Back

IT Support Technician

Somerville, MA
4 months ago
Full time role

Company

We are developing a new class of cost-effective, multi-day energy storage systems that will enable a reliable and fully-renewable electric ...

View Company Profile

Job Description

Are you ready to rise to the challenge of climate change with the team that will deliver? Form Energy is a U.S. technology and manufacturing company that is developing and commercializing pioneering energy storage technologies to enable the electric grid to run on 100% renewable energy, every day of the year.
Supported by leading investors such as Breakthrough Energy Ventures, ArcelorMittal, TPG Rise, MIT’s The Engine, and others, we share a common belief that low-cost, multi-day energy storage is the key to enable tomorrow’s zero carbon electric grid. Driven by our core values of humanity, excellence, and creativity, we are deeply motivated and inspired to create a better world. We need talented, hardworking individuals who share our goal of tackling the challenge of climate change. Do you want to work with us today to build a better tomorrow? 
Role DescriptionForm Energy is looking for an IT Technician to join its Information Technology department.  You will be the first point of contact for our Somerville, MA location for technical support and will integrate as part of a larger team to work on projects and support activities across the organization. This role will be part of our growing IT team at Form and is a great opportunity to work on a wide variety of projects in a quickly growing, mission-driven company.

What you'll do:

  • Provide tier 1 support to employees based in our Somerville, MA location
  • Configure, maintain and support IT hardware including user laptops, desktops and lab computers
  • Install and configure appropriate software according to specifications
  • Maintain and troubleshoot local networks
  • Work on special projects and other Technical Support duties
  • Provide advice and guidance to all project teams regarding IT questions
  • Assist with the onboarding of employees as it pertains to IT related matters
  • Manage an inventory of IT assets and supplies

What you'll bring:

  • Working knowledge of Windows, Linux (Ubuntu), and MAC operating system
  • COMP TIA  A+ certification required; COMP TIA Security+ desirable
  • Experience with command line troubleshooting and ability to use tools such as the Windows Event Log to identify issues
  • Basic understanding of networking and security forensics
  • Experience properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Basic understanding of scripting, virtualization, desktop imaging, and deployment
  • Strong attention to detail and ability to follow technical and procedural documentation with accuracy
  • Strong prioritization and multitasking skills; able to shift gears quickly and come back to original task as needed
  • Ability to work independently and as part of a team



Besides joining a community of people working to make the world better, Form Energy commits to you equitable compensation, stock options, and offers a generous benefits package to make sure you have the support you need to thrive.
We cover 100% of employee premiums and 80% of dependent premiums for medical, dental, and vision insurance for full time employees. We offer a flexible Paid Time Off program and every employee, regardless of gender identity or expression, is eligible for 12 weeks of paid parental bonding leave. A full listing of our benefits is available on our careers page
At Form Energy, we are working toward a 100% renewable energy future for everyone in the world. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Form Energy is proud to be an equal opportunity employer.

We are developing a new class of cost-effective, multi-day energy storage systems that will enable a reliable and fully-renewable electric ...

View Company Profile