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Customer Success Manager - Swedish speaking

Remote
about 1 month ago
Full time role

Company

ClimateView is a Swedish climate tech startup that helps cities transform climate planning into progress. We combine data, agent-based modeling, ...

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Job Description

Who we aspire to be

ClimateView is a Swedish software company on a global mission to tackle climate change. The company was founded in 2018, and today we are a team of over 60 individuals across 7 countries.

We support local governments in their transition to reduce emissions in line with a science-based approach, and create cities we want to live in. We do this by offering a unique SaaS solution that aligns climate action with economics towards the net-zero goal. 

In each person we hire, we seek a passion for tackling climate change and a determination to create impact. ClimateView is expanding and scaling quickly, with fantastic possibilities for people with the right mindset. 

Your role

You will be part of our Success Team in Europe. You will focus on making sure our customers have a seamless experience with ClimateView - from assessing needs to coordinating and delivering the ClimateOS platform and associated services. 

The team covers everything from onboarding to support, and from usage analysis to content curation and community building. You will contribute to many of these strands as part of the team. 

You will focus on customer satisfaction and interaction with our product. In this role, you will be the face of ClimateView for our customers. This will include delivery of interactive technical sessions, product demos, coordination of delivery efforts and implementation support (Professional services).

This role reports to the VP of Success. You will also closely collaborate with the Sales, Marketing, and Product Development teams.

Responsibilities will include:

  • Curate and lead sessions with the cities (kickoff, training, technical sessions)

  • Provide information and support to ensure users can accelerate their climate transition journeys and achieve their goals through ClimateOS  

  • Responsible for customer engagement in your regional area

  • Deliver professional services (e.g. upload of a city Climate Action Plan in the platform).

  • Build and maintain a user community for your regional area, facilitating knowledge sharing between cities and increasing engagement

  • Serve as a key “voice of the customer” within our organisation, ensuring a focus on customer satisfaction.

  • Getting involved with wider functions of the Success team, including content curation (Knowledge Base), support, usage analytics, pilot projects, and other areas as needed

Your profile 

We are looking for someone with the right mindset. You will thrive in your role if you are:

  • Committed to tackling climate change

  • A skilled communicator with great pedagogical skills

  • Passionate about new technologies and digital tools

  • Confident leading workshops composed of experts, civil servants, and politicians

  • Organised and agile - able to work with complex information 

Experiences and skills we believe will make you succeed in this role

  • Previous customer facing experience

  • Comfortable with applied use of data, working in technical environments

  • At least 2-5 years of work experience in a relevant field (e.g. new technologies, climate change, energy, environment, economics, governmental organisations)

  • We are an international company with English as our corporate language. For this role, you must also have native level fluency in at least one of the following languages: German, Swedish, Spanish.
    Additional working proficiency in other languages is meritable (French, Italian, etc.)

What we offer

  • A unique opportunity to tackle climate change at scale

  • Joining a scale-up that is listed as one of the most innovative companies in the world and one of the top 100 impact makers

  • Fair compensation in a startup environment

  • Remote working and flexibility. 

  • A closely knit team of bright individuals passionate about their work with backgrounds within for example sales and business development, UN, government, tech start-ups, non-profits, and more.  

  • A flat hierarchy organisation where everyone has a voice and good ideas goes a long way

Location

We are a remote first company. This role is based in Europe (plus/minus 1 hour of the CET time zone).The direct manager for this role is based in Stockholm.

Our Headquarters are in Stockholm, and we have colleagues working remotely from Sweden, the UK, Germany, the US, France, Spain.

Interested? 

We look forward to receiving your application. We consider applications on a rolling basis.

Please note that we are asking for written answers to the following 5 questions and your CV. A cover letter is unnecessary.  

* Do you have native level fluency in at least one of the following languages: German, Swedish, Spanish?* What makes you the best candidate for this position?  * Do you have previous experience working with Customer Success? If yes, in which capacity?* Do you have at least 2-5 years of experience in a relevant field, for example, new technologies, climate change, economics, energy, governmental organizations?* Why do you want to join a climate tech startup like ClimateView?

ClimateView is a Swedish climate tech startup that helps cities transform climate planning into progress. We combine data, agent-based modeling, ...

View Company Profile