Field Service Manager

about 1 year ago
Full time role
Tysons, VA, US... more
Tysons, VA, US... more

Job Description

About Energy Vault
Energy Vault develops and deploys sustainable energy storage solutions designed to transform the world's approach to utility-scale energy storage in realizing decarbonization while maintaining grid resiliency. The company's proprietary gravity-based energy storage technology, battery storage technology, and energy storage management and integration platform are intended to help utilities, independent power producers and large industrial energy users significantly reduce their levelized cost of energy while maintaining power reliability. Utilizing eco-friendly materials with the ability to integrate waste materials for beneficial re-use, Energy Vault is facilitating the shift to a circular economy while accelerating the clean energy transition for its customers. For additional information, please visit:

Position Title: Field Service Manager
Supervisor: Director, Technical Services
Location: Remote (USA)

What to Expect
Energy Vault is seeking an experienced and dynamic Field Service Manager to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Manager will be responsible for most, if not all, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.


  • Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region.
  • Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice.
  • Be ready to receive field service calls during and after work hours and coordinate response with field service engineers.
  • Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines.
  • Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems.
  • Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews.
  • Provide necessary “On-boarding” and training resources to Field Service Technicians.
  • Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress.
  • Control overall regional spend and when needed propose cost effective solutions.
  • Responsible, together with other service managers, for the creation, delivery, efficiency, and productivity of the Operation & Maintenance program in the field, both directly and with key partners.

What You’ll Bring

  • Commercial or Utility Scale Energy Storage experience is required.
  • Will have 5+ years of experience working within maintenance and operations.
  • Previous electrical trades experience with troubleshooting power electronics and low voltage controls.
  • Previous experience working with power/hand tools, electrical equipment, and ability to navigate several computer applications and technology independently.
  • Experience working as a manager
  • Ability to manage voluminous amounts of data
  • Experiencing writing Root Cause Analysis and Corrective Action Reports.
  • 2+ years’ experience in creating Scopes of Work for maintenance or electrical services.
  • Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
  • Excellent computer skills especially using Excel, Outlook, and Word
  • Strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred.
  • Excellent written and verbal skills both from a technical and client facing perspective
  • Excellent customer service skills
  • Ability to work well with others in a collaborative team environment

#LI-remote #LI-CG1

At Energy Vault we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We believe inclusion creates opportunity for collaborative excellence through diversity of thought. We invite individuals of all genders, races, identities, ethnicities, sexual orientations, national origins, abilities, protected veteran status, religions, educational and socioeconomic backgrounds to explore employment with our organization.

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