People Operations Manager

Key responsibilities will include:

• Establish and implement HR programs and policies that effectively communicate and support the company’s business goals, mission, and culture.
• Collaborate across teams to create and administer a memorable onboarding experience to ensure new employees are well-equipped to be productive as soon as possible.
• Monitor and manage employee engagement through Glassdoor and regular surveys; make impactful recommendations to the leadership team based on results.
• Partner with Talent to execute the DEI strategy to attract and retain a workforce that reflects the communities where Scale works and serves.
• Ensure the timely resolution of employee issues.
• Manage employee off-boarding including conducting exit interviews and gathering key themes.
• Evolve and execute the performance management process to ensure it stays relevant to the business, provide ongoing feedback and employee development, and reward results.
• Partner with senior leaders to manage the company wage and salary structure and pay programs.
• Lead competitive market research to establish pay practices and pay bands that help to recruit and retain great talent.
• Review benefit offerings regularly and ensure our benefits package is equitable and aligned with employees' needs.
• Manage our HRIS to ensure compliance across all Human Resources policies, programs, and practices, across all company locations
• Evaluate and make recommendations on new HR software and PEO based on company growth and needs.
• Develop actionable reporting to enable Scale to proactively address trends and issues across the people dimension of the business.
• Maintain employee files, new hire documentation, and equity agreements.
• Maintain and update the employee handbook and Culture document.
• Support immigration processes as needed.

The Ideal Candidate

• 5+ years of People Operations experience, with a proven track record of success scaling HR operations in a fast-paced, high-growth business.
• Experience with a PEO and transitioning away from a PEO is preferred.
• Prior experience working with both distributed and site-based, operationally-focused teams.
• Work in a helpful, “roll-up their sleeves” manner that is people-centric and non-bureaucratic.
• Demonstrates warmth, empathy, and a level of approachability that encourages leaders and employees to seek him/her out for advice and counsel.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Track record of high accountability, with a bias for action.
• Highly organized, detail-oriented, and adaptable, able to thrive in a fast-paced, growing company.