verbal, written, analytical skills with ability to interact with both insurance and non-insurance cross functional groups 

  • Exceptional problem solving skills

  • Self-motivated, adaptable, flexible, and able to execute through continuous change

  • Working knowledge with Risk Management systems, running reports and presenting claims metrics 

  • Experience using data and metrics to identify problem areas and drive improvements

  • Proficiency in using Microsoft Word, Excel, Powerpoint; Google Docs, Sheets, and Powerpoint

Bonus points!  

  • Experience working in a fast-paced Sharing Economy environment

  • AIC, AIC-M, CPCU or similar designation

  • Program and Project Management experience

  • Product Liability experience and fluency

  • International claims experience or working with international insurers and vendors 

  • Experience building insurance products in the sharing economy space

  • Understanding of autonomous vehicle technology

Why Cruise?

  • Our benefits are here to support the whole you:
    • Competitive salary and benefits 
    • 401(k) Cruise matching program 
    • Medical / dental / vision, AD+D and Life
    • One Medical membership
    • Subsidized mental health benefits
    • Flexible vacation and company paid holidays
    • Healthy meals and snacks provided for non-remote employees
    • Paid parental, jury duty, bereavement, family care and medical leave
    • Fertility Benefits
    • Dependent Care Flexible Spending Account, subsidized by Cruise
    • Flexible Spending Account 
    • Monthly wellness stipend
    • Pre-tax Commuter Benefit Plan for non-remote employees
    • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
    • Recurring Liquidity Opportunity (RLO) - a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.


San Francisco, California, United States

Cruise is building the world's most advanced self-driving electric vehicles to safely connect people with the places, things, and experiences ...

View Company Profile