Customer Onboarding Specialist (French speaker) - Predictive Maintenance

Your mission

We are looking for an ambitious colleague who thrives on creating value for our customers. In this role, it's important that you enjoy interacting with customers as well as various departments within Sensorfact, such as Sales, Operations, and Consultancy.

The Challenge
Our Onboarding team is responsible for supporting digitally rapid installation at our customers' sites. As a colleague on our predictive maintenance onboarding team, you'll assist our customers in maximizing the potential of our technology and ensure they experience a high level of service.
Specifically, you'll be responsible for:
Taking the lead in delivering a best-in-class onboarding experience. 

This involves:

•  Identifying the key needs of the customer during a kick-off meeting and ensuring we can meet those needs;
• Navigating between different departments to assist the customer should not  be a problem for you. 
• Finding solutions to all technical and mechanical questions and challenges. 
• Being alert to up-selling and cross-selling opportunities;

Taking initiative is not new to you. As a rapidly growing scale-up, you can play a key role in optimizing the onboarding process.

Our Product

Through the use of our predictive maintenance sensors, we measure the vibrations of various machines in the industry.

Based on these vibrations, we can help our customers reduce maintenance costs and activities, extend machine lifespan, and ensure product quality. Specifically, this means analyzing machine vibrations to immediately understand their condition.

As an onboarding specialist, this means you'll regularly engage with customers to discuss where the sensor will be placed on the machine. Since we assist various (international) customers across different industries, you'll encounter a variety of machines and production processes. This means no installation is the same!

Your profile

• Bachelor's degree;
• Preferably 6+ months of relevant work experience (e.g., in previous sales or customer success/support roles), but also suitable for beginners;
• Mechanical basic knowledge or a technical background;
• Strong (near-native) communication skills in French and English (additional languages are a big plus);
• You're a problem solver, proactive, and take initiative. Also, organised and communicative;
• You seek the responsibility and independence that comes with working in a scale-up, and you're excited to be part of our growth;
• Availability of 32-40 hours per week.

Why us?

• You can play a key role in optimizing our onboarding process;
• We have an open culture where you can expect a lot of freedom, and taking ownership is appreciated. You'll join a young, energetic, and engaged team;
• You can help reduce human impact on the environment by eliminating industrial waste;
• We provide all necessary resources (laptop, phone, etc.);
• An NS Business card is included to cover your public transport expenses;
• We allocate €500 for the purchase of home office supplies via Workwize;
• Working with us is hybrid, and you even have the opportunity to work from another country for up to 2 months per year;
• Legendary lunches, drinks, and other activities with colleagues.