Operations Associate

At Bird, we’re on a mission to make cities more livable by reducing traffic and carbon emissions with an affordable, convenient, and eco-friendly transportation option. We planted roots in Los Angeles, California. Now, our fleet of electric scooters are available to riders in cities around the world for short trips or the “last mile” of their journey. In our first year, Bird launched in over 100 cities and provided over 10 million rides. And we’re only just getting started.

The Operations Associate role is the owner for a subset of sub-regional market KPIs with an expectation to monitor and improve those KPIs which ultimately impact both top line revenue and bottom line city profitability. This role is a team leader on data analysis as well as the General Manager’s key employee for support on root cause identification, presenting findings, and executing the city relationship strategy. As a member of the city operations team, Operations Associates are main contributors to cross-functional work streams & ensuring the company operates with a Fleet Manager Centric view point.

• Contributes to projects that improve both topline revenue and bottomline city profitability for designated markets
• Conducts fundamental data analysis and presents on findings to identify root cause issues and areas of improvement.
• Takes ownership over key business metric area with expectation to manage metric to forecasted target through continuous monitoring, process innovation, SOP development, standardization and adoption - i.e. Utilization & Market Growth, Regulatory Compliance & Backend Systems Management, etc
• Live our company value of Fleet Manager Centricity by building relationships with Fleet Managers and driving empathy and best results for their experience
• Collaborates in cross-functional "sprints" and special projects to accelerate the success of the business including product testing, city proposal drafting, inventory management, KPI triage, etc.
• Supports city relationship building through engaging with city program administrators to address city requests and develop proactive relationship strategy, collaborates to execute local events, etc.

• Bachelor's degree or equivalent
• 3+ years in operations, strategy, supply chain, and/or consulting
• Experienced Data Analysis (Tableau, SQL, Sheets)
• Strong oral and written communication skills
• Capable of influencing others and ability to collaborate with cross-functional partners

We're an ambitious, smart, and open-minded group. Our employees are passionate about our mission, and eager to complete their work at the highest level. The office itself is up tempo and supportive, because we care about each other. People first, people.

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more.

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work.  We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.