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Operations and Maintenance Coordinator
Barcelona
13 days ago
Company
Sunhero's mission is to provide easy and affordable access to high quality residential rooftop solar. Discover the potential of residential ...
View Company ProfileJob Description
What about us?
Sunhero is a residential solar energy company on a mission to make access to clean, PV solar energy easy and affordable. We leverage technology and innovation to accelerate the transition to clean energy.
Sunhero was founded in 2021 by Christopher Cederskog and Stefan Braun. Two entrepreneurs with over 25 years of experience launching companies in the international markets, including Airbnb, Rover, and Course Hero. Sunhero is Berlin-funded and Barcelona-headquartered.
We raised our series A investment round of 10M€ in March 2023. This round was led by climate tech VC Planet A and Vorwerk Ventures as well as Redstone, All Iron Ventures, and Speedinvest.
We started in Spain, but climate change knows no borders. And neither will we. Want to know more? Please visit Sunhero.com.
What would you do working with us?
We are seeking a highly motivated and customer-oriented Operations and Maintenance Monitor Engineer to join our team at our solar panel startup. As a key member of our technical support team, the Operations and Maintenance Monitor Engineer will be responsible for providing front-line technical support to our customers, resolving technical issues, and ensuring a high-quality experience for our customers.
Key Responsibilities:
- Handle incoming calls/emails from customers and suppliers and respond by raising tickets and owning the resolution.- Call different suppliers or other staff for updates on the work they are doing and update the applicable tickets and participate in face-to-face customer service reviews.- Monitor several PV plants and highlight issues as they occur in real-time; carry out daily checks on solar monitoring systems to look for issues that are affecting performance and if found, document through a ticket and own the resolution by coordinating the internal and external resources to undertake reactive works.- Track and develop the performance, availability, and profitability of each PV plant as KPIs and report this on a daily and monthly basis.- Collaborate with other departments to resolve more complex issues and ensure customer satisfaction.- Review and understand the O&M contracts applicable to each PV plant and ensure that we fulfill all our contractual requirements.- Assist with determining the specific maintenance requirements for the full list of equipment on each PV plant, and ensure this is covered in the planned maintenance schedule.
What we would need from you to be successful in this role?
- Diploma or certificate in engineering or relevant technical support experience.- Previous experience in technical support and exceptional problem-solving skills.- Knowledge of solar panels and renewable energy systems is a plus.- Ability to work independently and as part of a team in a fast-paced environment.- Service Focused with good relationship building and good management skills including organizational ability and demonstrated ability to prioritize.- Customer service experience.- Strong communication, planning & organizing, and technical skills
We have a beautiful office in downtown Barcelona, where you would be expected to come to the office 2-3 days per week.
What perks you will find in Sunhero:
- A meaningful job - we are driven by the desire to make a positive impact on our planet.- You will get the chance to deliver impact and shape the path of one of Southern Europe’s solar panel most promising startups.- A chance to work with and learn from an experience, diverse, inclusive, and international team. We are 19+ nationalities at Sunhero.- You will have a flexible working schedule that is based on ownership and autonomy of your role.- We are a working parent-friendly environment. 80% of our leadership are parents themselves.
Diversity & Inclusion
Diversity and inclusion are important to us, and we’re constantly working to improve these aspects. At Sunhero, we don’t just accept our differences, we fully support and celebrate them. We’re committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal-opportunity workplace.
Sunhero is a residential solar energy company on a mission to make access to clean, PV solar energy easy and affordable. We leverage technology and innovation to accelerate the transition to clean energy.
Sunhero was founded in 2021 by Christopher Cederskog and Stefan Braun. Two entrepreneurs with over 25 years of experience launching companies in the international markets, including Airbnb, Rover, and Course Hero. Sunhero is Berlin-funded and Barcelona-headquartered.
We raised our series A investment round of 10M€ in March 2023. This round was led by climate tech VC Planet A and Vorwerk Ventures as well as Redstone, All Iron Ventures, and Speedinvest.
We started in Spain, but climate change knows no borders. And neither will we. Want to know more? Please visit Sunhero.com.
What would you do working with us?
We are seeking a highly motivated and customer-oriented Operations and Maintenance Monitor Engineer to join our team at our solar panel startup. As a key member of our technical support team, the Operations and Maintenance Monitor Engineer will be responsible for providing front-line technical support to our customers, resolving technical issues, and ensuring a high-quality experience for our customers.
Key Responsibilities:
- Handle incoming calls/emails from customers and suppliers and respond by raising tickets and owning the resolution.- Call different suppliers or other staff for updates on the work they are doing and update the applicable tickets and participate in face-to-face customer service reviews.- Monitor several PV plants and highlight issues as they occur in real-time; carry out daily checks on solar monitoring systems to look for issues that are affecting performance and if found, document through a ticket and own the resolution by coordinating the internal and external resources to undertake reactive works.- Track and develop the performance, availability, and profitability of each PV plant as KPIs and report this on a daily and monthly basis.- Collaborate with other departments to resolve more complex issues and ensure customer satisfaction.- Review and understand the O&M contracts applicable to each PV plant and ensure that we fulfill all our contractual requirements.- Assist with determining the specific maintenance requirements for the full list of equipment on each PV plant, and ensure this is covered in the planned maintenance schedule.
What we would need from you to be successful in this role?
- Diploma or certificate in engineering or relevant technical support experience.- Previous experience in technical support and exceptional problem-solving skills.- Knowledge of solar panels and renewable energy systems is a plus.- Ability to work independently and as part of a team in a fast-paced environment.- Service Focused with good relationship building and good management skills including organizational ability and demonstrated ability to prioritize.- Customer service experience.- Strong communication, planning & organizing, and technical skills
We have a beautiful office in downtown Barcelona, where you would be expected to come to the office 2-3 days per week.
What perks you will find in Sunhero:
- A meaningful job - we are driven by the desire to make a positive impact on our planet.- You will get the chance to deliver impact and shape the path of one of Southern Europe’s solar panel most promising startups.- A chance to work with and learn from an experience, diverse, inclusive, and international team. We are 19+ nationalities at Sunhero.- You will have a flexible working schedule that is based on ownership and autonomy of your role.- We are a working parent-friendly environment. 80% of our leadership are parents themselves.
Diversity & Inclusion
Diversity and inclusion are important to us, and we’re constantly working to improve these aspects. At Sunhero, we don’t just accept our differences, we fully support and celebrate them. We’re committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal-opportunity workplace.