Customer Success Manager

Atlanta, Georgia, United States
14 days ago
Full time role


cove.tool is a web based platform for analyzing, drawing, engineering, and connecting data for building design and construction ...

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Job Description

Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). Did you know buildings contribute to over 40% of the global carbon emissions? Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Join our fast-growing team to help save the planet!

Who You Are: A Customer Success professional with at least 2 years of experience who is seeking to use your skills in a way that positively impacts environmental change. You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health while driving renewals, expansion, and cross-sell opportunities. You have the experience to successfully execute success plans, ask effective discovery questions, actively listen, and synthesize client goals to effectively uncover hidden needs and future opportunities. 

Who We Are: We're willing to rethink everything to get buildings to net-zero carbon. We think differently and holistically about architecture, engineering, and construction space. We use science, care about others, and speak the truth about climate action. 

Key job responsibilities 

  • You will act as a true partner to the logos in your portfolio, focusing on increasing product adoption while ensuring their satisfaction and retention. 
  • You will take ownership of meeting and exceeding goals for your assigned accounts' ARR, retention, and adoption targets.
  • You will ensure our customers onboard and adopt cove.tool and continuously gain value from our products and services. 
  • You will be the owner of the overall post-sales customer journey (Strategy, Implementation, Onboarding, and Adoption) 
  • You maintain an in-depth knowledge and understanding of existing and upcoming product features 
  • You coordinate multiple internal and external stakeholders through influence, personal credibility and thoughtful leadership 
  • You solve ad hoc operational concerns as they arise and apply learnings to improve the customer experience for all customers 
  • You partner with Sales, Marketing and Product teams on the customer journey to enable high retention and expansion.  
  • You create long-term, trust-based relationships with key customer stakeholders of all levels
  • You manage time efficiently, meet personal and professional goals, and work effectively with others on the Customer Success team  

Basic Qualifications 

  • 2+ years of experience in Customer Success or Account Management (preferably in a SaaS environment) 
  • Proven track record of success owning an account portfolio of $500K+
  • Detail-oriented with a demonstrated ability to self-motivate and follow through on projects 
  • Ability to work independently, as well as part of a team, on multiple projects 
  • Ability to prioritize and demonstrate relentless discipline in achieving goals 
  • Proven ability to influence others and willingness to roll up your sleeves 
  • Excellent communication skills through messaging, email, phone and video conferencing channels
  • A demonstrated ability to quickly earn trust and influence at all levels, including management and executives

What’s In It for You:

  1. 100% Employer Paid Health insurance
  2. Vision and Dental benefits
  3. Employer-paid public transit pass and biking stipend
  4. Competitive Pay
  5. Work-Life Balance
  6. Onsite Gym membership
  7. Hybrid Work
  8. Paid time off and holidays
  9. Snacks, beer, team events

Cove.tool is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.

cove.tool is a web based platform for analyzing, drawing, engineering, and connecting data for building design and construction ...

View Company Profile