Back

Community Support Manager

Silver Spring, MD, USA
about 1 month ago
Full time role

Company

Future makes it easier for people to take meaningful action to fight climate change and reduce emissions, giving them incentives ...

View Company Profile

Job Description

Future is building payments and rewards for the low-carbon economy, inspiring the shift to low-carbon products and services with outsized financial incentives. We pay consumers to reduce their carbon footprint. We launched the FutureCard Visa Card, initially with 5% cashback for climate-friendly purchases and a proprietary FutureScore to track individual impact on the climate and get personalized recommendations to earn more cash and emit less carbon.  

We are a VC-backed startup and are looking for team members who are as excited as we are to make a difference. We are looking for a Community Support Manager to help build and maintain our platform. This is a functional role focusing on successful, timely, and frictionless delivery of service, support and customer success. 

 What we’re looking for:  

  • Dedicated to customer success  
  • Passion for creating solutions with technology  
  • You are comfortable in a fast-paced, rapidly evolving team, organization and market 
  • Can manage multiple tasks within cross-functional teams (Product, Growth, Operations)  
  • You feel strongly about the power of language and communications, and are confident in your ability to communicate and demonstrate value to our members
  • Proven track record of working in a customer facing role
  • Ability to document customer feature requests and work closely with the team to prioritize incoming inquiries 
  • Experience in CRM and Customer Success tools (e.g., Zendesk, HubSpot, Twilio) 

  Your day-to-day contribution:  

  • Engage consistently with our growing membership 
  • Create effective structures for a member success playbook  
  • Represent the voice of our members to deliver input across product, marketing, and operations  
  • Serve as the primary contact for the onboarding of members 
  • Collaborate with the engineering and product team to set up, configure, and optimize our platform 
  • Troubleshoot technical issues raised by members 

 A plus for us is:  

  • You have 2+ years' experience in customer support 
  • You have experience in fintech or the traditional financial services industry  
  • You have experience working in a start-up
  • You care deeply about the environment  

 What we offer:  

  • We offer a competitive salary mix of base, performance bonus, and equity. 
  • We provide a comprehensive health insurance package, unlimited PTO, 401(k) with climate and ESG options if you chose, and a stipend for a sustainable home office.  
  • You will work with a group of talented and experienced people who care about making a difference. 
  • We value your expertise, engagement, and track record more than degrees. 

Future makes it easier for people to take meaningful action to fight climate change and reduce emissions, giving them incentives ...

View Company Profile