Client Success Representative

Client Success Representative 

Triumvirate Environmental, one of the largest environmental services firms in North America, is looking for a Client Success Representative to work within our Technical Services Department. 

Triumvirate Environmental is one of the largest environmental services firms in North America. Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

Essential responsibilities and duties include:

• Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associated with our trucking process and associated weights
• Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
• Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
• Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
• Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
• Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
• Provide Quality Control by contacting customers, post-service, to conduct surveys
• Attend all sales meetings and other necessary meetings
• Provide technical support to Inside and Outside Sales representatives and customers
• Assist with the approval of On-site Support Services (OSS) , lab pack, and other job folders
• Order and maintain inventory of office supplies
• Track some office budgetary items

Required qualifications:

• • Ability to work as a team player
  • Determination/eagerness to learn about the environmental health & safety field
  • Creativity in solving unique problems
  • Leadership experience/potential
  • Strong communication, analytical, technical, and organizational skills
  • Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)

Benefits:

• Health, Dental and Vision Insurance

• 401(K) retirement savings plan with co. contribution

• Very Generous Tuition Reimbursement Program

• Health & Wellness benefits

• TONS of safety training for some positions with opportunities for external trainings and certifications

• Paid time off and select paid holidays

• Mentorship & Career Succession Planning

• Opportunity be involved with employee-led resource groups

• Relocation Opportunities

• Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

For further information on Triumvirate & the exciting work that we are doing in the industry, please visit our LinkedIn page - Triumvirate LinkedIn – and follow us on Instagram @triumvirateenvironmental

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals with Disabilities and Protected Veterans encouraged to apply. Triumvirate is an Equal Opportunity Employer (EOE).

To view our California Privacy Notice and Policy, click here.