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Salesforce Developer

Any of our offices
about 2 months ago
Full time role

Company

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

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Job Description

This role can be based from any of our offices or remotely within the UK. 

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

Working in the Contact Centre Excellence team, this role is a mid-senior position responsible for enhancing and maintaining the platforms that our contact centre agents use to support OVO’s customers, especially our Agent Desktop (Salesforce ServiceCloud). The Contact Centre Excellent team is committed to improving our customers’ experiences whilst enabling an efficient, cost effective operation so that we can continue to offer an award winning service.

What will I be doing? 

As a Salesforce Engineer you would be at the heart of building the software platforms that our agents use, across our Customer Care, Complaints and Operations teams. Working in a multidisciplinary, Agile product team comprising UX, analysts, QAs, product managers and of course other software engineers like yourself - we have everything we need in one place. You would enhance the way OVO handles customer contact, case management and the overall user interface that all of our agents use.

Key responsibilities include: 

  • Designing and building features, improvements and innovations on our Agent Desktop platform
  • Consider security, performance and other non-functional requirements
  • Own and take pride in what you build
  • Supporting designers and analysts in requirements generation and provide insight into the art of the possible
  • Having a keen understanding of user experience, putting yourself into the shoes of our users
  • Help keep our test environments updated and fit for purpose
  • Participate in sprint planning to improve our cycle time and reduce bottlenecks
  • Improve processes by identifying inefficiencies and promote new ways of working

Is this job for me? 

Ideally you will have: 

  • Multiple years of development experience in the Salesforce ecosystem
  • Experience of working in an Agile product team, knowledge of Scrum and Kanban methodologies
  • An analytical mind to understand requirements and to design and build solutions that meet our users’ needs
  • A strong sense of user experience, especially within a lively contact centre environment, to ensure our software makes our agents’ lives easier
  • A focus on customer service, experience within a contact centre will be most helpful
  • Attention to detail, spotting the little things others might miss
  • Problem solving and troubleshooting skills
  • Be curious - challenge the status quo, experiment and try new things
  • Ability to prioritise workload and influence product managers on the priority of feature and bug fixes
  • A passion for technology and a will to learn new skills
  • Experience of CI/CD pipelines, JIRA, TestRail, GitHub, and contact centre platforms

Handy Links

Interview tips: https://tech.ovoenergy.com/how-to-nail-that-dream-job/

Our tech blog: https://tech.ovoenergy.com/

Our github: https://github.com/ovotech

Our techstack https://techradar.ovotech.org.uk/

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

 

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

View Company Profile