Senior Customer Solutions Manager

Austin, TX, US

RemoteFull time roleSenior Level

About 1 year ago

About the Job

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.

Einride is looking for a Senior Customer Solutions Manager with relevant experience in data science / analysis, storytelling and customer facing engagement.

The Solution Architecture team is a critical part of the sales process at Einride. You will be responsible for strategic assessments of our customers' transportation fleets during the pre-sales phase, providing insights into their current operations and a plan for the subsequent steps towards electrification and autonomy. You will lead assessments, with support from subject matter experts at Einride, and present a solution and economic proposal to key client stakeholders. You will then work with the sales team to close customer contracts.

What you'll do:

Analyze data and turn raw data into insights for customers in autonomous and electric transportation roadmap
Generate sales proposals for the customer based on the analysis outcomes
Conduct research and technical/business analysis, developing presentation and reports that tell a compelling story
Lead and facilitate customer discussions with executive-level stakeholders in conjunction with the sales rep
Be the voice of the Solution Architecture team to the Product org to improve internal and external software products
Manage and coach junior team members
Support on other sales, operations, product, or strategic projects

What we're looking for:

Bachelor’s degree or higher from a rigorous program in science, technology, engineering, math, business, or equivalent
5-7 years’ experience in analytical and customer-facing work in a transportation and logistics companies, management consulting, high growth startup or big tech firms
Mastery in Microsoft Excel, Google Sheets, Google Slides, Google Data Studios
High-proficiency in Python and/or other data analytics tools is a plus
Experience working with transportation solutions, logistics and/or supply chain
Independent, hands-on problem solving that takes clear ownership of tasks; proven record of thought leadership, business case development, realizing customer benefits; experience leading transformation projects with a proven ability to work across broad functional teams; highly analytical with ability to story-tell through clear and concise communication

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.

About the Company

Einride

Stockholm, Sweden

51-100

<p>Part commercial enterprise, part revolutionary movement, Einride is bent on a complete transformation of the transportation industry. By challenging conventional thinking, by utilizing big data and cutting-edge technology — and by inspiring people to take responsibility for the planet and each other — Einride is making the movement of goods more intelligent: emission-free, safe, cost-effective, and ultimately, sustainable.</p>