Customer Service 1st Level Support (m/f/d)

As Europe's leading provider in the field of micromobility, TIER's mission is to change mobility for the better. And to do that, we need talents like you who love innovation and exciting challenges as much as we do. Help us make mobility more sustainable and become part of the team!
Let's #changemobilityforgood

Fixed-Term Contract, Part-time (30h/week)
This is a hybrid work-from-home/office role, must be based in Leipzig.

THE ROLE AND YOUR IMPACT AT NEXTBIKE BY TIER

You will delight our customers by providing fast and thoughtful support. You are committed to ensuring the highest customer satisfaction.

• You support our customers via telephone and e-mail in German and/or English
• You carry out daily tasks, working independently and in a goal-oriented manner
  

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• You have full professional proficiency in German and/or English, written and spoken, other language is a plus
• You have strong written and spoken communication skills
• You are a team player, resistant to stress, and can work in a systematic and logical way
• You have a natural command of common office applications and are confident using the internet and e-mail
• You have a well-developed command of technology and don’t shy away from communications media
• You must be willing to work weekends and holidays
  
  

THIS MAY INSPIRE YOU

• Join us at the forefront of one of the most exciting and rapidly moving industries 
• We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
• In your 2nd year at Tier you have the opportunity to take advantage of our “CPTO: Second Year Growth Program” 
• Surf your city with free rides on our e-scooters and e-bikes
• Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER
• Expect company onboarding and team events with international colleagues from all over the world
• Benefit from flexible hours
• Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist
• Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)

*Depending on the role and location your benefits may differ.

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process. 

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!