Product Operations Assistant
Job Description
The primary objective of the Product Operations Specialist role is to facilitate and maintain a continuous and meaningful engagement between our product teams and our esteemed customers.
Responsibilities:
Organize and schedule meetings and interviews with customers (emails and calls) for PVcase product team members.
Create and support the process of automating customer interview scheduling
Monitor the communication frequency by multiple product team members with the same customers
Work with Customer Relationship Management platform (CRM) “Salesforce” and process client information
Communicate with team members daily to understand who are the right people to contact
Use the PVcase customer relationship management system to maintain up to date information about customers.
Attend sales meetings and/or training to get in depth knowledge of company's products, target audience and ideal customers
Organize insights and user feedback around the product to enable product managers to make informed decisions and focus on the right problem for the right customer.
Requirements:
Strong communication and interpersonal skills.
Proficiency in English (verbal and written communication).
Experience in building relationships and setting up meetings with customers.
Experience in using tools such as Salesforce, Salesloft, Productboard, Mixpanel, Calendly would be an advantage.
Proactive, self-driven, critical thinker, able to operate with minimal guidance.
Experience in stakeholder management.
Experience in Customer Support, Customer Relationship Management, Administration would be an advantage.
About Us
Here at PVcase, we were laser-focused on building advanced solar design solutions since day one. Founded in 2018 by a group of dedicated solar engineers, we aimed to address the challenge of finding a modern engineering tool that could cater to customer requirements efficiently. Today, we proudly stand as a global solar technology company, boasting a diverse and talented workforce of over 150 professionals who serve customers in more than 70 countries. But our commitment goes beyond technology; we wholeheartedly invest in the growth and well-being of our people. Building upon the momentum of our Series B success, which saw us secure a $100 million in funding led by esteemed funds Highland Europe, Energize Ventures, and Elephant VC, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing, combined with our previous achievement of €20 million in our Series A, the largest solar software company fundraising round in Europe, solidifies our position as a global leader in the industry.
Get Ready To Enjoy
- Employee Stock Option Plan (ESOP), owning a piece of the solar energy revolution.
- Flex benefit package, customizing perks to match your unique style.
- Flexible work hours, harmonizing your personal and professional life.
- Ability to work remotely as long as you wish or join the hustle at our offices in Kaunas and Vilnius.
- Full training and onboarding program for a seamless start.
- Participation in international conferences and trainings - we will expand your horizons!
- Exclusive work only with international markets.
- Considerable & steadily increasing salary, recognizing and rewarding your dedication.
- Frequent in-office and after-hours activities with fun and vibrant team members.
- Additional paid vacation days, including birthdays and other occasions.
- Environment, where your furry companions are welcomed with open arms.
Salary Range: Up to 3000 EUR gross/monthly and final offer will depend on expectations, competencies, and performance during the hiring process.