Customer Support Agent - Dutch & English speaking

Join our fabulous inhouse Customer Support team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe! At Fastned you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 200+ colleagues with over 35 nationalities we have the ambition to build a European network of 1,000 beautiful fast charging stations in prime locations where electric drivers can charge their vehicles with energy from the sun and wind. We have recently been voted best charging network in the UK, in France and the Netherlands, which is a testimony to our drive to offer the best charging experience to EV drivers.

⚡️ Your role

At Fastned, we pride ourselves on providing our customers with exceptional service and a top-notch charging experience. As our Dutch & English speaking Customer Support Agent, you will play a crucial role in upholding our commitment to customer satisfaction together with our dynamic team and helping us stand out from the competition.

One of the things that makes working at Fastned so enjoyable is our innovative and forward-thinking approach. We're always looking for ways to improve our technology and processes, and we value employees who bring fresh ideas to the table.

As our Dutch & English speaking Customer Support Agent, you'll be on the front lines, answering queries and providing support to our customers via phone, email, WhatsApp, and our app. You'll use your excellent communication skills to identify customer needs and help them navigate our features and services. You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings. Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects.

What sets us apart is our focus on sustainability and clean energy. As a member of the Fastned team, you'll be contributing to a greener future by supporting our mission to give freedom to electric drivers.

As we are operating in many countries across Europe, speaking and writing multiple languages is a big plus. For this role we are looking for someone who is available for at least 32 hours per week (preferably 40). As salary we pay €15.63 / hr if you have below 2 years of experience and €16.33 / hr if you have above 2 years of experience.

⚡️ Who we’re looking for

• You are fluent in both Dutch & English;
• 2+ years of previous customer service experience (experience with Zendesk is a plus);
• MBO / HBO / University level;
• You genuinely enjoy interacting with people, both over the phone and in writing;
• You follow processes and, at the same time, proactively share ideas on how to improve them;
• You are results-driven and stress resistant;
• You can easily spot gaps and create or improve on current processes;
• Available to work at least 32 hours per week;
• You are highly motivated to combat climate change by contributing to speeding up the energy transition.

⚡️ Our perks

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include:

⚡️ Stock option plan -> we believe in shared value creation;

⚡️ A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;

⚡️ An attractive pension plan (fully covered by Fastned);

⚡️ Daily vegetarian lunches, snacks & drinks are provided at our office locations;

⚡️ Full access to our electric vehicle fleet with all charging expenses covered;

⚡️ Full travel compensation;

⚡️ Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees (ski-trip coming up in January!);

⚡️ Other perks include full travel compensation and company swag, to make you look extra electric!.

⚡️ Interested? Apply today!

We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned. After reviewing your application, our first call will be online, followed by an assessment and on-site interview in our Amsterdam headquarters. Lastly, there will be a coffee chat with one of our recruiters.

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.