Technical Account Manager

Our Mission  

SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. An expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–empowering homeowners to be active, resilient and informed players in the energy market. 

The Role

SPAN is growing fast and we’re looking for a Technical Account Manager to support our key customer accounts. This role involves strong collaboration as a technical partner to our Sales and Account Management functions. There will be a strong emphasis on key account Operations activation, installation volume velocity, in-person customer visits, field electrician and designer trainings and of course escalated problem resolution. Important skills include a self-driven work style, flexibility, and an eagerness to learn and develop broad expertise of SPAN’s products along with pre and post sale processes. A SPAN Technical Account Manager is patient, empathetic, inspires confidence and brings credibility to customer interactions. This role will benefit from a combination of residential electrical and sales engineering experience and an eagerness to drive process and product improvements to ensure an excellent customer experience as we all work diligently to electrify everything!

Responsibilities

• Provide technical expertise around SPAN products to electricians, project managers, designers, customer operations leadership and sales teams to drive rapid adoption and scale of SPAN products via key accounts relationships.

• Initial and ongoing customer trainings with the goal of accelerating proficiency around the installation of SPAN products.

• Function as a bridge between the customer and SPAN Support/Tier 3 Teams, Engineering and QA Teams working to maintain and deliver on SLAs for customer issue resolution.

• Provide input and feedback to customer’s standard operating procedures and design guidelines related to installation workflows for SPAN products and integrations with other vendor’s equipment in a residential application.

• Identify ways to improve processes for installer support, product information and learnings.

• Teach, train and document for other Technical Account Managers to learn from you.

• Serve as the customer advocate for product improvements and feedback to the engineering team, and help define requirements for future products & design iterations.

• Onsite customer visits in the field at installation projects AND at customer branch office locations throughout the US and Puerto Rico.

• Expectation of up to 50% of time traveling to customer locations.

About You 

Required Qualifications

• Ability to develop new or improve existing training documentation as needed for the purposes of training various technical and non-technical customer audiences.

• Comfort with delivering presentations to small to medium sized groups, delivered with an engaging and credible style.

• Residential electrical experience, solar and battery storage product and installation knowledge along with a familiarity of systems wide approach to home electrification are all keys to success in this role.

• Demonstrated propensity to creatively and quickly solve challenging, technical problems.

• Exceptional written and verbal communication.

• Empathy for customer problems and drive to continually improve their experience with the SPAN brand and products.

• Bachelor’s Degree or equivalent trades/field related experience helpful.

Bonus Qualifications

• Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).

• Proficient in creating engaging presentations.

• Experience troubleshooting networking issues, IoT devices and residential electrical systems.

The U.S. base salary range for this position is $88,000 - $178,000K plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level. 
Your recruiter can share more about the specific salary range for the location this role is based during the hiring process. 

Life at SPAN

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. 

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)

⚡ Flexible hours and unlimited PTO

Interested in joining our team? Submit an application today and we’ll be in touch with next steps!