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Manager of Revenue Operations

Remote
15 days ago
Full time role
$90k-$110k/Year

Job Description

On behalf of Keela, we are searching for an ambitious Manager of Revenue Operations to join their team. Reporting directly to the office of the CEO, you will work closely with the VP of Sales and Success, the VP of Marketing and Growth, and Revenue Operations to manage and optimize their revenue generation processes, systems, and data to maximize revenue growth and improve overall business performance. You will be managing all revenue operations independently but will collaborate with cross-functional teams as necessary to achieve shared goals.

About Keela

Keela is on a mission to empower every social impact organization around the world with technology. They believe that access to powerful tools will change how nonprofits fundamentally work. They build and support software designed specifically for the needs of nonprofit organizations. They are a certified B-Corp* (read the definition below, it’s pretty awesome). Their team is passionate about diversity and inclusion — something that they believe is a source of deep strength in their growing company. They are a team of builders and leaders truly dedicated to building a globally impactful, sustainable and ethical business.

They are a close knit team of around 60 in Canada, the US, the UK, and Nepal. Their company is based in Vancouver, but operates primarily remotely. They love to have fun, yes, but don’t spend their days playing foosball and lounging around the office, they are passionately driven to hit targets, help customers, and reach the next milestone. They are driven by the understanding that every nonprofit that adopts Keela can do more good in this world, help more people and drive more positive impact, that is what motivates them every day. They love what they do, are supported in their efforts and guided to reach new personal bests.

Together they make up a culture defined by their empathy for others, their freedom to be creative and innovate, their mettle in the face of a challenge and their collective leadership, inspiring others towards growth and betterment; all of which is strengthened by their diversity in style, approach and background. They are bringing useful, beautifully designed and feature rich software to serve the needs of the nonprofit sector. They are enabling those dedicated to doing good… to do more good.

Certified B Corporations are businesses that balance purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. This is a community of leaders, driving a global movement of people using business as a force for good.

Responsibilities:

  • Utilize revenue data and insights to support strategic decision-making in areas such as identifying opportunities for new revenue streams, enhancing pricing strategies, and expanding into new markets.
  • Provide revenue projections to facilitate the company's budgeting and financial planning processes.
  • Work cross-functionally across teams to develop and execute strategies to meet revenue growth targets and other business objectives.
  • Offer direction on OKRs and KPIs to ensure they are in sync with the organization's broader revenue objectives.
  • Work cross-functionally across teams to develop and execute strategies to optimize each stage of the revenue funnel.
  • Communicate company OKRs across all teams and ensure that they are effectively working towards the shared goals.
  • Continuously monitor and adjust strategies based on performance data and market trends, and foster a culture of experimentation, risk-taking, and data-driven decision-making within the organization.
  • Collaborate on defining and optimizing customer lifecycle stages, and develop processes to ensure smooth handoffs between sales, customer success, and support teams.
  • Collaborate on defining and optimizing the marketing funnel, from lead generation to conversion, and develop processes to ensure smooth handoffs between marketing and sales teams.
  • Use revenue data to identify opportunities to optimize marketing campaigns and improve ROI, such as improving lead quality, increasing conversion rates, and reducing customer acquisition costs, and work with Marketing to develop and execute strategies to achieve these objectives.
  • Collaborate on defining and optimizing the sales process, from lead generation to close, and develop processes to ensure smooth handoffs between different stages of the sales cycle.
  • Use revenue data to identify opportunities to optimize the sales funnel, such as improving lead quality, reducing sales cycle times, and increasing win rates, and work with Sales to develop and execute strategies to achieve these objectives.
  • Continuously analyze sales data and proactively bring suggestions for improving the sales process, identifying areas of opportunity and potential areas of improvement.
  • Use revenue data to identify opportunities to upsell and cross-sell existing customers, and work with Customer Success to develop and execute targeted campaigns to drive revenue growth.
  • Use revenue data to inform product marketing decisions, such as lead generation, pricing, and sales collateral, and provide feedback on product messaging and positioning based on insights from the sales team.
  • Work with Product Marketing to analyze pricing data and market trends to determine optimal pricing strategies, and develop processes to ensure that pricing is aligned with overall business goals and objectives. Enhance process efficiency by streamlining and automating revenue-related tasks. Improve process visibility by providing real-time data and insights on revenue performance, allowing for the identification of bottlenecks and areas of improvement, and enabling cross-functional teams to collaborate more effectively to achieve revenue targets. Continuously monitoring the effectiveness of technology solutions, and identifying opportunities to improve or replace them to better support business objectives and optimize revenue operations.

Skills and Experience

Required

  • Bachelor's degree in Business, Finance, Economics, or related field.
  • 5+ years of experience in revenue operations, sales operations, or related fields in a B2B SaaS company.
  • Experience working as a data analyst supporting marketing or sales organizations
  • Experience with Tableau, PowerBI, or equivalent data visualization software
  • Experience with CRM systems (e.g., Salesforce) and other revenue generation systems.
  • Strong analytical and problem-solving skills, with a track record of using data to drive business decisions.
  • Excellent communication and collaboration skills, with the ability to work cross-functionally and lead projects.
  • Strong leadership and management skills, with a track record of working autonomously and executing strategies to hit business objectives.

Bonus Skills & Qualifications

  • Take ownership of work and be driven to achieve ambitious business objectives.
  • Embrace a culture of experimentation and innovation to drive continuous evolution and * improvement, while balancing the need for calculated risk-taking with efficient execution.
  • Possess a proactive and self-starting attitude, with a willingness to challenge the status quo and identify and solve problems independently.
  • Demonstrate the ability to make informed and timely decisions, balancing thorough analysis with the need for agility and action.
  • Strive for excellence in all endeavors and maximize efficiency and resource utilization in all aspects of the business.
  • Bring positive energy to the workplace, inspiring teamwork and collaboration towards shared objectives.

Compensation

This is a full-time, remote position based in Canada. You must be legally eligible to work in Canada.Compensation for this role is $90,000 - $110,000/yr CAD (depending on experience and success), plus benefits.