Operations Manager

💩 About Wasted* PBC:

Wasted* provides Potties with Purpose — we bring sustainability to sanitation and demonstrate that human waste is a valuable resource. We offer urine-diverting and traditional portable restrooms, and we recover a portion of the water and nutrients (nitrogen, phosphorus, and potassium) from human waste for beneficial end use.

 

✅ Job Overview:

This role will be responsible for managing operational functions at the Burlington branch.

 

⚒️ Responsibilities:

Management of Technicians, Yard, and Shop

• Direct oversight of technicians, yard, and shop.
• Oversee training of technicians. Conduct periodic performance reviews.
• Operate company vehicles and equipment.
• Fulfill service contracts that go beyond available service technician capacity.
• Promote a culture of safety by leading the company’s safety protocols at the Burlington Hub.
• Create and maintain a fun, safe, and effective work environment.

Team Scheduling and Customer Communication

• Schedule job tickets, routes, and pick-up and delivery sequences daily to serve our customers.
• Lead pre-trip communication with drivers that may impact their scheduled services or deliveries (schedules, route changes, road conditions, etc).
• Ensure post trip communication with drivers to ensure that any issues, additional services, daily notes are being captured and acted upon.
• Field customer communications, inbound and outbound, regarding expected delivery/service times or issues such as locked gates or missed services.
• Work with team members in sales and customer support to schedule services and meet customer needs.
• Provide drivers with needed resources and support drivers during reported emergencies.
• Review timesheets for payroll approval. Review PTO requests for approval and schedule accordingly.
• Identify and execute opportunities for community engagement and education.

Operational Excellence and Reporting

• Monitor service quality and efficiencies, recommending improvements for operational excellence and customer care. Keep corporate informed on issues and issue resolution.
• Work with the operations team to develop and implement SOPs.
• Report on operational data: mileage, efficiencies, service level, overtime, fuel, etc.
• Responsible for fleet DOT administration and record keeping.
• Support in fulfilling impact initiatives like facilitating the introduction of urine-derived fertilizers back to farms.

 

👊🏽 Qualifications:

• Able to walk up to 30 minutes at a time without exertion, lift 30 lbs from the floor to your head, push/pull 100 lbs horizontally
• Able to sit while driving or working on the computer, stand/squat while servicing equipment, enter and exit equipment by stepping and kneeling
• Knowledge of shop equipment (ratchet straps, pallet jacks, rivet guns, drills, pumps, etc) 
• Valid Driver’s License
• Managerial experience 
• Excellent verbal and written English communication
• Customer service skills 
• Attention to detail
• Diligence managing a budget
• Computer literacy (GoogleSuite and routing/logistics software)