OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...View Company Profile
We’re making zero carbon happen
We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.
We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?
So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.
Everyone belongs at OVO
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.
We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.
Where in the world of OVO will I be working?
You’ll be working as part of the Energy Solutions Direct Delivery team where your key focus will be to assess properties for retrofit suitability, liaising with our able to pay customers and providing them support along their journey to zero carbon living.
You will be a primary point of contact for our OVO Energy customers and the customers of our affiliate partners, so you'll be expected to promote the benefits of low-carbon retrofit in order to help them make the decision as to whether or not it is the correct solution for them. Working with the wider team you will collect information to confirm customers eligibility for relevant funding such as the Energy Company Obligation (ECO) scheme. By doing all of this we will help households to reduce their carbon emissions and their energy bills.
What will I be doing?
The key objective of this role is to support the customer throughout their journey, being a key touch point for information about any aspect of their quotation, ensuring they understand the measures being fitted and the benefit that they will be bringing them, and offering advice on additional measures, funding and grants relevant to them. You will be expected to understand and evaluate technical information (EPC, PAS, MCS) in order to ensure that the measures selected for their property are fit for purpose and installation.
You will be working closely with colleagues in our Direct Delivery team and our supply chain to maintain the highest standards of customer service, delivery and customer satisfaction through all stages of the customer journey. Keeping the customer in the forethought of everything that you do.
As part of this role you will be required to maintain and log customer details within each project tracker, upload completed documents and ensure all assurance/ compliance log and checks have been recorded.
Key responsibilities include:
The main purpose of the role is to engage with each customer and ensure they fully understand their quotation, scope of work (including all costs, timescales and technologies) and that their customer journey is the best that OVO can offer
Is this the job for me?
Life at OVO can be quite fast-paced, where change happens quickly and so you’re comfortable being flexible and working on your own initiative. You thrive on challenges and making a difference for our customers - our customers are at the heart of what we do, so we’re looking for somebody with a passion for providing the best service possible for customers.
You will have previous experience in a sales or customer facing role. You’re confident in developing discussions and presenting to customers the details and benefits of energy efficient measures with a good understanding of PAS and MCS technologies. An understanding of Energy Company Obligation would be beneficial
Ideally you will:
The energy sector is dynamic and can be complex; there is a lot to learn, so it’s a huge plus if you’re a quick learner and able to retain a wealth of information
Brilliant benefits for a world-changing team
Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.
For starters, you’ll get 34 days of holiday (including bank holidays).
Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here’s a taster of what’s on offer:
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!