OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...View Company Profile
We’re making zero carbon happen
We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.
We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?
So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one
Everyone belongs at OVO
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.
We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.
Where in the world of OVO will I be working?
You will be working within Quality and Performance to drive excellence into both our Outsourced Service Providers and any related internal support teams to ensure that we deliver outstanding customer service through the execution and implementation of the operational strategy.
What will I be doing?
You will be responsible for leading a team, working with our Outsourced Service Providers. Working collaboratively with them to achieve key metrics on performance and service.
You will ensure they are achieving pre-agreed KPIs and quality standards through a full understanding of trends and analysis of data. You will effectively manage and drive a culture of caring for customers, keeping it simple and getting it right the first time.
You will also play an active role in assessing operational risks based on the data and taking appropriate actions to support the OSP and business, intervening as needed.
With a deep understanding of the business and how a balanced scorecard drives performance, the Q&P Manager will continuously monitor and improve the performance of our external partner.
Key responsibilities include:
Is this the job for me?
To achieve success in this role you must be able to work with our Outsourced Service Providers to embed Ovo culture. You will:
Ideally you will have:
Brilliant benefits for a world-changing team
Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.
For starters, you’ll get 34 days of holiday (including bank holidays).
Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here’s a taster of what’s on offer:
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!