Salesforce.com Administrator

Dandelion Energy is looking for an experienced Salesforce Administrator who can lead all SFDC efforts and manage the day-to-day operations of our brand new Salesforce platform. Dandelion is in the process of migrating from legacy CRMs to a Salesforce instance that will support all aspects of the customer journey from Lead creation to Order completion.

The Dandelion team is always finding ways to improve our processes to deliver the best possible customer experience. This is made possible with cross-functional team collaboration and moving quickly and decisively. The Salesforce Administrator will play a lead role in these conversations as they connect the business needs to the final Salesforce solution. 

This means candidates must have experience being a main point of contact for all things Salesforce in a prior role. They’ve worked directly with business users to identify problems and enhancement opportunities within Salesforce, proposed solutions, scoped requirements, implemented technical changes and followed through with end-user change management. 

The ideal candidate will possess advanced administrator skills and will be capable of supporting basic development needs. They will also have the experience of either building or working in a newly deployed Salesforce instance which includes Sales Cloud, Service Cloud, CPQ, Account Engagement (Pardot) and Field Service Lightning. 

Key Responsibilities:

• Be the primary point of contact for all things Salesforce including end-user support, CRM data management, documentation, software updates & more

• Partner with business users to build and deploy functionality within the CRM; manage the backlog of requests and provide status updates to the business

• Create and update CPQ products, prices, price rules, discounts and Quote outputs to align with business requirements

• Build and update Flows, workflows, validation rules, profiles, roles & more 

• Complete basic work within VisualForce, Apex and Lightning Components

• Update existing application integrations such as DocuSign and integrate new applications as business needs arise 

• Create reports and dashboards

• Manage the list of active users, their profiles and other permissions

• Provide technical support for Account Engagement (Pardot) 

• Train new employees on Salesforce basics as they are onboarded 

Qualifications:

• 3+ years of Salesforce Administrator experience (Certified Advanced Administrator, preferred)

• 1+ years of experience working within a complex CPQ environment (Certified CPQ Specialist, preferred)

• Basic SFDC development experience (Certified Salesforce Platform Developer I, preferred)

• History of successfully owning SFDC projects from start to finish, including requirements gathering, solution scoping, feature implementation and successful end-user adoption 

• Experience working within Sales Cloud, Account Engagement (Pardot), CPQ, Field Service Lightning and Community Cloud

• Strong collaboration skills while working in a remote environment

You’ll love working at Dandelion because:

We’re solving the world’s hardest problems. You’ll have the opportunity to pioneer renewable heating and cooling from the ground-up (literally). There’s no established playbook for fighting climate change, so your work will be messy, challenging, and build a better, cleaner world.

We’re good people. It sounds simple, and it is. We are passionate, vision-driven, low-ego, and treat one another with kindness and respect. We challenge ideas here, not people.

We hold each other accountable. We celebrate our wins and learn from our losses. We’re honest, realistic, and transparent across all areas of the business, every day -- not just at our monthly all-hands meeting.

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Since spinning out of Google X in 2017, Dandelion Energy has been an energy innovation company working to electrify home heating. We create and install geothermal heat pumps to replace fossil-fueled furnaces and boilers. We’ve grown into an organization of over 100 employees and have become the largest residential geothermal heat pump installation company in the United States. Our carbon impact to date is the equivalent to taking over 25,000 cars off the road... and that impact is accelerating with our growth!

Our cross-disciplinary team consists of experts in geothermal, drilling, heat pump software engineering, HVAC installation, solar and solar financing, behavioral economics, and high-growth operations amongst other backgrounds. With the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both complex yet rewarding. We are working to create a wholesale shift in how people heat and cool their homes — join us!