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Senior Manager Smart Growth

Any of our offices
4 months ago
Full time role

Company

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

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Job Description

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

The Senior Manager Smart Growth will be responsible for crafting and driving the smart demand plan across all Ovo and SSE channels to ensure we have enough demand to meet our commercial and Regulatory requirements. In addition this role will be a conduit between Field Services and the demand channels to ensure that eligibility unlocks, other projects and improvements are incorporated into individual channel plans.

What will I be doing?

  • Development of Strategy & Plan - full ownership of demand roadmap
  • Lead commercial activities and coordinate across all channels including commercial to bring forecast and targets together
  • Understand and set the commercial objectives for smart meter installs across 1 - 3 year planning cycle working with Growth Analytics to model the customer base and smart opportunity
  • Work with individual channel owners to define and agree contribution to demand generation target
  • Challenge channel owners to deliver quality appointments and to support re-booking and cancellation fall outs
  • Work with forecasting team to understand the full deployment end to end and translate these into appropriate target setting
  • Work with Field Services and Operational areas to understand technical and customer eligibility unlocks
  • Share smart plan with wider stakeholders to ensure alignment and support can be maintained, particularly around timings of technical unlocks 
  • Represent customer engagement and demand generation for OVO group at BEIS  Bilaterals and forums (as and when required)
  • Support the delivery of RFI's and coordinate the demand channels responses
  • Develop contingency and remedial activity to supplement any actual or forecast short falls 
  • Complete channel feedback reporting and escalate areas of concerns to Head of Smart
  • Identification and definition of new opportunities to drive Smart demand, including new channel development / smart conversations such as Whatsapp. 
  • Drive the development of activity within the Smart programme to enable customer demand activity, including defining scope and leading on project management to support
  • Support the reduction of heritage meter installs by considering policy levers to reduce their installation
  • Work with the Energy Propositions team and Partnership teams to champion smart

Is this the job for me?

The Senior Manager Smart Growth should be a confident manager of diverse stakeholders and complex business priorities, ideally with smart meter experience, able to build strong working relationships and be able to break down barriers to successful team working.

Do I have what it takes?

  • You will be a first rate communicator with excellent stakeholder management skills
  • You will have phenomenal strategic, operational, technical and creative instincts, along with impressive organisation/ project management skills
  • Experience of working in a consumer engagement function whereby you have an understanding on how to drive positive consumer outcomes
  • The ability to deal with sophisticated business problems, able to see the best course of actions to achieve success
  • Experience in a regulated industry (e.g. energy, finance) or with functions such as billing, operations or customer services
  • Experience balancing multiple team members to ensure that projects are delivered on time and on budget and you will be adept at “upwards management” ensuring the right people are engaged at the right times
  • You have an idea on data can manipulate reports to understand the salient issues
  • You will be a good presenter, able to share sophisticated information in a simple form
  • You have agility to change direction and the foresight to recognise where something is not working and to recommend a change of direction 
  • Strong interpersonal skills with the ability to build good relationships with team members
  • A phenomenal teammate, able to work well independently to tackle problems and make decisions whilst being adaptable, diligent and meticulous 
  • Ability to work efficiently in a constantly evolving environment with an optimistic outlook and approach

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans 

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile