Aftersales Account Manager

We are looking for an Aftersales Account Manager (TaaS manager) to join our Truck as a service Department at Volta Trucks.

We're working to solve some of the most challenging environmental problems in city centre, last-mile logistics, which means an opportunity to have a significant impact on the world around us, and what it will look like in the future, from your very first day.

We want to revolutionise city centre logistics, in order to make urban environments better places to live and work. We’re creating the world's safest commercial vehicles by re-imagining conventional truck design principles, thanks to our full-electric drivetrain, and thus protecting vulnerable road users. Our electric powertrain also eliminates harmful tailpipe emissions, removing harmful pollutants that contribute to climate change. A crucial part of our journey is building a team of outstanding employees who share our vision for the future and our values of safety and sustainability.

You’ll be joining a world class team, backed by top investors that all believe in the future we are creating. We have ambitious growth plans for 2021 and beyond, scaling our team and activity at an exciting pace. We are a people-led company focused around creating an exceptional business, and all employees have a high level of autonomy and a platform to make a real impact.

The role:

The Aftersales Account Manager plays a critical role to ensure our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will lead the Truck-as-a-Service onboarding process for several customers, projects managing the setup of everything from charging infrastructure installation, training, and any required customization to our maintenance and servicing offering.

What you will do:

• Be responsible for managing customer account post sales
• Be the principal point of contact for: escalation, follow up meetings, relevant amendments to the TaaS package
• Providing dashboard and customers updates
• Building KPI’s relevant to each customers
• Maintain customer profile information to strategically build relationships going forward

We would like you to have:

• Experience in technical account management
• The ability to solve problems, prioritize, delegate, and communicate with internal customers, suppliers, and External customers
• Experience working with Microsoft Office suite, systems, and database programs
• Good communication skills both written and verbal in both German and English. An additional language would be a plus.
• Entrepreneurial spirit, hands-on approach, practical and enthusiastic

A typical Volta Trucks person:

• Thinks and acts in a non traditional way.
• Closely shares our values of safety, sustainability and electrification.
• Is action-orientated, proactive and works at pace.
• Is transparent, progressive & entrepreneurial.
• Is adaptable, resilient and open to change.

What working here will be like:

• We are a small, fast-growing team so you will have a high degree of ownership and accountability, and you will be directly exposed to all areas of the business.
• We are a start-up, so don't have a lot of structures and processes. Things change quickly and we acknowledge when we get things wrong and change direction.
• We are a diverse business, from many nationalities and backgrounds.
• We really value our people. We have a flexible & remote work environment and a great benefits package & pension scheme
• We are committed to creating a first-class work environment. Every employee has a voice and we encourage open communication