Customer success manager, strategic
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, London and Sydney, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer success managers, in San Francisco or New York, to help our customers successfully embark on their climate journeys.
Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed’s offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this.
You will:
- Be responsible for the end-to-end experience of our customers
- Build trust with key stakeholders and Executives working with major financials institutions and F500 companies.
- Help customers understand and use the product to achieve business outcomes: from building their carbon footprint, to reporting, to setting and achieving their climate plans.
- Serve as the voice of the customer to the company and to leadership on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business.
- Be at the forefront of our product development: Your customers’ needs will often be the driving force for Watershed’s product strategy – You’ll be a critical driver in helping us build and deliver for these customers.
- Become deeply familiar with your customers’ businesses, organizations, and climate initiatives — You’ll be responsible for helping them unblock climate journey progress.
You might be a fit if you:
- Have relevant CSM experience in a SaaS organization, working with directly with some of the largest companies in the world
- Have a track record of success building relationships, especially with strategic customers (10,000+ employees) at an executive level.
- Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those.
- Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work.
- Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.
- Enjoy learning new things. You’re excited by the challenge of learning a new space.
- Are excited to join a startup and are ready to take responsibility for building a function from the ground up.
The role may include up to 10%+ travel.
At Watershed, we strive to design consistent, fair, and competitive compensation programs. The on target earnings range may be inclusive of several levels at Watershed and final offer will be determined by a number of factors, including the candidate’s skills, capabilities, and location, as well as scope of the role.
The anticipated on target earnings is inclusive of base salary + variable commission. The provided compensation detail is in addition to a total rewards benefits package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid parental leave (includes variable compensation during leave), fertility, and mental health programs etc.
FAQ
Where does Watershed work?
We have hub offices in San Francisco, New York and London, and some remote team members in the US and EU. Most of our jobs need to be in San Francisco / New York / London, but certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience screen (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel after that if the screens go well. We prioritize transparency and lack of surprise throughout the process.