IT Tool Support Apprentice

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.

Your mission

🤝 Within the OPS (Operation People Services) Excellence Team the Tool Admin plays a key role in boosting the efficiency of the Community Relations Team. In collaboration with the Tools Project Manager, you ensure smooth processes for all the Community Support (CRT) Tools. 

🔧 You will be responsible for the maintenance and the improvement of the tools used daily by the OPS team (CRM, social media, calling tools, etc.)

📝 You will provide tool support to the OPS manager so that their team can provide the best support experience to our members.

Your responsibilities:

• Administrate the community support tools with 300+ users: create and maintain user accounts and views, ticket workflows and other routine tasks

• Participate in the ongoing development tools by maintaining the configuration scalable and help implementing new processes / features

• Create or update data dashboards to track Customer Service performance data

• Document tool processes related to the architecture of the tools along with the user operations

• Support the OPS team with troubleshooting and improvement requests

Your qualifications:

• You have an Engineering or IT academic background

• You are well organized 

• You are results-driven 

• You are good at solving problems and capable of bringing new solutions

• You have good communication skills and enjoy sharing and learning from others

• You are fluent in English

• Nice to have: 

• A first experience in customer service or in IT

• Light web development competence (Java script, html)

• Familiar with Zendesk 

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• *If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

• **If you are applying to an apprenticeship, please note that having an apprenticeship agreement from your school or university is mandatory. We won’t be able to proceed with your application if you do not have this document.

What we have to offer:

• 🌎 An international environment with over 45+ nationalities

• ⚖️ A hybrid, flexible workplace with family-friendly policies

• 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos

• 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day

• 🌱 A product and a workplace with a strong commitment to sustainability

• 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

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• To know more, check out our 100 reasons to join BlaBlaCar!

We are dedicated to flexibility, growth and well-being at work:

• Hybrid working set up

• Free unlimited carpooling & bus rides

• Local meal plan policies (Swile card in France)

• 50% transportation paid in France (Forfait Mobilité Durable)

• Mental health support through Moka.care

Interested in joining the ride? Here’s what your hiring journey will look like:

• A 45-min video-call with Alessandra Balzer, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• A 45-min video-call with Damien Messé, CR Tool Admin / Project Manager, to talk about the missions and main challenges of the position 

• A fully remote exercise to evaluate your technical skills

• A 30-min video-call with Laura Garde, our Head of OPS Excellence + Damien Messé, to present the case and have an introduction about the team missions and projects

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.