International Account Coordinator

Company Overview

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The International Account Coordinator is responsible for maintaining a direct portfolio of clients and a portfolio of international regional partners with chain of custody certification from a diversity of paper, packaging, and wood products sectors. The Account Coordinator is proficient in understanding and communicating technical scheduling and scoping requirements for audits and engaging with affiliates and global partners to ensure they’re meeting service needs, timelines, financial goals, and accreditation requirements. The Account Coordinator is responsible for meeting revenue and profitability goals.

This is a remote, full-time employee position with SCS. Preferred candidates are located in Australia or the Asia-Pacific region.

Relevant Standards/Schemes

• Forest Stewardship Council (FSC)
• Programme for the Endorsement of Forest Certification (PEFC)
• Responsible Wood (RW)
• Sustainable Biomass Program (SBP)
• Sustainable Forestry Initiative (SFI)
• Responsible Procurement Program (RPP)

Essential Duties and Responsibilities

• Ensure consistent flow of audit projects portfolio to contribute to financial goals and meet required certification timelines
• Work closely with International Program Manager to identify growth opportunities and needs for capacity building in emerging markets
• Acquire expert knowledge of each certification program's requirements and objectives
• Coordinate with internal technical team and international team to deliver solutions that meet client and program needs
• Support the maintenance and implementation of program quality system by maintaining documents, records, and progress tracking for compliance with SCS quality management systems and/or the rules of the relevant certification scheme

Regional Partner Account Coordination

• Engage with affiliates and partners by responding promptly to their questions and requests, and provide support in understanding requirements and continuation of certification services
• Prepare proposals for international initial certification audits
• Provide international audit support for affiliated offices related to scoping, pricing, and scheduling audits
• Oversee international workflow by assisting in process development, sending and streamlining audit status updates, and facilitating communications

Direct Client Account Coordination

• Engage with clients by responding promptly to their questions and requests, and provide support in understanding requirements and continuation of certification services
• Prepare proposals for expansions of scope certification audits
• Provide audit support to clients related to scoping, pricing, and scheduling audits
• Oversee contract auditor workflow by facilitating audit status updates and communications

Minimum Qualifications

• Bachelor’s degree in a related field, or four years of professional experience
• Complete fluency in English with work experience that involves professional, technical written communication
• Strong customer service and teamwork orientation
• Strong organization and prioritization skills with exceptional attention to detail
• Initiative, good judgment, ability to work independently, responsive, and adaptive
• Proficient with business software including Outlook, Word, Excel, and database management

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Working Remotely

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office.

Estimated Annual Salary

$30,000 to $45,000 USD

EEOC Statement

SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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