Field Service Manager

Responsibilities

• Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region.
• Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice.
• Be ready to receive field service calls during and after work hours and coordinate response with field service engineers.
• Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines.
• Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems.
• Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews.
• Provide necessary “On-boarding” and training resources to Field Service Technicians.
• Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress.
• Control overall regional spend and when needed propose cost effective solutions.
• Responsible, together with other service managers, for the creation, delivery, efficiency, and productivity of the Operation & Maintenance program in the field, both directly and with key partners.

What You’ll Bring

• Commercial or Utility Scale Energy Storage experience is required.
• Will have 5+ years of experience working within maintenance and operations.
• Previous electrical trades experience with troubleshooting power electronics and low voltage controls.
• Previous experience working with power/hand tools, electrical equipment, and ability to navigate several computer applications and technology independently.
• Experience working as a manager
• Ability to manage voluminous amounts of data
• Experiencing writing Root Cause Analysis and Corrective Action Reports.
• 2+ years’ experience in creating Scopes of Work for maintenance or electrical services.
• Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
• Excellent computer skills especially using Excel, Outlook, and Word
• Strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred.
• Excellent written and verbal skills both from a technical and client facing perspective
• Excellent customer service skills
• Ability to work well with others in a collaborative team environment