Operations Manager

About Haven Energy

Haven Energy is a well-funded, seed-stage startup focused on accelerating the adoption of home energy storage through a two-sided marketplace model.  We believe that widespread, distributed storage will be a key part of our energy future, helping stabilize the electric grid in the face of increasing climate change-induced weather events, an aging transmission and distribution infrastructure and increased electric loads due to home electrification.  For homeowners, on-site storage will help prevent blackouts, reduce residential electricity costs and provide a level of energy independence and security.

With our two-sided marketplace model, Haven guides homeowners through the selection, quoting, financing and scheduling of a home battery system install, and we pair homeowners with vetted, qualified electricians to perform the installation.  We offer a phenomenal experience for both the homeowners and the installers, as both are key to our long term success. 

Summary of Role

Haven is seeking an Operations Manager (OM), for the Southern California market. In this role, you’ll take ownership for the supply side of the marketplace and for improving the operational model for your region. We are building a new category of business in the home electrification space and firmly believe that our success and differentiation will be tightly linked to our ability to uniquely understand installer partners needs, build an efficient and effective operational engine (based on insights you’ll discover), and deliver exceptional customer experiences.

As Haven’s first Ops Manager hire, you will be an entrepreneur, building the playbook for others to follow through field tested tactics you’ll design, develop and put in action yourself. In this role, you will own the supply side of the market, building and managing a network of top-notch electrical installers, owning local supply chain and distribution and taking responsibility for exceptional customer service delivery. In short, you will be at the forefront of advancing clean energy adoption by building Haven’s first launch market from the ground up.

The ideal candidate loves to wear many different hats, is constantly learning and is excited about building in that zero to one phase. It requires a highly versatile and well-rounded individual, someone who is action oriented, data driven, is comfortable driving large projects and taking ownership for the success of their market. It’s the intersection of analytics, entrepreneurship, system thinking, problem solving and pure hustle that makes the Ops Manager role an exciting role and challenging role for the right candidate.

What you’ll do

• Build and manage a best-in-class installer network across the region 

• Own local distribution relationships and build efficient processes that ensures delivery requirements are met

• Pull and analyze data to make informed decisions for region

• Lead our supply side strategy for our launch operations on the ground in Southern California

• Be the local face of the business to our electrical installer network

• Own supply side KPIs and OKRs

• Build the local operational model, developing data driven insights, designing and quickly testing strategies to improve KPIs across the business

• Build operational playbooks that the rest of the organization will put into action

• Work highly cross functionally with internal and external teams from product to marketing to ensure that the needs of your market are met

• Work with your team and GM to drive down OpEx costs to achieve an efficient local operation

• Innovate at the local level, building MVPs and business cases that will help inform the company’s product roadmap

• Be the local go to expert for anything and everything supply-side going on in your region

• Communicate, negotiate and advocate for your region’s needs 

You’re a great fit if you

• Have 2-6 years of operations management, consulting, or entrepreneurship experience

• Are excited about taking on a high level of ownership over market success

• Regularly think creatively and push the limits to drive growth

• Are unafraid of making mistakes, understanding that mistakes are necessary to growth and learning at hyper speed

• Have taken projects from idea stage to execution through play booking and documenting learnings

• Love digging through data and comfortable using (or learning) SQL to build your own queries

• Get excited about a well structured spreadsheet, and comfortable manipulating data to identify actionable insights 

• Have excellent communication and organization skills

• Work well within ambiguity

• Comfortable using digital project management and knowledge base tools for self led and team projects 

• Enjoy interfacing with stakeholders from electrical installers, to distributors to customers

• Are excited about the climate tech space and building a more flexible grid while providing energy independence to customers

You’re an ever better fit, if you 

• Have worked within an OKR structure

• Are a SQL ninja, and all major decisions are rooted in data support

• Are comfortable building complex models in Google sheets or excel

• Have experience building a marketplace company and understand marketplace dynamics 

• Have excellent project management skills and are regularly called on to take on the most important projects

• Have managed large networks of suppliers in past roles

• Have experience working within a startup environment

• Have industry-specific experience in residential solar, energy storage, home electrification or other areas related to clean energy, sustainability and the circular economy.

Equal Employment Opportunity

Haven embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.