Back

Technical Services Specialist

Remote
23 days ago
Full time role

Job Description

About CarbonCure Technologies

CarbonCure Technologies is on a mission to make concrete a climate solution, reducing embodied carbon emissions in the built environment and transforming concrete plants into a worldwide network of carbon removal factories.


CarbonCure is scaling an integrated decarbonization platform, with hundreds of systems deployed across the global concrete industry, offering concrete producers a suite of hardware, software and services to reduce the carbon footprint of their concrete products, reduce their production costs and meet the surging demand for green building materials without compromising performance. CarbonCure injects captured CO₂ across the concrete manufacturing process, with commercialized solutions for ready mix concrete, precast concrete and reclaimed water. Upon injection, the CO₂ immediately mineralizes, becoming permanently embedded in the concrete and reducing the amount of cement needed.


Carbon XPRIZE Grand Prize winner, Cleantech 100 Hall of Fame Company and a category leader in low carbon concrete technologies and carbon removal, CarbonCure delivers a true win-win, with climate benefits for the world and economic benefits for concrete producers in one of the world's hardest-to-decarbonize industries. Investors include Amazon, Breakthrough Energy Ventures, Microsoft, Mitsubishi Corporation and Carbon Direct. The company's core values are innovation, sustainability, trust, high performance, collaboration and straight talk.

 

Our Culture

Our team is made up of energetic, entrepreneurial individuals who are passionate about driving meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and active involvement in our local community. We value integrity and accountability; and our core values include high performance, collaboration, straight-talk, and innovation. We don’t take ourselves too seriously, but we are here to change the world.


Purpose Driven Position 

Under the direction of the Sr. Director of Engineering & Technical Services, the Technical Services Specialist works primarily in support of the Technical Services Manager to drive customer success through implementation with ongoing technical support throughout the customer journey.


CarbonCure is seeking Specialists who possess both interpersonal and technical skills, however, the scope of this role is primarily customer service-based and applicants with demonstrated technical sales and customer service backgrounds will be prioritized. Training opportunities on technical standards will be provided. Overall, CarbonCure is looking for someone that will be fully invested in customer success as a professional mandate.

 

What you’ll be doing  

  • Build strong relationships with customer quality control and tech services teams to gain confidence in the technology and build trust with their teams
  • confidence in the technology and build trust in their teams
  •  Standardized field testing for concrete on various ready-mix concrete plant sites
  •  Provide top-notch support to Quality Control and Technical Services staff and advise on product integration into customers’ existing operations
  • Data collection and entry into our internal systems for analysis
  • Concrete specific data analysis, visualization and management
  • Identify oppurtunities for increased use of CarbonCure's technology in customer's daily production volume
  • Communicate effectively the testing requirements for CarbonCure implementation


What you’ll need to succeed

  • 3-5 years’ experience in a customer-facing, technical role
  • Demonstrated excellence in customer support, service and relationship development, including personal and professional references
  • Demonstrated technical aptitude that allows one to professionally understand, develop and present technical solutions to technical end users
  • Background in the construction, admixtures, civil engineering, cement and concrete industry considered a strong asset
  • An undergraduate degree or diploma in civil engineering or civil engineering technology considered an asset
  • Valid driver’s license and clear driving record
  • Experience with various software; including zoom, slack, project management platforms
  • Experience using a customer relationship management tool (ex: Salesforce) would be considered a strong asset
  • Valid passport and legal ability to travel internationally within Canada and the US


Work Environment 

This is a permanent, full-time position working remotely. The position will involve travel


Closing Statement

We would like to thank all applicants for their interest. Please note only those selected for an interview will be contacted. If you feel passionate about this opportunity and believe that you have the skills to excel in this role, apply! Or if this sounds like someone you know, please share this posting.

 

We want you to know that you can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself. We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.