Customer Care Specialist

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 76 million registered users and 186,000 active partners across 17 countries, have together already saved 214 millions of meals from going to waste - avoiding almost 537,000 tonnes of CO2e! 

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey. We’re looking for an exceptional Customer Care Specialist to join the Polish superstar team at Too Good To Go.

This position requires to go to the office 3 days per week 

Your mission

Reporting directly to the Care Team Lead , you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

This position requires availability from Monday to Friday, from 09:00 to 17:00 h. 

Your role

• You will be the main point of contact for our partners and customers ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• You will Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store and Google Reviews).
• You will handle priority situations (urgent cases) as well as Contact users and stores proactively when necessary.
• You will build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You will be our best ambassador by embodying the philosophy and tone of our brand. 
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

• You have experience in Customer Service or Account Management.
• You are fully proficient in Polish and English (minimum C1). 
• You are located (or willing to relocate) in Warsaw
• You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
• You have experience working with CRMS like Salesforce, Hubspot or SAP. 
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You are detail-oriented and stay focussed even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus.

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

 What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
• Medical package.
• 5 additional, paid days of holiday.
• 4 weeks of additional parental leave.
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.
• Opportunity to do voluntary work during working hours.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together. 

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. 
• Submit your Resume and Cover letter in English.
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with our Associate Director.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1