Head of Risk and Compliance, Home Services (Insurance)

Any of our offices
14 days ago
Full time role


OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile

Job Description

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Where in the world of OVO will I be working?

Reporting to the Managing Director of Home Services and working as part of the Home Services Leadership Team, you will have a broad role that is responsible for ensuring the Home Services business successfully manages its regulatory obligations, insurance arrangements and all aspects of risk and quality management.


OVO’s Home Services business is one of the leading providers of Heating and Home Emergency Insurance in the UK, providing peace of mind and a 24/7/365 response to over 300,000 homes.  We have ambitious plans to materially grow the business and diversify our products to support customers as they transition to zero carbon heating technologies.


What will I be doing?

This is an exciting role for someone with an insurance background to broaden their knowledge and experience and run Compliance, Risk and Quality disciplines and operate in an FCA registered Senior Management Function (SMF) role.  This role is also responsible for managing our insurance underwriting arrangements with our own Guernsey based insurance captive. 


You’ll ensure that the business has a strong governance and controls framework and conduct-focused culture, maintaining a pragmatic balance between risk, compliance, commerciality and customer outcomes.


This is a unique role in which you will have the opportunity to engage with C-suite executives, influence strategy and gain exposure to all aspects - commercial, operational and financial - of a regulated business.  However, there will be times when you will be in the detail, providing essential support and input to a diverse range of stakeholders and business challenges / opportunities.


To support this diverse remit, you’ll lead an experienced team of 13 colleagues that includes 3 direct reports; Risk, Compliance and Insurance Managers.


Key responsibilities include:



  • Ensure delivery of the compliance monitoring plan
  • Ensure there is adequate and effective business governance
  • Analyse and coordinate the appropriate response to regulatory change
  • Support the business with the compliant delivery of new and existing products, systems and processes
  • Perform the SMF 16 Compliance Oversight function



  • Manage key underwriting relationships
  • Oversee product governance and value related activities



  • Ongoing implementation of the risk management framework
  • Continuing the development of risk maturity in Home Services
  • Oversee development and delivery of risk monitoring plan and underlying audits



  • Ownership of the Home Services Quality Management System, spanning call quality, client file reviews, written customer communication etc.
  • Management of internal and external quality assurance resource

Is this the job for me?


You will need:

  • Detailed Knowledge / experience of working in the insurance industry, ideally B2C general insurance
  • Detailed knowledge and experience of the FCA’s regulatory regime
  • A strong understanding of risk management and assurance
  • A pragmatic and proportionate approach to compliance and risk management 
  • Experience leading teams and motivating them to achieve
  • Excellent communication skills, both written and verbal, with the ability to influence senior stakeholders
  • Commercial awareness and customer focus
  • A good understanding of the 3 Lines of Defence model and how it should be deployed
  • Awareness and understanding of quality assurance and quality frameworks would be beneficial
  • Knowledge / experience of Consumer Credit regulated activities would be helpful, but not essential

Personal Attributes


Ideally you will be:


  • A confident leader and communicator, comfortable operating with C-suite stakeholders and junior colleagues alike
  • Comfortable with juggling competing priorities and leading through significant change
  • Pragmatic and prepared to roll your sleeves up when required
  • Analytical with high attention to detail
  • Degree qualified with some commitment to continuing professional development, ideally a relevant qualification in Risk Management, Compliance, Quality Assurance or Auditing


This role is an FCA Senior Management Function (SMF16 - Compliance Oversight) so it is also essential that you are able to meet the FCA’s ‘good repute’ requirements.

From us you’ll get

  • An annual discretionary bonus
  • 4% of your salary to spend on flexible lifestyle benefits
  • 5% matched employer contribution to your pension
  • 25 days holiday + 1 for your birthday
  • And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile