Customer Success Manager

Jedlix is the leading smart charging service provider in Europe. To accelerate our international expansion, we are looking for a Customer Success Manager. As a Customer Success Manager your work will directly impact how some of the world’s leading organizations leverage Jedlix software platform to enable smart charging services at scale. Jedlix operates on the intersection of e-mobility and energy, and this is where our target customer can be found: utilities, automotive and charge point operators. The role is based in Rotterdam and has a focus on further developing our presence in the European market. The ideal candidate is passionate about cleantech, structured and highly values customer satisfaction. 🌍

🔋 Responsibilities include:

• Be the first point of contact for our existing and new B2B customers and ensure a positive onboarding experience. This includes supporting implementation of new projects and features.
• Managing a designated portfolio of clients as well as supporting activities on larger scale strategic programs.
• Establishing a trusted/strategic advisor relationship with each assigned client and driving continued value of Jedlix’s products and services during the entire customer journey.
• Succeed in renewing agreements, upsell/cross-sell new or additional services and reducing churn in line to accomplish our company growth objectives.
• Frequently collect and analyze customer feedback to identify specific customer needs and potential challenges in time, and proactively undertake actions internally to involve the relevant internal teams.

🚀 What you will bring:

• Tech-savvy, data driven and structured. A master’s degree in an appropriate field like Business Administration, Engineering, Management Information Systems or Information Technology is preferred.
• 2-3 years of experience in commercial project management or customer success.
• Good communicator with structured organized mind.
• Good analytical skills and experience with analytical tooling (e.g. SQL, PowerBI, Excel)
• Have a competitive edge and thrive in a fast-paced team environment
• Understanding of e-mobility and energy industry
• Fluency in English is required; fluency in French, German or Dutch is a plus

💼 What we offer you:

• Opportunity to work on a cutting-edge smart charging platform that has the potential to make a significant impact on the electric vehicle industry
• Chance to be a key member of a dedicated and talented team working towards a common goal
• Opportunity for professional growth and development, with support for ongoing learning and training
• Attractive salary and benefits package, including flexible working arrangements, plus 8% holiday pay
• 25 leave days and the flexibility to purchase up to 10 additional days from your gross salary
• Hybrid working allows you flexibility in working remotely and on-site at our office.
• A first-class pension scheme executed by Lifesight
• NS card for commuting
• Our headquarters is located in the beautiful city center of Rotterdam, right next to the Central Station in one of the biggest start-up hubs in Rotterdam.

🌱 The culture at Jedlix

The culture at Jedlix is open, and we embrace knowledge-sharing and innovation.
We are on a mission to deliver on the sustainable promise of electric cars: driving renewable energy forward. Changing an industry means being prepared for unexpected and constant change, making Jedlix a scale-up in the true sense of the word. We are all ambassadors of sustainable change, promote ownership and entrepreneurship, fail and improve, but never lose sight of our customers, as every user counts! Thinking big and making an impact is one of our favorite company values, yet we do not forget to have fun! Table tennis, a pool table, a football table, great coffee, fresh fruit, and a fridge filled with soda, beers, and champagne are always ready for the next celebration.

Join Jedlix and be a part of the movement toward a greener, more sustainable future. Help shape the way people charge their electric vehicles and make a tangible difference in the world of renewable energy.

Please note that candidates should be EU nationals or have permission to work in the Netherlands. 🌍

Interested? Apply now

If you have any questions about the vacancy or the process, you can reach out to recruitment via jobs@jedlix.com