Customer Success Team Lead
Job Description
Are you ready to lead and shape our Customer Success Team at Orbisk?
As Customer Success Team Lead at Orbisk, you are responsible for managing our Customer Success Team. You will play vital role in structuring the team for international growth, preparing for an anticipated doubling in team size within the upcoming year.
You will ensure the team is setup for success by bringing structure to the onboarding, management and support of customer relations. Your expertise will ensure that our customer relations thrive, both for our existing clients and those yet to join the Orbisk family.
You will help to establish and optimize processes within the Customer Success department, including maximizing the utilization of our CRM tools, Hubspot and Planhat. The goal of the CS department is to ensure that existing customers are satisfied and remain so, and also that future customers are well supported. You will make sure the team is fully equipped to meet this goal.
On top of this, you will also be involved in the high level planning for the logistics and production teams, as well as personally manage a small portfolio of key clients at the headquarters level.
You will manage the Customer Success team which consists of four Customer Success Managers and a Customer Support Manager. You will report to the Head of Operations.
About Orbisk
- Bachelor's degree or similar.
- Proficient in both English and Dutch; proficiency in other languages is advantageous.
- Prior experience in a customer service-oriented role within a customer service department or account management.
- Over 3 years of proven experience in managing teams or junior team members
- Experience with CRM systems is required; Experience with HubSpot and/or Planhat is highly beneficial.
- Ability to thrive in a dynamic and evolving work environment.
- Demonstrates adaptability and flexibility.
- Exceptional communication skills, capable of effective collaboration across multiple teams and stakeholders.
What will you get?
- €3800 - €4800 gross p/m (depending on knowledge and experience)
- 32-40 hour working week
- 30 vacation days (based on full time)
- Pension scheme
- Education and exercise budget
- Home office budget and company laptop
- An office based in Utrecht with the flexibility to work there or from home
- A young and creative startup work environment that invests in your development
- A close-knit team with smart, enthusiastic colleagues who are happy to share their expertise with you
- Travel allowance, free office lunch and an office dog to keep you company!
Have you become enthusiastic about our story, the job description and are you convinced that you have what it takes to make this role a success? Then we look forward to receiving your application! Please send through a CV and Cover Letter explaining your interest and motivation for this role (application documents in English).
If you have any questions, reach out to Talent Acquisition Specialist Hannah at hannah@orbisk.com.